SUMMARY

• I am a senior level project manager and scrum master who is highly adaptive and a self - starter. I bring calmness and clarity to chaotic situations, while also generating and maintaining team spirit. My keen communication skills allow me to tailor the delivery of key project information based on the audience.
• I love to repair and care for troubled projects/clients to meet and surpass organizational goals, while also fostering environments where groups with diverse/competing interests can work together for the common good of the project and organization.
• I have sound experience in software development project management, implementation project management, and customer account management.
• I am experienced in working with both internal and external customers, ensuring software/hardware deliverables are implemented properly and often serving as the User Client Testing manager for large integrated Operational System Support releases, and leading post-deployment customer validation efforts.

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager

Responsibilities:

• Manage large, technologically-diverse, projects involving software products, data infrastructure, best practices and tools to support IT and enterprise-wide initiatives via Scrum framework and waterfall methodology.
• Oversee matrixed teams from all parts of the organization and lead the team(s) to ensure accurate project progression, scheduling, budget, quality and reporting.
• Work with other program and project leaders to develop and manage interdependencies.
• Develop and manage change against scope, budgets and schedules.
• Provide status reporting, communications planning and management.
• Foster a positive working relationship between IT and business units by creating a collaborative environment built on trust and respectful interactions.
• Incorporate risk mitigation strategy and contingency planning.
• Understand and apply project management standards and best practices
• Ability to prioritize and manage work to critical project timelines in a fast-paced environment.

Confidential

IT Project Manager

Responsibilities:

• Served as Scrum Master for the planning, development and testing effort associated with KPI benchmarking software solutions.
• Provided guidance to product owners and development team to ensure application of sound principles associated with effective story creation, Product Backlog management, and sizing.
• Facilitated Sprint Planning, Daily Scrums, Sprint Reviews and Sprint Retrospectives; also facilitate Story Grooming initiatives.
• Owner of the Release Management lifecycle which includes planning, coordinating and delivering software solutions through Build, Test, Release, and Deployment; this includes the creation and management of associated documentation.
• Coordinated internal work resources and external vendor work resources to work as one to effectively deliver project deliverables while cultivating and maintaining team spirit.
• Skilled at tracking project budget and associated variance by role and associated rate.
• Responsible for creating and managing detailed project plans.
• Responsible for tracking deliverables against statement of work documents and working with the vendor to ensure acceptance criteria for the statement of work deliverables is met.

Confidential

Senior Project Manager

Responsibilities:

• Drove the execution of projects and manage all project related requests with the client.
• Managed and deliver quality projects on budget, on time, and on schedule.
• Owned responsibility for project scope, risks, schedule, budget, quality, and communication.
• Created and manage project plans, status reports, risk assessment plans, change orders, resource needs etc.
• Led multi-disciplinary project teams through all phases of the project life-cycle providing coaching, motivation and inspiration.
• Anticipated risks and obstacles and address them with the team in a proactive manner.
• Worked closely with the Account Manager, communicate with clients and teams on an ongoing basis and ensure changing resource and project requirements are met and understood.
• Accurately forecasted revenue, profitability, margins, bill rates and utilization.
• Effectively interacted with the client project manager.
• Leveraged project knowledge and client relationships to assist in revenue growth within the account.
• Facilitated communication between clients, 3rd party vendors and internal staff.
• Participated in client pitches and proposals by preparing of project budgets and related materials.
• Participated in internal PMO programs including project retrospectives and internal process initiatives.

Confidential

Project Manager

Responsibilities:

• Managed multiple, simultaneous projects via Waterfall and Agile framework to implement Healthcare data analysis solutions for patient information (Entity Match & Resolution and Duplicate Prevention products), and lending solutions.
• Delivered healthcare solutions and lending solutions to customers and providing strategic leadership to customers.
• Provided customer relationship management functions including but not limited to serving as the central point of communication and coordination for all day-to-day interaction, setting and managing client expectations, and communication of change management initiatives.
• Created engagement specific statements of work.
• Executed project work plans and revised as appropriate to meet changing needs and requirements.
• Produced and maintained staff resource forecasts.
• Managed day-to-day operational aspects of project and scope.
• Reviewed deliverables prepared by the team before delivering them to the customer.
• Evaluated, report, and mitigate risk associated with the engagement.
• Escalated and resolve issues in a timely fashion.
• Monitored and report budget forecast variances and identify the cause(s).
• Produced and distributed both internal and external weekly status reports.

Confidential

Senior Project Manager

Responsibilities:

• Managed multiple, simultaneous projects via Waterfall and Agile framework to implement highly-complex solutions for Fortune 500 and Fortune 100 companies (voice recording, monitoring, and work force optimization product).
• Led the design and implementation of solutions at customer site via cross-functional team support.
• Responsible for providing overall project management leadership including acting as the liaison between the client and NICE, identifying the critical path for client objectives, managing implementations, ensuring overall project success and delivering business value that meets customer expectations.
• Managed customer expectations on project scope, deliveries, and timelines.
• Developed thorough understanding of project workflow, critical path and timelines.
• Managed project implementation including design, specifications, testing, training, deployment and post deployment.
• Managed partners on site that are either leading the customer projects or supporting the projects.
• Documented scope of all projects and assures client review and approval.
• Built efficient team approach and facilitates effective communications both internally, with the client personnel, and with partners.
• Developed understanding of the customer’s business, industry, customer experience, customer interaction processes & techniques and embeds these into the deliverables.
• Developed task orders (contract amendments), project planning documents, and collaborates with the customer and stakeholders for project plan approvals.
• Tracked progress and variances, and mitigates risk and issues throughout the lifecycle of the customer.

Confidential

Senior Project Manager

Responsibilities:

• Managed multiple simultaneous projects via Waterfall and Agile framework to provide marketing solutions for Fortune 500 and Fortune 100 companies (data collection and analysis product).
• Managed and led both network infrastructure and software projects as assigned by the PMO Director - This included managing the projects on a day-to-day basis, tracking milestones and deliverables, providing risk assessment and quality control and reporting on status
• Participated proactively in establishing and developing the project management office, working always toward continuous improvement
• Managed project budgets, billing, and provided status updates following the PMO process.
• Cultivated strong collaborative working relationships and contacts within work group, across other company functions and with key external client organizations
• Interacted with Executive Management on a routine basis, communicating needs, ideas, and associated next steps
• Managed network infrastructure deployments via detailed deployment plans; led collaborative work breakdown structure working sessions to develop these project plans

Confidential

Senior Project Manager

Responsibilities:

• Managed multiple simultaneous projects via Waterfall and Agile framework to deliver internal solutions and external customer-facing solutions.
• Worked with Product Owner on a routine basis to confirm the ordering of items on the Product Backlog, record changes to the Product Backlog ordering, and confirm understanding of missions/goals associated with the Product Backlog items. This involved hosting meetings with the Product Owner and the Product Owner committee.
• Facilitated Sprint Planning Sessions, making sure the Product Owner was available for Product Backlog confirmation/clarification.
• Ensured the Development Team clearly communicated increment deliverables, associated Sprint Goals, and a plan to deliver the increments.
• Facilitated Daily Scrums while making note of any roadblocks and assisted in removing roadblocks; also assisted in making sure the Development team stayed within the time limit of the Daily Scrum, and that only the allowed people participated in the Daily Scrum.
• Facilitated Sprint Reviews while tracking resulting Product Backlog updates, tracking next steps, and ensuring the Sprint Review stayed within the time limit; also facilitated subsequent Sprint Retrospective events.
• Updated Burndown Charts to track progress in Sprints.
• Worked with Supplier Management to secure professional services for projects via the RFP process.
• Worked with Supplier Management to review vendor solutions for major projects and managed the associated Non-disclosure Agreement, Request for Information, vendor demo activities, Request for Proposal, and contract process.
• Led the information gathering for all project requirements. This effort included working with the Business Systems Analysts and the Enterprise Architects to determine solution integration feasibility and determine the associated LOE. Also served as dotted line manager for the Business Systems Analysts.
• Worked with Business Project Manager and Business Project Customer to confirm deliverables for the projects. Also worked with the Operational Data Store team for data warehouse initiatives and front-end applications.
• Monitored Quality Assurance test planning, test execution, and associated problem resolution.
• Ensured all required project management related documents were created, reviewed, and archived for future project audits (charters, project plans, project schedules, etc.)
• Served as the primary point of contact for all e-commerce intakes and worked with the e-commerce Product Manager to provide any additional details.
• Lead cross-functional team meetings
• Gathered, reported, and tracked LOE, along with managing associated budget actuals and forecasts.
• Tracked against timelines and reporting status, both written and verbal, at the team level and the executive level.

Confidential

Senior Project Manager

Responsibilities:

• Managed multiple, simultaneous projects via Waterfall and Agile framework to provide interactive marketing services for Fortune 500 and Fortune 100 companies.
• Responsible for organizing internal, client, and partner resources to successfully manage schedules and monitor projects from the inception through delivery. Provided support for these clients post-delivery. Used Web-based project management tools, as well as traditional project management tools (e.g. Microsoft Project).
• Gathered and organized project requirements details.
• Developed project timelines and coordinated internal resources to meet deadlines.
• Acted as a client and partner liaison and helped manage the fulfillment of external resource commitments. This included deadlines for copy generation, content collection, and managed scope creep.
• Scheduled, prepared and led project planning and kick-off meetings.
• Provided weekly task assignments to the teams that he managed.
• Scheduled and led weekly delivery team status meetings.
• Created, updated and sent out weekly client status reports.
• Led status calls with clients.
• Provided input to the projects' scope that included: deliverables, assumptions, costs, and the timeline for the statement of work.
• Identified scope changes and reviewed these changes with the Account Lead (s).
• Enabled projects to be completed in a quick and cost-effective way, without sacrificing quality.
• Attended meetings with executive managers to discuss various project needs and the projects' progress.