SUMMARY

• Have 17 years of experience in Testing and Quality Assurance engagements in Technology and Product Engineering domains with Confidential and Wipro Technologies in capacity of a Programmer, Test Engineer, Test Developer, Project Lead and Project Manager and was actively involved in managing the delivery of wide variety of QA engagements
• Strong track record of successfully managing(Delivery Excellence, Business Development, Financial operations) for key strategic & complex multi - million Healthcare accounts i.e. Confidential Permanente, Confidential of California, Confidential Corporation and Confidential /Centene
• Performed the role of Senior Delivery Manager managing different market leading Healthcare engagements like Confidential Permanente, Confidential of California, Confidential, Confidential and was previously involved in Microsoft accounts which involves Scheduling, Estimations, Risk analysis, Resource Management for different solutions by following the Rapid Application Development (RAD) process model to serve the Clients in complex and challenging environments
• Extensive experience in designing Testing lifecycles, Standardization of test processes, tools, test management office, SL A metrics while still maintaining proper oversight, End-End Test planning, Enterprise Test-Automation, Performance Testing
• Key member in deriving the strategy for huge (90 Applications) Data Center Migration which encompass wave wise group migration of both Production and Non-Production servers for wide range of applications with different technologies
• Experience in managing QA and Testing-Programs with 200+ resources and Technology Architects spread across multiple geo-locations including India & USA in using onshore, offshore and hybrid models for program execution.
• Involved in multiple proposals and was the primary contributor in developing different RFPs in the Microsoft and Healthcare verticals, Adept in using Agile, Scrum, Iterative, Hybrid and Waterfall methodologies, resource management strategies, Risk management framework, Six-sigma, KM framework development
• Extensive experience in Client Relationship Management proved repeatedly by efficient management of diversified Microsoft Product groups and Microsoft Licensees like Samba, Netapp, EMC, Cisco, etc..
• Have rich expertise in the fields of requirement analysis, design, development, maintenance, production support and systems programming using different programming languages like C++, C#, Visual C++, XML, and .NET Technologies.
• Had worked extensively in the field of Networking for 8 years and have a good understanding in the Networking domain ranging from tool development to developing specifications for communication based Protocols.
• Possess Strong Leadership, good communication and strong inter-personal skills, which makes effective in 'Interfacing' with clients and manage other members of the team. Specialties
• Management of large scale team(s)
• Experience in different life cycles i.e Agile, Scaled Agile, Waterfall development model
• Project planning and estimation
• Issue and Risk management
• Incident and Problem management, Requirements, Design change management process
• Automation Strategy/framework development
• Familiar and had performed proof of concepts with TDD,BDD, CI/CD, DevOps
• Deriving delivery strategy (Continuous Integration and Delivery)
• C++, .Net, SOA SQL, HP UFT, HP ALM, HP Quality Center, JIRA, Qtest, CA LISA, PEGA
• Microsoft Internal tools(Defect Management) and Networking technologies

PROFESSIONAL EXPERIENCE

Confidential

Senior Manager

Responsibilities:

• Gained expertise on Confidential applications including their core(VMS application) and surrounding systems(Pega, Data warehouse, Output Center of Excellence, Oracle Databases), creating project schedules, staffing plans and risk mitigation strategies, Metrics, Release management
• Key member in deriving and executing the strategy for Data Center Migration for migrating the entire Confidential applications (90) from HelathNet Data center to the Centene Data Center. Lead the wave wise Data Center migration QA strategy for both Production and Non-Production servers for wide range of applications across different platforms i.e. VMS, Pega, Web, and AS400. Agile Migration strategy was derived based on the application User base, scale, Integration points considering the upstream and downstream data flows
• Managed and coordinated with multiple SIT. Development and Business teams to ensure smooth deliverywithin the mutually agreed SLAs. Played the techo-functional role in assisting the team to deliver the Pega projects
• Responsible for leading the entire shared services which comprises of leading the entire automation initiative, BA-QA model, Test environment and Data Management
• Responsible for the operations side - recruitment, facilities procurement, revenue forecasting, leave authorization and timekeeping for the entire QA team of Confidential
• Driving the Automation initiative across the account by building dedicated core automation team and improving the automation coverage and leverage
• Contributed significantly to the QCOE transformation by leading the crucial transformation tracks comprising of Delivery leadership, Automation, Resourcing models.
• Anchored the entire Automation strategy of accelerating the automation throughout and leverage statistics. Improved the automation percentage by 35% within 6 months
• Front ended the Technical solutions/proof of concept. initiatives for resolving customer problems andawareness to industry trends like DevOps, Continuous Integration
• Played a crucial role in the finalization of tools for Automation by performing a comparative analysis on HP UFT, Ranorex and Selenium

Confidential

Senior Manager

Responsibilities:

• Responsible for the entire QA activities of the Montana project, the responsibilities involved are ensuring the team delivers all the deliverables on time and under budget, resource & effort planning, task allocations, appraisals & promotions, cost estimations, issue escalations resolution and coordination with other vendors of the program and business stakeholders
• Customer management activities include maintaining healthy relationship with Confidential and its Executives, Coordinate meeting of Confidential and Confidential senior management on Strategy planning, Relationship review, customer summit and value creation, Present dashboard to Confidential and Confidential senior management
• Understood Confidential applications, created estimation templates, project schedules, staffing plans and risk mitigation strategies, define exit criteria for each phase completion, Metrics, Release management, Manage and coordinates with multiple SIT, Development and Business teams ofthe Confidential product across Montana project
• Closely worked on behalf of the QA team with the Program Management team in the velocity planning and Backlog grooming exercises during the sprint planning sessions.
• Helped Confidential and Confidential executive leadership (CIO, SVP,..) to decide the strategy for addressing the state's concerns on the stretched duration of the program.
• Derived multiple options to assess the current state and helped Confidential to finalize their strategy for discussing with the state on continuing the Montana Medicaid implementation
• Successfully implemented a complex project on time by working collaborativelywith a challenging and demanding client needs and expectations
• Managing the fast changing project scope, demanding documentation and deliverable process with IV&V
• Played a pivotal role in designing the QA tasks and Agile workflow management in JIRA in the Confidential account for Montana program. The story points generated from these tasks were the key parameters in deriving the SPI(Schedule Performance index) on which the state measures the performance of the program
• Received rare appreciation from the State(DPHHS) SMEs on the quality of the Test plans submitted by the QA team

Confidential

Senior Manager

Responsibilities:

• Responsible for providing program governance, leadership and oversight for the overall Shield Advance program consisting of Interfaces, Reports, letters and Extensions
• Responsible for the resource management and operations side ($~21M & ~200 resources) - recruitment, revenue forecasting, billing & invoicing, leave authorization, promotion, Training/Competency development,, setting individual goals to align with project and organization goals and timekeeping.
• Delivery Management responsibility include responsibility for delivery of assigned modules/components/phases of a project, setting module/component/phase goals and approve project plans, work with team leads to decide overall project health and project progress, responsibility for keeping balance between project s cope, time, and budgets Accountable for tracking Project Status & Metrics, SLA adherence
• Key contributor for RFP, Estimations, SOW )s and single point of contact from offshore for the Shield Advance acceleration proposal
• Anchored different delivery excellence initiatives like SME development framework, setting up Innovation teams, Delivery Focus groups to enhance the delivery quality across the account
• Formed Delivery focus groups in line with the customer goals comprising ofthe key initiatives like Tools & Accelerators, Automation, and Knowledge management.
• Successfully penetrated the innovation theme across the account. Confidential of California account has generated ~500+ innovation ideas increasing the innovation index from 15% to 51% in 6 months
• Showcased exceptional operational excellence for large size account like Confidential of California (~$21M) despite challenging business developments i.e. complete overhaul of Confidential of California executive leadership, MSA updates w.r.t volume discounts, Rate-Cuts and strict SLAs
• Driven synergies between Dev and QA by implementing creative initiatives like Integrated RCA, Proactive defect analysis, Integrated Project plan to address dynamic changes in requirements

Confidential

Senior Manager

Responsibilities:

• Set-up Program planning and costing aspects, Schedule planning for CCES program(~$6M) right from the inception stage to stable state
• Provide overall governance, tighter integration with different IT functions (Business teams, Release management, Infrastructure management, Configuration management teams) and Scoping and Estimation models for monthly releases for the CCES Program delivery
• Responsible for reviewing and approving Xcelys Platform integration test plan, test cases and test results and the priority of the functional test cases for Integration test execution
• Anchored Delivery Excellence Initiatives: Automating up to 50% of Traditional QA activities, Usage of Confidential 's Test Accelerators, Standardize/Optimize QA
• Involved in resource management (Core-flex models), demand management and Training/Competency development, mentoring the team, tracking their daily progress, promotion of team members and leave request authorization
• Has managed 60+ resources that have varying roles like Test managers, Architects, Dev Managers, Test and Dev Analysts, Reviewers located across geographies that included India and USA
• Single owner and offshore point of contact from QA side for all business development activities. Had represented QA for multi-state proposals in the Confidential Permanente's C laims connect program aimed to modernize their claims system across nine different states
• Continuous skill development and mentorship resulted in a strong QA team comprising of Healthcare Domain specialists, Product(XCELYS: Claims product) specialists, Tool Specialists(CA LISA for SOA testing) which had resulted in a shaping up a robust QA team
• Implemented shift left testing methods like proactive web services testing using service virtualization, Vendor (DELL in Confidential Permanente) patch and Beta testing process to uncover product related defects early in the cycle
• Employed and developed Work stream/Functional area specific QA teams in Confidential Permanente account which yielded wonderful delivery results by developing new SMEs across different HealthCare domains.