SUMMARY

• IT Project Manager and Supervisor having particular expertise in overseeing all aspects of small to large scope IT projects including initiating, planning, executing and closing. Additional experience in delivering impeccable service to the following industries: finance, telecommunications, utilities, life sciences, logistics, and breweries.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Infrastructure Project Manager

Responsibilities:

• Providing IT cost estimates
• Building and management of project team which typically includes third - party vendor resources
• Development and ownership of project schedule
• Risk and Issues Management
• Financial and status reporting to sponsor and stakeholders
• Change Management and Project Closeout

Confidential, Secaucus, NJ

Data Center Migration Project Manager

Responsibilities:

• Coordinated detailed planning sessions for development of Migration and Cutover Run Books
• Participated in detailed planning sessions to ensure completeness and quality of plans and Run Books
• Coordinated detailed review of the individual Run Books to ensure readiness for management review
• Managed Confidential cross-functional technical resources
• Defect tracking and escalation during Functional and UAT
• Lead Hour by Hour execution of the migrations
• Acted as escalation point for critical activities

Transition Project Manager

Confidential, Secaucus, NJ

Responsibilities:

• Gap analysis against proposed contract exhibits
• Creation of project charter, resource forecasting, status reporting, creation and management of project schedule
• Managed internal and external knowledge transfer for Intel, Unix, iSeries support services and custom applications
• Management of project to deployment Tivoli management tools to server environment
• Management of project to create Process Interface Manual defining touch points between Confidential and IBM
• Execution of a physical wall to wall inventory to create baseline of in-scope servers

Confidential, New York, NY

Project Manager

Responsibilities:

• Refresh of approximately 8200 desktops / laptops across 20+ client locations in the US.
• The project included the development of a “Gold” Windows 7 image, software packaging of 200+ client applications in parallel to the staffing and training of temporary technical resources to perform the refresh activities.
• Included the development of detailed work instructions for the staging, testing and deployment of desktops, laptops, personal printers, docking stations, etc. required to covert the client’s environment from Windows XP to Windows 7.
• This project required, among other obligations, coordination with various projects, i.e., Active Directory (AD) Migration, Implementation of System Center Configuration Manager (SCCM), Group Policy Objects (GPO) implementation, and application packaging in order to build an end to end PC Refresh Process. Additional responsibilities required for this project included, but were not limited to: financial planning, identification of resource and solution gaps, issue and risk management, and implementation of eight (8) refresh teams.

Transformation/Project Manager

Confidential - Thousand Oaks, CA

Responsibilities:

• Managed a global transformation project using a third-party vendor which included the implementation of an Install, Move, Add, Change (IMAC) coordination team out of India. The project also included the implementation of a bridge between two Incident, Problem and Change Management tool.
• In addition management of this project also involved the transition of desktop support teams, a desktop engineering and a wireless support team.
• Coordinate across cross functional teams to develop IMAC job plans. Provided training on Incident, Problem and Change Management tool and provided input into contract negotiations.
• Engaged to transition Desktop Support Services Confidential the former Alcatel Sites to IBM after Lucent Technologies merged with Alcatel. The project included the management of the customer environment assessment, knowledge transfer, process changes, training and staffing of desktop support resources before implementing new Service Centers and expanding an existing Remote Depot Center.
• Assigned to transition Classic Confidential Desktop Support Services to IBM from the incumbent service provider HP. I managed customer environment assessment, knowledge transfer, process changes, resource training, and large on-boarding of resources, risk management, issue management and scope creep.

Confidential

Service Manager

Responsibilities:

• Managed relationships between IT and 3500 Confidential End Users.
• Addressed and resolved client’s IT escalations and requests for additional resources.
• Implemented and trained a dedicated desktop support team to support the Confidential Investment Banking Division.
• Managed various software upgrade projects, including Lotus Notes 6.5 migration, Symantec Anti-Virus and Internet Explorer Upgrades.
• Kept clients abreast of new Services, deployments, and projects which had the potential to impact their business.
• Delivered metric reporting on support services and reviewed with clients to identify areas of improvement and trends.

Confidential, New York, NY

Assistant Vice President (Desktop Support Lead)

Responsibilities:

• Led desktop and help desk team of eight (8) employees and consultants supporting the Confidential Investment Banking Division.
• Participated in implementation and managed first-ever dedicated desktop and help desk support services program for Confidential ’s Investment Banking Division, which yielded a tangible increase in customer satisfaction.
• Supervised day to day operations.
• Managed Desktop Support team in response to the events of 9/11, which required the coordination and the rebuilding of the desktops environment for half of Confidential ’s New York Investment Banking Division, while the Division operated out of its out-of-state Disaster Recovery Site.
• Coordinated various moves, DHCP implementation, hardware, operating system and software upgrades.

Confidential, New York, NY

Assistant Vice President

Responsibilities:

• Delivered Desktop Support Services which include hardware and software break/fix and installation
• Oversaw moves, hardware, operating systems and software upgrades
• Provided hardware and software break/fix