SUMMARY

• Over 5 years of industry experience as a Project Manager with excellent understanding of Business Requirement gathering, Business Analysis, Business Process Modeling.
• Worked closely with project stakeholders, SMEs, staff to understand the requirements and specifications for new applications along with re - engineering existing applications.
• Full understanding of Microsoft Visio, Rational Rose Modeler, Rational Requisite Pro, Unified Modeling Language (UML) in the context of Waterfall methodology and Agile Methodology SCRUM.
• Effective in Facilitating Joint Application Development (JAD) sessions to gather, synthesize and prioritize requirements using interviews, document analysis, requirements workshop, site visits, and surveys.
• Experience in conducting GAP analysis, Risk analysis and Cost/Benefit analysis.
• Extensive experience in the development, implementation and integration strategies within a team-oriented environment, utilizing quantitative and qualitative analytical skills.
• Excellent Business writing skills in writing project documentation such as: Business Requirements Document (BRD), Functional Requirement Document (FRD), User Stories and Use Case Specifications.
• Working expertise in Workflows and UML diagrams such Use case diagrams, Activity diagrams, Sequence diagrams and Class diagrams.
• Worked on Electronic Data Interchange (EDI) transaction sets 834 (Members Enrollment) and 837 (Claims Adjudication Process).
• Experience in working together with developers and end-users to perfect the end-user’s requirements.
• Strong proficiency in the entire Software Development Life Cycle (SDLC) with outstanding capabilities in analysis, problem definition and requirements gathering.
• Proficient in reporting tools like Business Objects and Crystal Reports.
• Flexible and versatile to adapt to any new environment with a strong desire to keep pace with latest technologies.
• Excellent problem solving, communication, analytical, interpersonal skills and ability to perform independently or as part of a team.
• Familiar in designing and developing test plans and test scripts.
• Ability to work both independently and in cross-functional team environments while managing and prioritizing multiple projects.

PROFESSIONAL EXPERIENCE

Confidential - Mahwah, NJ

Project Manager

Responsibilities:

• Provided Project Management for iOS and web-based related project through all phases of the project life cycle
• Primary point of contact for all stakeholders including business users, internal technical teams
• Provide day-to-day management on multiple projects and support to related IT issues
• Responsible for the coordination of change requests and ensured all the project changes were executed correctly and UAT plans
• Following Agile (Scrum/Kanban) software development methodology for project implementation and execution
• Provide project support to project team - Business Analyst, Developers, QA on assigned project/work in a timely manner
• Prepare and issue weekly and monthly reports to ensure project team completes weekly status reports to monitor workload
• Track project documentation such as the Business Requirement Document, User Manual, and Test documents
• Gather and use data to track performance and constantly looks for ways to make things work better, faster, and smoother
• Work in a matrixed team structure, often facilitating multi-disciplinary teams, translating business/program subject matter information into project artifacts.
• Work with business, developers, analysts, and testers to ensure completeness of test plans and test scenarios.
• Work closely with the development team to build a solution that meets the requirements
• Participate in creating training programs for new systems
• Perform quality assurance of our systems using by writing SQL queries using 2014 SQL server management studio 2014 and Microsoft Access
• Analyzed business rules to validate if the existing systematic rules are being executed as intended by running SQL queries
• Able to analyze and understand the data flow of the system by a good understanding of SQL relational database concepts
• Reviewing the data in scope for data quality issues to determine complexity of transformation logic, which impacts the amount of time needed to perform tasks.
• Creating standard queries to test for specific scenario solutions for new project releases and post implementation issues.

Confidential - Dallas, TX

Project Manager

Responsibilities:

• Facilitated JAD sessions with SMEs, Stakeholders to collect healthcare services and process information.
• Helped the Project Manager in documenting the scope of the project.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, Technical Specifications and/or Product Knowledge.
• Used JIRA for documenting User Stories, maintaining and tracking issues and bugs.
• Created Requirement Traceability Matrix (RTM) to map and trace user requirements with test cases.
• Prepared graphical description by Use cases, State diagram, Activity diagrams using Microsoft Visio.
• Analyzed data using MS Excel and SQL to make meaningful conclusions, present data in the form of charts, dashboards and multi-dimensional pivots to cross-functional teams.
• Identified the dependency rate of readmissions in the hospital by considering HCPCS, CPT, EMR/EHR, Claims Submission data, Administrative Data, CMS Data and Patient Demographic data.
• Performed Data Profiling and checking for Data Integrity by looking for various Data Anomalies, doing Data Normalization and Data Verification, followed by Data Cleansing.
• Wrote SQL queries to analyze and retrieve the required information from various databases.
• Assisted in the identification of the most relevant variable in terms of Readmission rate with the help of Forward and Backward selection technique.
• Elicited requirements from senior stakeholders and end-users and created corresponding user stories.
• Fulfilled numerous data requests for Financial Profiling.
• Created and maintained data mapping document (s) in reference to the EDI 837 (Claim Management Process).
• Responsible for translating requirements into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.
• Developed and maintained all operational and technical flows using MS Visio and MS PowerPoint.
• Conducted gap analysis to understand what data elements were not available in the existing database.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.
• Defined use cases and software specifications from gathered requirements.
• Collaborated with the Data and Analytics team in creating required Business Objects WebI and Crystal Reports.
• Collaborated with QA team to design and develop Test strategy, Test plans, Test cases, Test Scenarios for performing Functional Testing and Regression Testing and reviewed Test results.

Environment: JIRA, SQL server, MS Excel, MS Visio, MS PowerPoint.

Confidential - Plano, TX

Business Analyst

Responsibilities:

• Conducted and managed requirement discussions and analysis sessions with Salesforce teams and back office teams regarding the desired enhancements and changes.
• Created user stories working with business and technology teams to populate the product backlog for prioritization.
• Tracked and Traced Requirements with RTM to ensure that the project’s scope, requirements and deliverables remain “as is” by establishing a thread for each requirement - from the project’s initiation to the final implementation.
• Conducted requirements discussion meetings with business teams and further explain the same to development and other technical teams.
• Involved in the entire SDLC starting from the requirements discussions all the way till the technical implementation of the enhancement and the automatic report generation and distribution.
• Developed flow diagrams and business process documentation outlining the scope of new data feeds from the various source systems.
• Created high level design document detailing objective, target model, functionalities to be implemented in new system
• Supported development of application test shakeout plan and its schedule in lower environments
• Organized brain storming sessions within technical teams to analyze the impact on the existing system as a result of the new change.
• Participated in daily scrum meetings to track progress on the current sprints and to identify roadblocks, if any.
• Participated in Sprint Review and Sprint Retrospective sessions to better plan for subsequent sprints and to also keep improving as a team.
• Maintained JIRA for tracking user stories, issues and changes.
• Shared complete requirement document among business line and the development team (SEFAS) to request Statement of work (SOW) for the project.
• Partnered with QA team to review business requirements, prepare test plans and test specifications and oversee QA testing.
• Provided SQL queries to the QA team so that they could effectively retrieve the test data.

Environment: JIRA, SQL Server, MS Excel, MS Visio, MS PowerPoint.

Confidential

Business Analyst

Responsibilities:

• Worked in Waterfall methodology.
• Served as one of the primary interfaces with clients for daily relationship management and implementation.
• Met with clients, internal business subject matter experts (SME), and members of the development team to gather, define, and document business and system requirements.
• Provided requirement support during the design, development, and testing phases of a project.
• Facilitate Brainstorming/ JAD sessions and worked closely with analysts to understand the business requirement documents (BRD) and translate them into IT Functional Designs.
• Created project documentation, based on project needs (Use Cases, System Flows, Data Models)
• Prepared supporting application documentation and end user process manual and training documentation.
• Worked with QA team to plan and design test plan, test cases for User Acceptance Testing (UAT).
• Conduct functional quality assurance testing to ensure client’s needs are met through new development.