SUMMARY

• A seasoned technology expert with over 20 years of experience in the field. A change agent for Agile transformation teams training and coaching organizations in SAFe and adopting the principles to deliver value incrementally.
• Expertise lies in leadership and organizational development, change management and enterprise transformations.
• Recognized at these companies for leadership on successful transformations from waterfall to Agile.

TECHNICAL SKILLS

• Azure Dev Ops
• Automotive / Telematics
• Confluence
• Consumer Package Goods (CRIM)
• Contour / Topteam
• Government (DOD & Public Health)
• Jira
• Insurance
• MS Project
• Retail
• Rally
• Travel (Air, Car, Hotel)
• Version One
• Telecommunications

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Program Manager / Scrum Master

Responsibilities:

• Build and train new Agile teams for new initiatives.
• Manage multiple scrum teams for the Letter Digitization program.
• Set up projects in Azure Dev Ops.
• Facilitate Scrum of Scrum with scrum masters working on the project.
• Sit in on multiple ceremonies to make certain that expected outcomes are being delivered at the end of the sessions.
• Create Can and custom reports in Azure Dev Ops for the management team.
• Facilitate SAFe trainings to internal employees: POPM, Safe for Scrum Master, Safe for Teams and Dev Ops.

Confidential, Atlanta, GA

SAFe Technology Program Manager / Trainer / Coach

Responsibilities:

• Lead the change in transforming the enterprise from waterfall to Agile.
• Work with the executive leadership team to build the enterprise SAFe transformation model.
• Work with SAFe leaders to strategize and build the Agile Practice Office (APO).
• Train and coach the executive leadership team in various SAFe courses.
• Work with the Lean Portfolio Management team to create value streams for the Agile Release Trains.
• Facilitate SAFe training courses: SAFe for Teams, POMP, Scrum Master SAFe, RTE and Leading SAFe.
• Coach Agile Release Trains (ART) during PI Planning and throughout the PI.
• Manage all Scrum Masters in southeast region to ensure SAFe practices are being followed and value is being delivered.
• Coordinate changes with other SAFe leaders across the enterprise.
• Provide reports to the C - level executives; status, risks and progress.
• Work with SAFe leaders to identify non-SAFe courses that support the transformation.

Confidential, Atlanta, GA

Sr. IT Manager

Responsibilities:

• Manage multiple remote K2 development teams in an Agile environment.
• Define, develop and execute project plans, including scope definition, expectations, activities, cost estimates, and schedules.
• Manage contract and project budgets including risk and impact of changes to overall plans.
• Identify and minimize project risks or constraints that would impact project deliverables.
• Identify, communicate, and resolve cross-organizational areas of concern that may impede or impact internal projects/initiatives.
• Facilitate project team and client meetings for the resolution of project issues.
• Work closely with Procurement to clearly define and understand contracts.
• Identify opportunities for new business.

Confidential, Atlanta, GA

Program Manager Senior Advisor / SCRUM Master

Responsibilities:

• Build cloud security services to protect assets, improve compliance and reduce cost for organizations of all sizes and industries.
• Direct and oversee multiple remote Agile development teams to ensure staff members are meeting organization goals and requirements.
• Lead and coach staff members, communicate with executive management and the greater Confidential organization, assessing risks, driving quality and resolving roadblocks.
• Enforce all corporate software development lifecycle requirements: Agile methodology, escalate issues, concerns or blockers as appropriate for resolution and hold teams accountable for commitments.
• Provides recommendations to management regarding solutions to project risks, constraints and issues.
• Work with the IT planning and Quality Leadership, including Managers, Product Managers and Project Management Office to develop the roadmap for continuous evolution of IT practices.
• Set up project teams dashboards in Jira at the beginning of a release to allow Scrum Masters to capture and manage sprint metrics throughout the release.
• Create executive reports based on project input from staff members.
• Facilitate release planning, daily scrum and one on one meeting with staff members.
• Work with Release Management team to help plan major deployments and patch releases.
• Align department project priorities with the corporate Strategic Plan.

Confidential, Atlanta, GA

SCRUM Master / Product Owner Analyst (Consultant)

Responsibilities:

• Participated in the development of SWAGG (mobile application) from inception to launch using the agile methodology.
• SWAGG, allows customers to buy virtual gift cards, import cards, get balances and present gift and loyalty cards via the phone and Redeem offers.
• Work with Sales & Marketing to understand the vision of SWAGG and gather business requirements.
• Work with R&D to research new innovative products to ensure SWAGG is on the competitive edge and meeting the needs of the customer.
• Areas of focus: Account Access (merchant loyalty and gift card programs), Reporting, Customer Operations and Business Operations.
• Manage daily SCRUM; remove blockers, report updates, changes, showstoppers and risks to upper management.
• Facilitate and manage deployments for iPhone, Android and Web releases.
• Facilitate requirement sessions by gathering and analyzing requirements to be worked in a sprint/iteration.
• Support iPhone, Android, Optimize Mobile Web (OMW) and PCWeb development by creating stories, answering developer’s questions, reviewing code and testing functions as needed. (VersionOne, requirements repository).
• Create diagrams and workflows of end to end processes using Visio and PowerPoint.
• Manage offshore development team: Built robots for each merchant to scrape customer’s balances on loyalty and gift card accounts.

Confidential, Atlanta, GA

Ecommerce Business Analyst (Consultant)

Responsibilities:

• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing, and rollout of new & modified feature functionality deployed on the E-commerce (Websphere) website applications.
• Conduct project discovery through the interviewing of key stakeholders to flush out business rules, operational specifications and interface specification solutions to resolve identified business issues and/or strategic initiatives.
• Prepare graphical depictions of use cases (activity diagrams, system context diagrams, sequence diagrams, use case diagrams, wire frames, etc…)
• Perform detailed business and systems analysis, impact analysis and risk analysis on various processes within eCommerce.
• Worked with UI designers to create screen layouts with emphasis on user friendliness, clarity and consistency with applications and standards; assist with developing new standards.
• Created design specs for business logic, screens and feature functionality that are clear and complete; specs shall be used for development, testing and training.