Project Manager Resume

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

Built and maintained strong client relationships.
Managed the project management life cycle and drove product delivery of multiple, concurrent IT projects for the AT&T customer.
Hired contractors and oversaw multiple cross - functional teams.
Collaborated with V.P.s to create contract proposals and 2-10MM budgets.
Worked with sales V.P.s and corporate financial team to balance contract pricing with planned project expenses.
Built the Agile project team and ran scrums to meet tight deadlines
Mentored and directed BAs and taught Microsoft Excel, Visio, and Power Point to internal team and members of the AT&T client team.
Used Concur to oversee expenses, purchase requests, and vendor invoices.
Used JIRA and Clarity for project tracking and time reporting.
Used Microsoft Project to create and maintain Agile project plans.
Used value point prioritization to highlight key improvement opportunities and managed strategic initiatives to make those improvements.
Used SQL to query databases for customer ad hoc reports.

Confidential

Business Analyst/Scrum Master

Responsibilities:

Created project plans and drove the product delivery life cycle
Led scrum meetings, business demos, project planning sessions, and requirements gathering meetings.
Organized resource planning, story boards, tasks, backlogs, and burn down charts for the Agile process.
Used object-oriented analysis, design methodologies, and UML to create process flow diagrams and use cases in Visio.

Confidential

Business Analyst/PM

Responsibilities:

Global project manager for division-wide survey redesign. Designed and maintained complete life-cycle project plans, including commitments, risk management, and issue resolution. Achieved global survey consolidation.
Led the global quality management and process improvement project. Created project plans and controls, set requirements, and planned risk mitigation. Accomplished improvements in labor efficiencies and QOS.
Americas Quality Analyst. Reported all customer satisfaction data and led improvements across six product groups for North and South America.
Provided data and analysis of business problems and risks to determine root causes. Presented recommendations to global senior leadership.
Used MS SQL to build tables and perform rapid adhoc SQL reporting.