SUMMARY

• Experienced Operations Manager, Program/Project Manager and Implementation Lead with an extensive technology, finance and implementation background focused on Global team collaboration.
• Currently leading the Information Security team with over 10 years of career experience including over 7 years leadership proficiency focusing on Operations, Program and Project Management, Strategic Planning and KPI reporting.
• Bilingual Industry pioneer and team - oriented leader who has proven success while using innovative technology to productively streamline Operations, improve overall costs and expenses and creating a fully TEMPeffective reporting model dat has allowed for worldwide productivity increase.

AREAS OF EXPETISE

• Business Operations
• Program Management
• Data Analysis
• Project Management
• Strategic Planning
• Operational Reporting
• Cross-Functional Team leadership
• Budget Management
• Process Improvement
• System Implementation
• Information Security
• Resource Allocation
• KPI Implementation
• Cloud Computing
• Organization and Prioritization
• Written and verbal communication

PROFESSIONAL EXPERIENCE

Confidential - Dallas, TX

Lead Information Security Engineer

Responsibilities:

• Works directly with executive management and IT team as Program Manager, Security Engineer and Lead Senior JIRA Administrator ensuring all projects are managed successfully including but not limited to project changes, resourcing and deliverables
• Accountable for end-to-end project delivery ensuring objectives are well understood, appropriately resourced and executed successfully across multiple teams and functions
• Proactively manages changes in project scope, identification of risks, issues and contingency plans. Efficiently delivers project content, JIRA dashboards and maintains status communication with team members and stakeholders of all levels across the company
• Assisting in creating the risk mitigation and infrastructure map for software security as well as tracking system security and permissions on all JIRA users’ workstations
• Responsible for overseeing the technology transformation of teams and getting projects through the entire System Development Life Cycle (SDLC) and ensuring cyber security is set up and monitored
• Technical acumen and experience with agile and/or extreme programming methodologies. Successfully created the first full-stack JIRA instance for the Information Security team which improved project tracking and team efficiency
• Works with multiple cross-functional teams across the organization and different cities to organize, implement and support information and software security and ensure all system instances are efficient
• Defines, designs and executes scalable Program Plans for the Information Security team to ensure successful implementation and deployment of systems and updates

Confidential - Dallas, TX

Business Operations Manager

Responsibilities:

• Promoted within first year at company due to strong performance and experience relevant to Business Operations. Reported to the CEO and Head of Open Platform and worked directly with executive leadership
• Program Manager - Coordinated efforts between 8-10 team members across multiple teams, countries and time zones to ensure project development and successful delivery. Successfully completed Phase 1 of Implementation and final dashboard creation for company-wide KPI and metric reporting
• Worked with various cross-functional teams across the organization to resolve Operations, reporting, Implementation and development problems to improve operations and provide clear communication throughout the company
• Negotiated agreements between Business, Engineering and Vendor teams to clarify expectations and deliverables as well as resolve conflicts effecting performance
• Acted as a conduit of information between engineering and other functional groups and stakeholders (both technical and non-technical) to ensure dat decisions and expectations were understood
• Implemented controls for reporting of Operational metrics and KPIs model to efficiently track and deliver commitments - Effort reduced performance oversight and allowed for enhanced business planning
• Successfully led first official Agile global project to deployment and reduced delivery timeline by 3 weeks. Promoted as Agile Product Owner and Scrum Master on multiple global projects - Including a financial platform project allowing for real-time data reporting for banking-as-a-service functionality

Confidential - Plano, TX

Agile International Expansion Project Manager

Responsibilities:

• Promoted to lead and facilitate Project Management team (4 Project Managers) on Australian expansion for successful project completion and delivery while maintaining and updating roadmaps and scope
• Worked as International Expansion Project Manager and system SME with expertise on UA Testing and Implementation, focused on global expansion for Confidential
• Lead the first expansion project for Confidential in the French-Canadian region of Quebec. Fully lead project through complete project life cycle, completing system set-up and running UAT Testing.
• Responsible for managing multiple projects simultaneously through complete project life cycle including and not limited to deployments, migrations, implementations and expansions
• Completed High-level and detailed Project Plans, timelines, reports and spreadsheets with detailed Open Items tracking for successful deadline achievement. Successfully managed project scope and identified issues and potential roadblocks for appropriate expectations for deliverables

Confidential - Addison, TX

Lead Project Manager - Conversion and Integration

Responsibilities:

• Successfully led company-wide acquisition project as Lead Project Manager overseeing the conversion and integration of systems, firms and accounts between the two companies - Ensured Confidential acquisition of Placemark with seamless Portfolio merging and resource management of Denver, Chicago and Dallas offices
• Maintained communication between multi-disciplinary teams and addressed stakeholders at quarterly committees and reports
• Successfully maintained direct contact with Specialists, Directors, Managers, Vice Presidents and high-level executives including the CEO for clear communication on issues, successes and lessons learned.
• TEMPEffectively lead multiple departmental teams within the company for implementation needs and monitored with progress reports on a daily or weekly basis.

Confidential - Irving, TX

Lead Project Manager

Responsibilities:

• Lead all post-conversion projects for high-profile companies in Workday and Jira environments and TEMPeffectively delivered all projects to completion working with multiple teams across the U.S and Ireland
• Managed up to 9 projects at one time and a total of over 50 during employment duration. Lead a team of 20 consultants with a total of 7 assigned to each project at one time
• Lead effort at multiple client on-sites to present system and demonstrate interface. Successfully lead Q&A sessions, walkthroughs and presentations
• TEMPEffectively lead multiple-phase projects for clients as well as post-implementation product support and maintained accountability by holding weekly status calls, maintaining reports, documents for tracking and directing accountability with follow-ups for issues and resolutions

Confidential - Dallas, TX

SSR - Sales and Service Representative, Personal Banker

Responsibilities:

• Promoted from Teller to Sales and Service Representative and Personal Banker based on merit and customer service leadership
• TEMPEffectively created and maintained client relationships including base core accounts and investment options
• Responsible for organizing and creating referral appointments, scheduling follow-up calls and meetings, organizing the branch calendar and schedule as well as handling large amounts of cash currency