SUMMARY

• Efficient, analytical and passionate Product & Project Management Leader. Innovative and enthusiastic problem solver who thrives on challenges, is poised under pressure and gets the job done.
• Confident and flexible team player and decision maker who possesses excellent interpersonal and communication skills. Assertive hands - on leader and coach. Organized and thorough planner and diplomatic negotiator dealing effectively with all levels of management.
• Accustomed to a fast pace and multiple projects, fulfills priorities and balances competing agendas while maintaining a strong business focus, delivering high quality systems, and innovative solutions to maximize business opportunities.
• Customer experience focused servant leader skilled at understanding global communication service provider’s functional and operational needs, driving B2B2C solutions, guiding sales and presenting complex information simply to Executive level decision makers.

TECHNICAL SKILLS

• Agile methodologies • BPM/Workflow • BSS/OSS • Budget management & cost control
• Business case development • Cloud based billing • Competitive analysis • CRM
• Cross functional leadership • Certified Scrum Product Owner (CSPO) • Customer proposals
• Employee training & mentoring • Executive updates • Go-to-market launch • Leadership
• LINUX • LTE • Market analysis, insight & forecasting • Market and business requirements
• Marketing collateral • Market research • Microsoft Office • MS Project
• New product development and management • New product introduction • Online charging (OCS)
• Open source software licensing • Oracle • Partner management • Policy (PCRF)
• Post-merger integration • Pre/Post-paid billing • Pricing strategy • Process improvement
• Product documentation development • Product planning and forecasting • P&L management
• Project management • Public speaking • Rational ClearCase • Rational ClearQuest
• Real-time billing • Release planning & execution • RFP responses • SaaS • Salesforce
• Scaled Agile Framework (SAFe) Certified: SA, POPM, SSM, SASM • Sales training & support
• Software development lifecycle (SDLC) • Solution architecture • SQL • Stage gate process
• Strategic partnership agreements and contracts • Strategic planning • 3GPP • UNIX • Visio

PROFESSIONAL EXPERIENCE

Confidential

Technology Consultant and Data Project Manager

Responsibilities:

• Providing digital transformation, organizational change and operational excellence leadership. Guiding small businesses to higher efficiency and ability to deliver outstanding customer experience by transitioning to Buildertrend SaaS based sales, project, selections and budget management system.
• Lean-Agile change agent teaching and coaching Scaled Agile Framework’s (SAFe) Lean-Agile mindset, values, principles, and practices with SAFe certifications in Leading SAFe (SA), Product Owner/Product Manager (POPM), Scrum Master (SSM), Advanced Scrum Master (SASM) as well as Certified Scrum Product Owner (CSPO).

Confidential, Mt. Laurel, NJ

Lead Senior Product Manager and Product Owner

Responsibilities:

• Led post-acquisition portfolio rationalization task force identifying strategic components, products and roadmap.
• Quickly navigated post-merger organizations and product sets and identified and handed off to sales, multiple opportunities where Confidential customers could benefit from Confidential portfolio.

Confidential, Mt. Laurel, NJ

Lead Senior Product Manager

Responsibilities:

• Developed product training for each release cycle and delivered to pre-sales, sales, professional services and support organizations.
• Created and delivered new employee on-boarding training to educate new staff on the product portfolio and functionality as well as on the Customer Care, Billing, Rating and Charging industry and market.
• Spearheaded cross functional team that assessed and introduced an open integration approach to Online Charging solution from 3rd party systems driving over $25M in sales. Developed business case to support recommendations with management and secured $1.2M investment.
• Consulted with software architects, engineering and business analysts to define and write market requirements document and technical requirements and use cases for open integration approach.
• Led mobilization of Confidential ’s first SaaS offering enabling service providers the unique ability to enable their customers to link a social media profile with their operator profile for easier interactions with the operator and for better targeting of offers to customers by the operator.
• As Product Management lead for solution control board, defined customer solution proposals for new opportunities with Solution Architecture team and gave final approval for each before submittal for customer deals.
• Drove phased portfolio move to 100% Linux (RHEL) and 100% virtualization (VMware, Oracle VM) contributing to cost reductions of 30 - 50+% in each of 3 phases and enabling a significant customer requirement to purchase software only so that customer could independently acquire platform hardware.
• Significantly reduced R&D costs and overhead by initiating and championing move of Confidential ONE from three code lines to a single base.
• Improved release kick-off times by 4 to 6 weeks by streamlining new product release Concept Phase process.
• Initiated and guided certification with industry standard TM Forum’s Frameworx Solution significantly enhancing customer RFP compliance.
• Assumed Product Management Director’s role for Confidential Policy solution, mentoring the Product Owner through a major scope refactor while delivering new release on-time through Agile (Scrum) methodologies.
• Panel Speaker - Integrated Policy & Charging, Policy Control Conference, Berlin 2015.
• Initiated task force to enhance the usability, supportability, deployability, maintainability of the Confidential ONE portfolio. Led a cross functional team of professional services, technical support, engineering and sales solution consultants. Team identified and implemented a series of features which significantly enhanced the customer experience.
• As SME, led on-site product discussions with customers in support of sales and solutions teams, establishing connections with customer leads and serving as trusted advisor for future Confidential product and industry knowledge requests.
• Led R&D and Configuration Management teams through analysis of portfolio’s 2M+ lines of code to establish compliance for export control and open source licensing, preparing results for Legal team’s use and presenting results to Management.
• Evaluated 3GPP standards (TS 32.219) for charging and policy integration and wrote user stories that provided industry leading, unique capabilities which contributed to incremental sales of over $2M.

Senior Product Manager

Confidential

Responsibilities:

• Initiated cross business unit effort to introduce policy management (PCRF/PCEF) into Confidential ONE portfolio. Collaborated with business analysts, architects and software developers to refine policy and charging market needs into actionable product requirements, making key scoping decisions as part of release planning in order to maintain budget. Resulted in unique, market leading solution and incremental revenue of $600K.
• Developed Outbound Marketing product market requirements, use cases, capabilities, and feature priorities driving integration of a 3rd party product (Infor) into the portfolio.
• Led customer requirement gathering and education workshops in support of professional services deployment teams.

Product Manager

Confidential

Responsibilities:

• Established strategy for, negotiated, established and managed 3 rd party partnership for video/broadband service activation enabling over $1M in revenue and a $6M deal.
• Launched Kenan FX next generation Order Management solution enabling over 40 customer wins in 5 years and over $5M in revenue.
• Negotiated and managed partnership for mobile service activation for Confidential ONE portfolio securing 20% cost reduction and generating over $2M in revenue.

Confidential, Somerset, NJ

Business Analyst

Responsibilities:

• Introduced enterprise application integration (EAI) platform to portfolio which led to over 20 customers and $2M+ in revenue.
• Established and maintained 3 rd party partnerships, agreements, pricing for multiple embedded third-party products.