SUMMARY

• Several years of experience in the airline, financial, hospitality, travel, customer relationship management and information technology industries with emphasis in program/project management utilizing the SDLC, Agile methodologies with various industries.
• Extensive experience as a Project Manager and Program Manager interfacing with airline customers, senior level management, design solutionists, programmers, quality assurance, pci strategist, and end - users on both a strategic and tactical level to develop system/business requirements and project plans.
• Meet and manage scope and budgetary constraints.
• Track deliverables, milestones and changes. Provide status reporting to manage expectations, resolve issues and insure customer satisfaction while working with staff to insure quality, improve business and system processes, mentor and encourage participation and input, and meet commitments.
• Strong background in full life cycle IT software application development and infrastructure development. Subject Matter Expert for implementations and integration for customization of various applications.
• Ensure proper coordination between the IT software development, business community and 3rd party vendors. Strong emphasis on vendor management.

AREAS OF EXPERTISE

• Full Lifecycle Application Development
• Process Improvement Methodology
• Issue Management & Problem Solving
• Resource Planning and Procurement
• Systems Analysis / Business Analysis
• End-to-End Quality Assurance Testing
• Hardware/Software/Data Conversions
• Feasibility Studies
• Capital Expenditure & Budgetary Planning
• Vendor Contract Negotiations & Cost Estimations
• Change Management Process Adherence
• RFI / RFP Process

TECHNICAL SKILLS

Graphics Packages: Visio Professional, PowerPoint, Photoshop, FrontPage

Database Products: SQL 2000, XML, API, Oracle 8, Access, Excel, SAP, Domino, Java, .Net

Applications: MS Project, Custom Developed Packages, SharePoint, DispatchOffice, InfomaticaAirline Software RealTime Staffing Manager, FasTrak Baggage Handling, Service Now, Mishandled

PROFESSIONAL EXPERIENCE

Senior Program Manager

Confidential - Atlanta, GA

Responsibilities:

• Managing infrastructure/Operations initiatives through SAFe Agile
• Program Manager/Scrum Master for various infrastructure initiatives
• Conduct daily standup ups with core team
• Lead Agility Ceremonies including planning, backlog grooming, refinement, daily standups
• BI analysis for data comparison on financials, resource management trends

Program Manager

Confidential - Atlanta, GA

Responsibilities:

• Managed offshore and onshore resources which included architectural business solutions, development, testing resources for implementation activities
• Extensive global travel for airline customer relationship management
• Develop business opportunities that bring innovative technology solutions to
• Management of customized application software, infrastructure initiatives.
• Worked with key stakeholders to ensure deliverables were met
• Serve as a customer advocate in driving industry best practices and the evolution of the Confidential Commerce Suite
• Ensure effective monitoring of operations and risk
• Be a Trusted Advisor to Customers and contribute thought leadership and best practice
• Strengthen senior level relationships across all functions of the customer's business
• Effectively articulate the customer's current and future business priorities
• Act as a brand ambassador for Confidential

Senior Project & Program Manager

Confidential - Atlanta, GA

Responsibilities:

• Management of North America, Canadian bottling infrastructure in order to upgrade current network.
• Change management utilizing Service Now to track changes and issues
• 3rd party vendor management in order to assess production readiness
• Daily reporting to senior level stakeholders on progress
• Alignment and verification of hardware needs
• Outline testing activity to ensure network is in steady state
• Management of IBM resources

Senior Project & Program Manager

Confidential - Atlanta, GA

Responsibilities:

• Responsible for development and management of budgets of the 3m, determining project scope, liaising between product development and software development throughout project lifecycle, ensuring objectives are met.
• Developed and managed project schedules and work-flow changes to track major milestones and critical path activities.
• Managed up to 15 offshore and onshore resources which included development, testing resources to complete development activities.
• Management of customized application software, infrastructure initiatives.
• Worked with key stakeholders to ensure deliverables were met.
• Worked with CISO the security data management team
• Customization of COTS that included Operating Systems (UNIX, Windows/NT, OS2) Databases (Oracle,Sybase)
• Hardware: Busses (VME, PCI, cPCI) Processors (Motorola, HP, Sun, Intel)
• Messaging utilizing Siteminder, SSO protocols for reservation and booking details.

Senior Project & Program Manager

Confidential - Atlanta, GA

Responsibilities:

• Responsible for development and management of budgets up to 2.5m, determining project scope, liaising between clients and staff throughout project lifecycle, ensuring objectives are met.
• Developed and managed project schedules and work-flow charges to track major milestones and critical path activities.
• Manage offshore and onshore resources to complete development, performance, QA, BA, networking activities.
• Management of application software development initiatives
• Infrastructure initiatives utilizing siteminder as an authentication solution, Active Directory, Network upgrades.
• Manage 3rd party vendors that included their technical development team
• Work with firm's business partners to define and assess vision
• Worked with key stakeholders to ensure deliverables were met.
• Worked with InfoSec the security data management team to ensure data at risk is mitigated
• Change management utilizing Service Now to track changes and issues

Sr. Project Manager

Confidential

Responsibilities:

• Responsibilities included: Managing new product development initiatives. Managed offshore development resources that consisted of up to 10 resources. Projects included analysis and design of new platform that will host new products to the global market. Managing system to system reconciliation of financial settlement and tracking card transactions. Worked with key stakeholders to ensure deliverables were met. Overall management of the following:
• New product development of gift cards
• Web site development
• Secure payment processing
• Infrastructure development

Environment: Prepaid card processing and development, PPM SharePoint, PowerPoint, Excel PM Methodologies: SDLC, Waterfall

Project Manager

Confidential

Responsibilities:

• Responsibilities include: Managing web-based projects that would migrate existing systems to single system functionality for airline, car and hotel communities. Developing and executing projects using Agile and Waterfall methodology. Developing project feasibility and cost estimates to be submitted to the commissioning board for project approval. Managing monthly financial forecasts. Managing cross-functional and technology focused teams of 15-20 which included offshore resources located in Chennai and UK. Conducting beta and pilot sessions. Gathering requirements and assessing need analysis. Projects consisted of application development for Air Canada, Macy's, Confidential Airlines, various hotels, Advertising, Travel agents, DOT mandates (airline regulations). Managed budgets of 1m-5m with durations of 12 months. Worked with key stakeholders to ensure deliverables were met. Managed budgets up to 2m.
• Worked with the security data management team to ensure data at risk is mitigated
• Customization of COTS that included Operating Systems (UNIX, Windows/NT, OS2) Databases (Oracle, Sybase)
• Hardware: Busses (VME, PCI, cPCI) Processors (Motorola, HP, Sun, Intel) Disk Drives (Western Digital, Red Rock)
• Worked with SOA team to setup protocols for application components via the network.
• Messaging utilizing SiteMinder, SSO protocols for reservation and booking details unique to Travel industries.

Environment: SharePoint, Airline/Hotel Applications, MS Project, PowerPoint, Project Reporting Tool(Workbench), Excel, COTS, Messaging tools (SiteMinder, AD, UML), .NET, Java PM Methodologies: SDLC, Waterfall, Agile

Conversion Project Manager

Confidential - Atlanta, GA

Responsibilities:

• Responsibilities include: Quantify projects, rank solutions, recommend viable action plans with backup alternatives, and facilitate the attainment of defined results. Coordinate with key business stakeholders and IT teams to ensure smooth rollout for software conversions and upgrades. Developed client presentations that could effectively communicate design solution.
• Travel to various sites to train account managers on using the upgraded applications.
• Liaison for SharePoint implementation for team members, vendors and external clients to house information utilized by various business units. Responsible for gathering customer requirements and translating those requirements into technical solutions which solve business issues and to determine the number and type of team members needed to successfully drive project deliverables. Leading JAD sessions. Managing complete dispatch Office conversion project life-cycle using SDLC methodology from inception through customer acceptance; including support and/or coordination of technical components of the scope e.g. migration plan and configuration and finally technical transfer of knowledge. Developed use case documentation for internal and external clients for purposes of training, marketing and support in turn eliminating dependency of external sources. Customization of GUI interfaces for user functionality. Utilized Unified Modeling Language (UML).

Environment: dispatchOffice, Java, Access, MS Project, SharePoint, Visio, PowerPoint, Agile development

PM Methodologies: SDLC, Waterfall, Agile