IT Project Coordinator Resume

SUMMARY

me am a tech - savvy and creative person with a knack for solving problems using technology as a primary tool for success. During my 10 years of experience in IT me've always advocated and taken pride in supporting team-building exercises that foster a positive vibe in the organizations that me am a part of.
While working as a project manager at Confidential me had the responsibility to overview every IT innovation project. During this time, me had the opportunity to launch new product lines and expand the company's portfolio.
Later, me worked as an independent consultant as a jack-of-all-trades for multiple IT related issues for small businesses, contractors, and community associations. Subsequently, seeking for new experiences and opportunities, me moved on to the banking industry with Confidential (Puerto Rico's largest financial institution).
Initially me was a part of the IT Service Management team where we worked on change, problem, and incident management, as well as service level agreements.
In the meantime, me concluded my MBA-IT. After this experience, my project management skills and background led me to a greater opportunity of leading commercial business projects for the banking channels group, which is where me presently work (within Confidential ).

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

IT Project Coordinator

Confidential

Responsibilities:

Led multiple commercial business strategic Technology Management Division projects for the Banking Channels group using agile and waterfall methodologies.
Served as a liaison between IT, Operations, Product Owners, Division Managers and the business line to analyze business and user needs.
Document requirements, and created systems integration project plans with multiple financial institution technology providers (FIS, Regulatory Data Corp, Crowe DCI, and Evertec).

IT Service Specialist

Confidential

Responsibilities:

Worked with Incident Management, Change Management, Problem Management, and Service Level Agreements within the Service Management team at the Technology Management Division for multiple financial institution technology providers (FIS, Black Knight, TYSYS and Evertec)

Project Manager

Confidential

Responsibilities:

Led multiple projects in: Information Technology, Access Control, Time and Attendance, Parking Systems, VOIP, and CCTV. Launched new technology products and integrations to the company portfolio.
Served as a jack-of-all-trades, and a hands-on IT technician with various projects at the internal and external level.
Experience with multiple system providers and vendors (3M, Transcore, Linear Access, Matrix ComSec, Ubiquiti, TP Link, Omron, among others)

Confidential

IT Consultant

Responsibilities:

Provided network administration, computer maintenance, and technical support to customers. Attended overall service desk support, remote and onsite support, and Microsoft Office support.
Managed DRS, database backups, and systems integrations for multiple customers.
Worked with accounting software (Sage 50, Quickbooks) troubleshooting and software support.
Designed technological solutions based on customer needs.
Prepared network wiring and patch panel installations.
Provided access control solutions consulting. Completed data entry and reporting.