SUMMARY

• Results - oriented Technology Leader with over 20 years of hands-on experience training high-performance teams and managing large scale technology implementations, integrations, and deployments, to enhance customer experience & organizational growth
• Excellent communication and interpersonal skills demonstrated through strong rapport building with clients and staff, alongside CEOs, SVPs, and C-level executives in multi-billion dollar companies
• Collaborative leader skilled in translating strategic vision into tactical plans to accomplish business objectives and manage change across both functional and technical teams
• Highly skilled in modernizing, creating, and simplifying technology solutions to align with business needs
• Exceedingly adept with agile methodology, with a SCRUM Master and ITIL certification

TECHNICAL SKILLS

Platforms: Microsoft Office (Excel, PowerPoint, Word, Project), LoadRunner, WebSphere, MQSeries, SalesForce, HP Quality Center, JIRA, AWS, DOMO

Languages: Java - JVM tuning, C++, SQL Server

Methodologies: RACI Matrix, SDLC, ITIL, Agile

PROFESSIONAL EXPERIENCE

Confidential, Englewood, CO

Senior Manager

Responsibilities:

• Provide project support to multiple areas of the business including Go-to-Market, Pre-Sales, and Sales
• Help asses viability of potential deals through on-site client meetings, use of internal resource headcount tools, and analysis of historical data
• Assess and recommend best product fit based on individual customer needs
• Assess services needed through use of internal ITIL-based Service Catalog
• Determine headcount location based on customer need criteria (on-shore, offshore, at location, etc.)
• Identify all non-labor needs including training, T&L, product licensing, etc.
• Contribute to generation of needed Service Design documentation for client presentation, including cost rollup
• Lead on-site meetings to define SLAs through RACI matrix definition
• Own the relationship and grow an AWS based BI tool (DOMO) in terms of company use and adoption

Confidential, San Diego, CA

Sr. Manager

Responsibilities:

• Reporting directly to the CTO, managed areas of operations, risk compliance, and change and release
• Participated on a team of 10 senior level engineers and additional flexible staff augmentation and consultants
• Responsible for IT daily operations including: incident tracking resolution and post incident analysis (PIA), metrics and reporting, change management, ERP (SAP) security, and SoX and PCI compliance
• Responded to, tracked, and followed up with all major incidents reported within the business on a daily basis
• Directed change management, meticulously creating and tracking all improvements within the organization's ERP and entire Web environment
• Oversaw all transport movements governed by the Solution Management tool
• Ensured all proposed changes to existing systems were in compliance with quality gate procedures, PCI and SOX
• Managed a team working with the internal auditor (Price Waterhouse Coopers) regularly, maintaining needed compliance per company standards

Sr. Manager

Confidential

Responsibilities:

• Led a team of senior level developers (ABAP), automation engineers, and quality assurance (QA) individuals responsible for the continued growth, stabilization and quality of a multi-million dollar SAP system
• Managed tactical day-to-day activities and defined go forward strategy for many areas, including system test automation using HP ALM, defect resolution, and system performance testing using HP Loadrunner
• Led the Architectural Review Board process which is part of the overall SDLC process to ensure new technologies or proposed changes to existing architecture fit into the defined roadmap for both SAP and the eCommerce WebSphere platforms

Sr. Manager

Confidential

Responsibilities:

• Drove implementation of feature-rich hdsupplysolutions.com website and eCommerce platforms built on Websphere Commerce, transacting $1B in sales and 4M orders per year, supporting 25K visitors per day and approaching 2K concurrent users
• Implemented customer-excellence features including customer and brand personalization, search engine optimization, shopper-specific product recommendations, and web analytics
• Grew eCommerce presence 15x in five years
• Created the Mobility and Cloud platforms vision and framework utilizing Appcelerator to develop industry “first-to-market” mobile App for smartphone ordering
• Leveraged SalesForce.Com to enhance the performance and competitiveness of the sales team
• Implemented Neolane’s cloud-based / web services marketing automation solution, driving improved efficiency and productivity around marketing campaigns and customer data analytics
• Performed key role in strategic planning of SAP implementation, including architectural roadmap of current Website/eCommerce platform (WebSphere and MQ Series) integration with SAP
• Oversaw sales growth from $155M in 2007 to $587M by the end of 2012, accounting for 34% of overall company sales; This brought over $730M to overall company value (EBITDA)
• Growth goals for the end of 2015 were $1.3B, accounting for 50% of overall company sales

Sr. Manager

Confidential

Responsibilities:

• Proved integral in stabilizing the current Oracle ERP system software and hardware by identifying and planning tasks needed to ensure service level agreements (SLAs) were met
• Performed IT Lead role in architecting, implementing, testing, and managing the successful implementation of a $5.3M Warehouse Management System (Catalyst), utilizing IBM WebSphere and MQ technologies; Resulted in net savings of 22% ($232K) in operating labor for the year
• Appointed IT Lead for due diligence on a $600M company acquisition that required high level interaction with other business leaders, as well as data and architectural viability analysis
• Interfaced with internal and external clients to ensure business needs were identified and met through the gathering of high and low level project requirements
• Responsible for executing and managing a $2.3M annual budget

Manager

Confidential

Responsibilities:

• Played key role in building, defining, and mentoring a Development Support group that succeeded in raising level agreements from 12% to 100% by December of 2005
• Effectively prioritized a large list of various sized projects with business stakeholders, and successfully led the team to execute and implement them
• Served vital role in designing enhancements to the WEB based version of the custom order entry application utilized by 22 distribution centers to conduct daily business
• Analyzed, implemented, and tested the Oracle Application Server hardware upgrades for the WEB based application, achieving an increase of 27% in SLA

Confidential, Fallbrook, CA

Director of Engineering

Responsibilities:

• Procured and ensured all projects ranging from $100K to $2M were completed on time and within budget
• Directed activities of all Project Managers and established and maintained strategic external client relationships
• Enhanced company infrastructure by creating and streamlining policies and procedures, resulting in an 11% increase in productivity
• Managed internal and external personnel and virtual environments to define, create, and ensure timely completion of client projects
• Supported all created software through client training, troubleshooting, correction of defects, and deployment
• Contributed to overall business plan development through collaboration with needed stakeholders including C-level, VPs and others
• Defined, created, and implemented processes and procedures needed to take the company from a Capability Maturity Model (SEI, CMM) level of 0 to 2, resulting in overall increase of 36% project efficiency
• Managed development of external client relationships and projects with EVP of Sales & Marketing and CEO
• Utilized team approach to ensure accurate project evaluation, and developed Statement of Work (SOW) and Work Breakdown Structure (WBS) information
• Managed all personnel activities including: hiring, payroll, and quarterly audits of subcontractor timecards
• Managed daily big picture operations including: forecasting, profit & loss statements, and strategic planning to meet short and long-term business goals

Sr. Project Manager

Responsibilities:

• Managed all project activities within the established client budget, gathering client requirements, producing project plans and technical documentation, and delegating responsibilities to team members
• Managed and supported several custom programming projects for a variety of industries including:
  • Design and operational specification creation for custom retail Point of Sale system written in .Net (C#, ASP.NET, Web Services) using SQL Server 2000 database; Used in 32 stores nationwide
  • Complex VB 6.0 based billing system using COM and COM+ for a major medical malpractice insurance firm
  • Hardware and firmware project involving disposable hand-held PDA devices
• Supervised several teams of personnel consisting of engineers, business analysts, and QA individuals, providing regular mentoring, coaching, training, performance evaluation and feedback for all team members
• Created and maintained all plans for projects varying in depth of complexity and functionality, with typical projects consisting of full life-cycle creation of Point of Sale (POS) systems, re-engineering of existing legacy systems, and new tool integrations
• Liaised between engineers and external clients to communicate and interpret client needs and requirements
• Created documentation needed for each project to provide clarity, direction and overall guidance, such as operational specifications, technical specifications, and so on
• Addressed and resolved any and all client issues and created and delivered client status updates
• Performed research on needed solutions to create comprehensive recommendation documentation for clients