SUMMARY

• Senior IT Program Manager with advance skills in program and project delivery. Specialize in leading multi - million-dollar initiatives incorporating enterprise resource planning; organizational change management; customer experience; data analytics, management, and reporting; and communications strategies. Ability to synchronize project deliverables with enterprise objectives. Proficient in integrating people, processes, resources, and strategy to facilitate transition to desired or envisioned state.
• Program Management; Project Management; Portfolio Management; Product Management; Full Systems Development Lifecycle; Agile and Waterfall Methodologies; ITIL; Quantitative and Qualitative Risk Analysis and Management; Business Requirements Development and Management; Business Case Development; Earned Value Management; Enterprise Resource Planning, Reporting, and Business Intelligence; Communications Management; Change Management; Organizational Change Management; Software Development; Infrastructure; Network; Cloud; Next Generation Technology; Documentation Management, Operations Management
• Peoplesoft HRMS - Employee Data Management; Oracle EBS - Financial Data Acquisition and Management; SAP - Enterprise Reporting; Learning Management System - IT Engagement Process; AMDOCS - Customer Relationship Management and Billing Data Integration and Management; Business Objects - Business Intelligence Reporting; InfoSec - Physical and Digital Data Security; Predictive Data Analytics and Management; Data Quality and Integrity
• Organizational change management includes merger and acquisition system integration, operational efficiencies, costs reductions, and ensuring the organization is in alignment with leadership’s goals and objectives. Organizational change management deliverables include but were not limited to: 1) Change Management Plan (constructing and managing the organizational development and change strategy, integrating organizational transformation into the organization’s operations, defining and implementing operational efficiencies, and creating workflow standardization that are repeatable and sustainable). 2) Communications Strategy and Plan that incorporate change readiness assessments, iterative playback/feedback loops, roadmaps, and end-user training where applicable. 3) Organization Impact Analysis and Alignment (map resources with process areas: current state/future state). 4) Validate processes and systems changes against operational standards and system requirements. 5) Facilitate resource means testing against processes and systems changes
• Oracle E-Business Suite 9x through 12x - Fusion (Cloud) and Core applications - General Ledger, Sub-Ledger Accounting, Financial Accounting Hub, Accounts Payable, Accounts Receivables, Fixed Assets, Procure-to-Pay, Order-to-Cash; and Oracle Customer Relationship Management; SAP Asset Management, Resource Planning, Enterprise Reporting, and Business Intelligence; IBM Cognos; IBM Maximo; Oracle OBIEE; Microsoft Office 365, Visio, Project, SharePoint, One Drive, and Skype; Platform Migrations; PeopleSoft Human Resources; AMDOCS Billing, Customer Relationship Management and Order Management Systems; Data Warehouse; CA Clarity; HP ALM
• Systems Training (Design and Delivery), Organizational Change, Business Research, Management, Leadership, Organizational Development, Organizational Behavior, Project Management, Global Business, Human Resource Management, Business Communications, Ethics, Sarbanes Oxley, Microsoft Office Applications, Proprietary Salesforce Applications, Systems Integration, CxO Presentations

PROFESSIONAL EXPERIENCE

Confidential

Senior IT Program Manager

Responsibilities:

• Led architecture requirements and design development. Led fit-gap analysis sessions.
• Controlled project budget, schedule, and risks. Developed Project Charter. Delivered project early and under budget.
• Partnered with Business Enterprise Program Management Office, Business Client, Business Analysts, Program Managers, Project Managers, and Senior Managers to provide consistent, concise, relevant, reliable, and timely information to all appropriate internal and external stakeholders through a variety of media (e.g., dashboards, PowerPoint presentations, SharePoint, OneNote).
• Facilitated IT Leadership status reporting. Ensured information accuracy to enable effective business decisions.
• Identified and encouraged stakeholder engagement to minimized resistance and influence process adoption.
• Co-developed change management communication plan with Communications, Compliance, and Organizational Change Management team members. Change Management Plan incorporated developing videos, emails, and interviews that included executive leadership, senior directors, managers, and business client participation. Developed deck communicating the program current and future states that was presented to internal organizations and the Department of Transportation Office of Inspector General.

Confidential, Vienna, VA

Technical Project Manager

Responsibilities:

• Functioned as Program Manager, Project Manager, and Scrum Master.
• Gathered and documented business requirements.
• Managed project plans, budget, and timeline.
• Delivered project on-time and on-budget.
• Developed contingency plans for quantitative and qualitative risks.
• Facilitated change adoption.
• Facilitated JAD and fit-gap sessions.
• Led cross-functional project teams accountable for design, development, and implementation of defined solutions.
• Owned test strategy (automated and manual scripts), data quality, defect management, code migration, and test status reporting.
• Ensured business process consistency and accuracy
• Monitored and measured staff and resource assignment results against project deliverables.
• Provided project status reports to executive leadership.

Confidential, Washington, DC

Senior IT Program/Supply Chain

Responsibilities:

• Ensured cohesion between project implementations and daily operations.
• Mitigated project risks.
• Maintained accurate project documentation.
• Collaborated with Program Managers cohorts to ensure cohesive deployments and customer experience.
• Delivered presentations and program statuses to executive leadership (IT and Business).
• Owned the System Development Life Cycle, test strategy, defect management, budget management, scheduling, escalations, developing processes, strategy, and deployment command center.

Confidential, Washington, DC

Healthcare IT Senior Program Manager/Claims Adjudication

Responsibilities:

• Facilitated project management migration from Waterfall to Agile ensuring IT project delivery aligned with business strategic priorities and organizational change.
• Demonstrated strong organizational judgment to manage customer expectations and strong working relationships.
• Negotiated scope, resource allocation, delivery schedules, budget, and change requests to meet work fluctuations and budget and time constraints.
• Collaborated with vendors to set goals and provide performance feedback. Ensured all project milestones were met and deliverables were created with highest quality. Validated customer experience, scope, and earned value performance.

Confidential, Atlanta, GA

Senior Program/Project Manager

Responsibilities:

• Delivered multiple million-dollar projects on time and within budget ensuring quality assurance, compliance, and project management best practices.
• Managed cross-functional teams consisting of onshore and offshore resources ensuring seamless SDLC processes.
• Owned configuration and change management; functional, non-functional, technical, and architecture documentation reducing business requirements churn and software development timelines.

Confidential, Atlanta, GA

Senior Program Manager Supply Chain and Emerging Technology

Responsibilities:

• Led enterprise solution incorporating Oracle EBS, data warehouse, and logistics.
• Directed supply chain application integrated release and support for Confidential -Mobile acquisition including inventory setup, application configuration, regression testing, load testing, end-to-end testing, business team support, and deployment.
• Managed project budgets, statuses, communications, schedule, requirements, change control, systems quality assurance, and Information Technology Unified Process compliance.
• Managed the full Systems Development Lifecycle from requirements development to post-production support.
• Delivered project on time and under budget.
• Received several accolades from the internal customer and IT project team for leadership, attention to detail, and customer service.
• Supported and mentored associates.
• Identified and constructed reporting packages and secured data resources. Led command center activities.
• Excelled in responding to executive reporting requirements, ad-hoc reporting, dashboards, and deployment support requests.
• Constructed and managed Emerging Technologies Program Office Playbook consisting of engagement guidelines, roles descriptions, methods, and procedures. Playbook adopted by other Confidential & Confidential organizations.
• Developed Emerging Technologies Program Office training manual and guidelines.

Confidential, Atlanta, GA

Senior Program/Project Manager

Responsibilities:

• Managed software and hardware delivery for multiple concurrent projects; each project consisting of offshore and onshore resources, over $5 million budget, and no less than 15 applications.
• Constructed and managed scope, schedule, cost, and quality for reporting and revenue sharing projects.
• Managed contractual mandates, communications, risks, issues, changes to baseline requirements, and command center.
• Established, communicated, and controlled project plan expectations and accountability.
• Facilitated joint application design and architecture concept sessions, technical design and code reviews, unit test and test readiness reviews, deployment plans, deployment and production readiness, and consumer contact centers readiness.
• Documented and managed system and business process flows.
• Developed and implemented mitigation strategies to offset vulnerabilities and risks. Developed executive reports and leadership level presentations.

Confidential, Atlanta, GA

Senior Program/Project Manager

Responsibilities:

• Built a command center for auditing project artifacts and quality controls that saved the corporation from a potential $8 billion lost in revenue, fines, and stock value depreciation.
• Developed and created measurements for the Program Management Office value proposition. Deployed initiatives to increase efficiency and decrease costs. Directed the construction of BellSouth’s IT project artifact central repository.
• Developed and delivered Sarbanes-Oxley compliance training. Created and supervised corrective action plans for program deficiencies and implemented TQM processes.
• Developed production metrics scorecard that measured the return on $250 million in infrastructure and software initiatives.
• Planned and assessed application solutions. Developed a strategic framework to align IT solutions with business objectives.
• Advocated process improvements and corrective measures to optimize portfolio management.
• Managed software and hardware delivery for multiple concurrent projects; each project consisting of Confidential least 125 offshore and onshore resources, over $10 million budget, project timelines between 6-months and 2-years, and no less than 30 applications.
• Directed integrated business solutions, managed business and IT communications, developed training initiatives, and change management programs.
• Managed multiple Oracle Financials and CRM projects in the Broadband Implementation Program, hardware procurement and buildouts, and projects to retire legacy systems and migration to new platforms.
• Managed implementation of consumer contact centers’ applications and productivity tools.
• Managed projects to migrate infrastructure and software applications from a decentralized to centralized platform.
• Delivered projects enabling consumer operations to more than double its customer base and sustain competitive positioning.
• Broadband project awarded a patent for new technology.
• Managed over $70 million in software development projects.
• Managed merger and acquisition system integration and training.
• Reduced processing time by 40% as a result of identifying methods for performance and tuning improvements.
• Validated business requirements, ensured regulatory compliance, implemented controls, and conducted continuous improvement evaluations.
• Managed team communications, timelines, and risks; secured commitments to support resolutions for Human Resources and financial systems. Coordinated Data Center support teams, including network, UNIX, applications database administrators, desktop/LAN/WAN, and NT administrators.
• Monitored customer satisfaction measurements and contract components.
• Developed and provided vendor communications, installations, and service level agreements oversight.

Confidential, Atlanta, GA

Adjunct Faculty

Responsibilities:

• Supported Confidential mission and vision.
• Enabled learners to develop knowledge and skills necessary to achieve their professional and academic goals.
• Guided and facilitated learning activities, collaboration, and thought-provoking discussions.
• Developed course syllabus, facilitation plans, and rubrics.
• Provided formative and summative assessments, early warnings, and descriptive feedback.
• Maintained Confidential academic standards through faculty development.
• Content Areas: Business Research, Management, Leadership, Organizational Development, Organizational Change, Organizational Behavior, Project Management, Global Business, Human Resource Management, Communications, Ethics