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SUMMARY

• Proven CSM & PMP Certified Project Manager with over 13 years of IT and Business project management experience in the Telecom industry, IT, Banking/Finance, and Customer Service industries. Subject Matter Expert (SME) in Data management projects (ETL, DB design and redesign, database scaling, dashboard and report generation, data migration, data mapping and version control), improving business processes and managing complex projects (Six Sigma, Theory of Constraints), and driving the tasks towards successful implementation within constraints.
• Project Management expert (CSM, PMP, 6 Sigma) RDBMS, NoSQL DB, Big Data ETL expert
• Agile and SDLC project management SW improvement/customization Operations Mgt.
• Process Improvement Expert BSc and MSc of Comp Sci./SW Eng. Team builder

TECHNICAL SKILLS

Technologies: C, Java, VB, Assembly, Shell Scripting, XML/XSLT, ASP, PhP, MS Office/Visio, MS Project

Methodologies: PMBOK, Agile, Scrum, Six Sigma, Theory of Constraints, business systems, Theory of Constraints (TOC)

PROFESSIONAL EXPERIENCE

Confidential, Alexandria, VA

Scrum Master/Project Manager

Responsibilities:

• Recommended and implemented a number of changes to project management tools used by management in order to increase visibility for key performance indicators (KPIs).
• Ensured that the project activities were defined, planned, executed, and delivered on time and within scope.
• Performed analysis against current and past performance metrics in order to identify performance drivers and bottlenecks in order to improve throughput and identify potential risks for current and future Sprints.

Confidential, Herndon, VA

Project/Program Manager

Responsibilities:

• Provided project management, systems and architecture design assistance to the manager in charge of creation of centralized database solutions.
• Led the development of a portfolio management dashboard that consolidated and presented key performance indicators and core performance metrics for weekly analysis. This dashboard acted as a catalyst for a number of high - impact data acquisition and transformation projects within my division.
• Performed a thorough analysis of the Swift Kanban software package utilized by project teams across the globe and identified conflicts, logical errors, data inconsistencies, and areas for improvement in the use of report data from Swift Kanban.
• Defined and managed process automation projects for complicated and fully or semi-manual processes performed by data intelligent experts in my division.
• Advocated for implementation of the Agile project management approach with my team and jump started the adoption of Agile practices loosely modelled on Scrum Alliance Certified Scrum Master (CSM) curriculum.
• Mapped out process swim lanes for process improvement projects for improving reliability, impact, or efficiency of business processes conducted by my department.

Confidential, Fairfax, VA

Software Project Manager

Responsibilities:

• Managed all aspects of planning releases including creation and maintenance of Project Plan, scope planning, creating WBS, guiding estimation, schedule creation, cost estimation and budget creation, identifying risks, planning for skills and knowledge for each release, and planning communications and stakeholder involvement.
• Planned and coordinated all stages of the SDLC life cycle for IT projects including design, engineering, risk management, QA, Software development and maintenance.
• Analyzed, planned, and monitored project activities for a number of high-transaction and complicated ETL projects. The project involved re-indexing and performance tuning for the source DBs, creation and maintenance of highly-modular transformation procedures, and high-frequency update to target databases.
• Led client calls and meetings to understand project requirements and scope. Performed user training and walk-through sessions for the efficient usage of software application.
• Was responsible for initiating, planning, executing, controlling, and closing complex application and system implementation projects using Agile project management methodology.
• Monitored project progress and timelines across various projects using Scrum metrics and tools and resolved scope and schedule conflicts.
• Identified requirements for infrastructure configuration or change management. Categorized resource requirements and assigned tasks to project members, reported progress, and ensured customer and management involvement throughout the software development process.
• Trained business customers and product end-users on system specifications and procedures.
• Managed and oversaw application version control, feature management, and upgrades.
• Performed management of database and reporting systems to support live and development environments.
• Managed timesheet & expense report entry through purchasing & Accounts payable, workflow & resource management, to billing & Accounts Receivable; and end-user training.

Confidential, Vienna, VA

Project Manager

Responsibilities:

• Managed a number of mission critical data projects for migration, database scaling, and transition from RDBMS to NoSQL data structures. Database technologies used were Oracle, Teradata, and Hadoop.
• Managed project meetings and performed initiation, definition, and completion of a number of database and data transformation projects. Created risk management and contingency plans for stories that were not meeting deadlines or acceptance criteria.
• Managed the project scoping, initiation, driving, delivery, and completion activities for my team’s projects in both Agile and Waterfall environments.
• Managed a number of projects for creating custom data processing, data entry applications, and reporting portals using SAS as the back-end database and Microsoft Excel and VBA as the front end GUI.
• Managed a number of projects with QA analysts, systems architects, and Hadoop specialists for introducing non-SQL data structures for data mining of existing data structures as well as migrating entire RDBMS data warehouses to HDFS structure with front-end technologies such as Hive and Pig used for data manipulation and extraction.
• Managed a critical and time-constrained platform upgrade project with more than 150 end users, 4 business groups and 5 mission-critical banking applications. This high-risk project was one of the few in my division to be completed before the deadline and with none of the disaster recovery plans implemented. This project was hailed as one of the best managed of its portfolio by senior technical and compliance officers.
• Spearheaded process improvements and worked in challenging environments to rollout successful IT solutions.
• Planned, coordinated and established operating methods and procedures to accomplish the project goals and directed the development and accomplishment of employee training relating to the project
• Managed the creation of a reporting dashboard for the email operations division of Confidential in order to monitor and control their email intake processes, spam reports, block threats, and operational budget.
• Effectively coordinated and integrated project objectives and recommendations by the product owner.
• Coordinated and collaborated with key internal and external stakeholders and kept senior managers advised of project plans and progress and to communicate findings and recommendations.

Confidential, Southfield, MI

Project Manager

Responsibilities:

• Managed a reverse-engineering IT project for an operations management system affecting 15 global contracts and programs. This high-risk project was finalized and delivered within scope and 25% ahead of the schedule.
• Led the initiative for consolidating data from 15 global support centers into a centralized relational database infrastructure. The data from this repository was made available to global leaders and tech teams and was used in new software development projects.
• Lead complex technical projects by getting buy-in and involvement from subject matter experts, by mediating between them and key stakeholders, while maintaining a strict control over project risk, scope and schedule management.
• Continually followed up with our global stakeholders from the operations, our clients, our vendors, and floor-level staff. My manager and I chaired our department’s weekly meetings with representatives from all Tech Team’s global operations joining in in-person and through the Citrix Webex teleconference tool.
• Performed root-cause analysis thoroughly to resolve complicated system problems and communicated about support issues with both technical and non-technical audiences. Proactively engaged in escalation of product issues/bugs to Development and QA teams and worked with development and support team to ensure product quality.

Confidential, Syracuse, NY

Reporting Business Analyst

Responsibilities:

• Successfully managed a large number of process improvement, software development, and infrastructure upgrade projects with stakeholders in the headquarters, the Indian division, and local US & Canadian offices.
• Created a number of payroll, attendance tracking, and performance reporting infrastructures using PeopleSoft and a proprietary ERP by Sutherland. The applications developed were used extensively by middle- and upper-management for monitoring floor performance and for by-weekly payroll adjustments and check issues, and employee attendance management.
• Managed the creation and implementation of the program’s reporting structure based on very complex parametrical databases in Access, and SQL Server with extensive VBA, SQL, and T-SQL programming utilizing the Waterfall SDLC methodology and Microsoft Project. The systems developed was used heavily by the central reporting division (deployed globally), and personnel and senior management as a key facilitator of decisions.