SUMMARY

• Business Analyst tasks included Requirements Analysis and Requirement Writing, Business Requirements Document (BRD), Functional Requirements Document, Writing Use Cases, Traceability Matrix, User Guides, Release Guides. Writing validation rules and Requirements Plans. QA Review, Edit, Defect management and resolution.
• Documented Business Process Rules after interacting with the Business Owners, Industry Regulators, SME's and Stakeholders; defined the Goal, Scope, Deliverables, Timelines, Deadlines and Significance of various features.
• Acted as the single point of contact for the development team (with Functional and Non - Functional Requirements) and business users, functioning as a liaison between the business and the technical teams.
• Worked on GDPR and CCPA to implement and comply with regulations, and provide for consumer rights including right of access, data portability, and deletion.
• Experience developing visual presentations for senior leadership on Data flow across all application within the organization.
• Liaison between Product Owner and Team - Translate business requirements to technical and vice versa
• Expert at interacting with stakeholders, Subject Matter Experts (SMEs) and end-users to understand, analyze, and validate requirements using Joint Application Design (JAD), Joint Application Review (JAR).
• Extensive experience in Agile & Scrum when working on multiple Agile Teams and by closely working with Enterprise Product owner to come up with Prioritized backlog
• Managed cross-functional teams consisting of analysts, developers, leads and functional managers in matrix environment to engineer and deliver technology solutions for the support and enhancement of Various Systems including various web and mobile applications along with integration components.
• Managed large development project with multiple applications for monthly releases. Focused on integration efforts coordinating multiple functional applications into a common web application framework utilizing different web focused technologies including Tomcat, .NET, WebSphere, GWT, Web services (SOAP, REST, WSDL), HTML, CSS, JavaScript, and Spring
• Led the initiation and requirements process for developing mobile app from a handheld device in all phases of the projects.
• Designed the project and SDLC process, designed the milestone tracker, update into the status meetings, worked closely with QA teams in project execution
• Produced Project Initiation Document: Define stakeholder objectives/benefits, define project scope and agree high level deliverables, Define Project success criteria.
• Facilitated Sprint ceremonies such as Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective for each sprint as Scrum Master
• Developed test plans with QA team and helped to develop test cases for system testing, integration testing and performance testing.
• Assisted testing teams with User Acceptance Testing (UAT) maintaining Quality Procedures; also assisted QA Analysts in Black box testing, Integration testing, Performance and Load testing, Functional, Regression testing
• Effectively communicated User Acceptance Test (UAT) results between users and development team and work with deployment teams in assisting with Change request document and deployment plans for Production releases.
• Developed mapping documents for migration of the PDE - Inspection device with customers, services data and configuration data from the legacy systems to an iPhone application.

TECHNICAL SKILLS

Visual Modeling Tools: Rational Rose | Requisite Pro | Microsoft Visio

Software: Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) | Microsoft Project

Wire Frame Tools: Microsoft Visio | Azure | Microsoft Paint | SnagIt

Languages: SQL | XML | UML | Quality Center| V Look up| Metadata| Filters | Formulas

Operating System: Windows XP

Test Management Tool: HP ALM 9.2/10/11.5 | Microsoft Test Manager | Bugzilla | Quick Test Pro | Test Director| Sauce lab | JIRA tool

PROFESSIONAL EXPERIENCE

Confidential, CHICAGO,IL

Data Analyst/Scrum Master/Project Manager

Responsibilities:

• Act as a liaison between application business owners, IT team and lineage development team
• Working closely with Subject Matter experts to understand on applications that process and store personal HSD and understand the flow of data between Confidential and 3rd party
• Conducting analysis in different business areas, application wide analysis and proposal of solutions.
• Responsible for performing feasibility analysis, define the scope of the project, recommends alternative solutions, project strategy, and deliverable prioritization.
• Responsible to manage with different business groups LOBs request for data- coordinate and scheduling meetings, taking meeting minutes and leads it.
• Create weekly report on Project status and progress follow up from the in-take request from different teams
• Monitoring the status of application from Service Now on PII and collected some metadata information in Data Governance.
• Worked heavily on tools such as “One Trust” for data mapping and data inventory and help team to identify the gaps and track the recommendations, evidence and approvals on remediating risk.
• Prepared presentation and lead meetings to talk the next steps such as tie the record retention policy where the data is housed.
• Provide overview of data mapping of all completed apps and initiate the discussion for next steps including minimization opportunities and Book of Record system retention timelines.
• Facilitate workshops such as JAD, and RAD sessions and worked as a Project Manager for the teams.
• Worked on daily tracking of project progress, project performance, specifically to analyze the successful completion of short- and long-term goals
• Well-maintained budgetary objectives and make adjustments to project constraints based on financial analysis
• Develop comprehensive project plans and status updates to be shared with leaders as well as other staff members

Environment: MS Office (PowerPoint), MS Visio, MS Excel 2003, IBM Info sphereOne Trust and Epic tool for Project Management.

Confidential, IL

Business Analyst /Scrum Master/ Release Manager

Responsibilities:

• Serving as a liaison between the Product Owner, the scrum team, and other stakeholders. Help the team to reach peak productivity, coach and mentor resources, resolves impediments that block a team and help track their progress.
• Prepared documentation on Performance testing with use case scenarios.
• Written BRD’s, FRD’S, FSD and Project Definition document (PDD) to enable the common and shared understanding between project manager, project team, project sponsor, and stakeholders of the project.
• Closely worked with Technology Operation Risk Manager for writing the Written Risk Analysis document.
• Experience in planning and executing systems with Integration testing and user acceptance testing.
• Strong understanding of use case analysis and design.
• Highly skilled in writing technical use cases and business use case writing experience.
• Strong understanding of UML (business writing/documentation written in UML).
• Worked as Mastery of Agile Scrum roles SCRUM MASTER, artifacts, and ceremonies and able to communicate and teach processes effectively to teams
• Prepared questionnaires and conducted application users’ interview; as well as assessed consumer surveys to develop technical inputs in business meetings.
• Conducted project kickoff meetings with team members to explain roles / responsibilities, relationships with other groups, deliverable, timelines, assignments and status reporting.
• Created activity diagrams and sequence diagrams to analyze the requirements and recommend solution.
• Prepare presentation slides of MS Project, which extensively used in different JAD sessions and to track progress.

Environment: MS Office (PowerPoint), MS Visio, MS Excel 2003, Rational Tools, SQL, Rational Requisite Pro, Clear case, Clear Quest, and UML

Confidential, STAMFORD, CT

Responsibilities:

• As a scrum master, established team level cadence and driven team level ceremonies (e.g. sprint planning, team retrospectives, backlog grooming, etc.) in alignment with Program level cadences established.
• Work closely with the sponsor, Product Owner and project/program management to review status, resolve problems and drive results.
• Designed and developed Use Case Diagrams, Activity Diagrams, and Sequence Diagrams, Class Diagrams and Webpage Mock-Ups using In Visio and Balsamic tools.
• Functioned as a liaison among system users, client managers, and Software Development Team for collection of requirements and documentation of workflows and results of business analysis into the business requirement document (BRD) for FDA approved project
• Took part in daily JAD sessions with various subject matter experts to identify and resolve issues on various phases of the development life cycle.
• Performed gap analysis and assisted the Development Team to define the to-be process.
• Closely tracked project schedule and status utilizing Microsoft Project, as well as retrieve data for reporting purposes using SQL statements.
• Coordinated user acceptance testing (UAT) with business users and manually tested and executed test. Designed business workflow models and established new business processes based on agile software development methodology.
• Drove efforts in introducing new process improvements that enhanced productivity by 60%.
• Lessened project life cycle time from 12 months to 8 months through development of rapid deployment methodology.

Environment: MS Office (PowerPoint), MS Visio, MS Excel 2003, Rational Tools, SQL

Confidential, IL

Responsibilities:

• Facilitated project kickoff meetings with team members to discuss roles, responsibilities, and relationships with other groups, as well as deliverable, timelines, assignments, and status reporting.
• Planned activity diagrams and sequence diagrams to examine requirements and formulate solutions.
• Developed new opportunities by attending various meetings with business users and developers in support of business process improvement.
• Conceptualized business process models based on top-down, leveled technique involving all the activities of the business from the conceptual to procedural level.

Environment: Rational Rose, Rational Clear Case, Rational Clear Quest, MS Office Suite (PowerPoint, VISIO), MS Project, SQL, Mercury Test Director, Erwin.

Confidential

Responsibilities:

• Designing, customization, enhancing, workflow configuration, integrating and supporting Service Now suite of products such as Incident Management, Problem Management, Change, Asset &Service Request management systems.
• Maintained definitive knowledge of TV Operations terms of agreements, contracts and compliance.
• Spearheaded cross - functional projects between VIACOM Ad Sales department, IS&T groups, affiliate sales, and sales operations, created and reviewed specifications and RFPs, research vendors' applications, recommend enhancements, and coordinate with internal training group.

Confidential

Responsibilities:

• Partnered with clients to ensure timely delivery of innovative state-of-the-art solution for payers, providers, and partnering organizations and facilities.
• Built and maintained interaction with co-workers, management and customers; collaborated with various teams across the organization for requirements assessment; and oversaw projects across multiple departments.