SUMMARY

• Experienced Senior level Project Manager with over 20 years of IT Operations Strategy and Analysis, Operating Model Design/Organizational Design, SAP implementation, configuration, business planning and execution for business continuity including implementation, post implementation support, cutovers, role emphasizing configuration, testing, and project management methodologies (Agile, Six - Sigma, Waterfall).
• Provides expertise in the areas of project methodologies and operations including but not limited to project review, control, assessment, and portfolio management. Performed project feasibility As-Is/To-Be analysis for various projects, assigned personnel, managed project requirements, change-control activities, communicated and distributed project reports and status, as well as resolved issues and managed stakeholder expectations.
• Developed and managed project schedules status, resources, deliverables, issues, and timelines throughout the project with input from the application managers, business partners, and project teams.
• ITIL Processes experience including ITIL KPIs such as Change, Incident, Problem, and Release Management; System Development Life Cycle (SDLC); Quality Control (QC), performance measurement and analysis along with Configuration Management, Change Management, Content Management, CMMI Level 3, and Release Management processes in the areas of ITIL v3.

TECHNICAL SKILLS

• MS Project
• Dashboard Designer
• Waterfall Model
• Agile/Scrum
• ERP 6.0, ITIL v3
• Project Scheduling
• Requirements Analysis
• ROI Analysis
• Costing & Budgeting (CAPEX, OPEX)
• Secured Encryption
• Testing/QA/Rollout/Support
• MS Office, VISIO, Peoplesoft,
• Innotas, JIRA, SAP, AMDOCSServiceNow
• SharePoint 2010/365
• Plan View, Confluence. Clarity, Remedy
• Cloud Platforms (MS Azure, AWS)
• Windows, Linux, Unix, HP UX, SUN OS, Android, IBM z/OS
• Credit, Debit, EMV, Apple Pay, Samsung, Google, Smart Cards, Chip Cards, Discover, AMEX, etc.

PROFESSIONAL EXPERIENCE

Senior Infrastructure Project Manager

Confidential, Sandy Springs, GA

Responsibilities:

• Managed all aspects of information technology specifically with complex infrastructure environments.
• Implemented best agile practices: dynamic team collaboration, informative metrics, lean development, continuous improvement.
• Managed consultants, vendors, suppliers, globally matrixed team of project managers, project leads, developers, database administrators, architects, & test engineers
• Managed Data Centers, Wireless Networking, Telephony to include Servers, Storage, Network, SD WANs, LANS, Routers ( Cisco-Meraki), Switches, Access Points, Hosted Voice, VoIP, Cloud computing, Iaas, PaaS, (MS Azure, AWS).
• Managed Disaster Recovery (DR), provided subject matter and operations expertise in disaster recovery program design and implementation, as well as pre-disaster risk mitigation measures.
• Worked closely with Infrastructure Architects, and NT Engineering, IT Security, Application Development and other Operations teams on all projects which included, but not limited to O365 (SaaS), Active Directory & WIFI.
• Planned and managed project initiation, analysis, design, development, testing, implementation, and post-implementation functions, as well as security remediation, and buildout for endpoint security, pen testing, IDS/IPS, identity/access management, application protection, DLP, cloud, and networking security.
• Controlled and tracked project performance, time allocations, and quality by constantly evaluating project progress and conducting regular team status meetings. Prepared detailed project plans, project design documentation, and functional specifications.
• Proactively identified risks and issues on projects - leading teams to develop risk management and issues management plans.
• Kept management and key stakeholders well informed on a timely basis on project progress, status and/or concerns for each assignment. Developed project metrics and facilitated project scorecard development. Obtained project plan approval from the customer in order to formalize the project management approach.
• Improved business effectiveness by creating an agile platform that addresses changing business models and enhanced organizational flexibility.
• Directly managed all aspects of the project life cycle and works with Functional Leadership to oversee all SDLC Phases of a project.
• Managed a variety of different types of projects including but not limited to launching new products and services, small to medium-scale application development, systems integration, operational efficiency improvements, process reengineering, and infrastructure upgrades.
• Worked closely with Account Executives to foster the client’s opportunities to closure .

Infrastructure Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Managed schedules and budgets related to IT infrastructure site locations for circuit, Cisco-Meraki, AV & phones upgrades and moves.
• Managed the customers interface for all matters related to the circuit, Cisco-Meraki, O365 (SaaS), AD, WIFI, AV & phone installs, migrations and Cloud computing, Iaas, PaaS, (MS Azure, AWS).
• Managed the overall migration planning and deployment strategy for all 250 site location rollouts and closures to include data centers and legacy locations.
• Managed IT invoices and synergies for the SysOps team.
• Organized sprint story planning for SysOps team.
• Worked with vendors and technical team to develop project plans, detailing work break down structures and identified strategies for site location completions.
• Actively contributed to the continuous improvement of project framework and to the successful organizational transition to Agile.
• Generated weekly status reports and dashboards to senior management on the performance of the ongoing infrastructure projects.
• Managed process improvement initiatives assessing current and future state solutions contributing to improving the success of the project portfolio within SysOps.
• Liaised with 3rd party companies as needed.

Senior Infrastructure Project/Program Manager

Confidential, Alpharetta, GA

Responsibilities:

• Directed all phases of the software development management lifecycle, from inception through completion. Estimated project scope, budget, and timeline for customer portfolio managers with the Application Engineering and Quality Assurance teams.
• Lead SAP solution implementation at a detailed level
• Managed SAP projects utilizing the SAP project management tools
• Contributed solutions knowledge to Enterprise Architecture (EA) application and infrastructure roadmaps.
• Planned and managed project initiation, analysis, design, development, testing, implementation, and post-implementation functions, as well as security remediations, and buildout for endpoint security, pen testing, IDS/IPS, identity/access management, application protection, DLP, cloud, and networking security.
• Managed globally matrixed team of project managers, project leads, developers, database administrators, architects, & test engineers.
• Controlled and tracked project performance, time allocations, and quality by constantly evaluating project progress and conducting regular team status meetings. Prepared detailed project plans, project design documentation, and functional specifications.
• Proactively identified risks and issues on projects - leading teams to develop risk management and issues management plans.
• Managed and coordinated multiple related projects (over 50 projects) from initiation to closure involving global cross functional teams supporting multiple technology areas.
• Managed Data Centers, Wireless Networking, Telephony to include Servers, Storage, Network, O365, AD, WANs, LANS, Routers, Switches, Access Points, Hosted Voice, VoIP, Cloud computing, Iaas, PaaS, (MS Azure, AWS).
• Kept management and key stakeholders well informed on a timely basis on project progress, status and/or concerns for each assignment. Developed project metrics and facilitated project scorecard development. Obtained project plan approval from the customer in order to formalize the project management approach.
• Improved business effectiveness by creating an agile platform that addresses changing business models and enhanced organizational flexibility.
• Worked closely with Account Executives to foster the client’s opportunities to closure .
• Served as backup Scrum Master in heading sprint sessions. Created test scripts, reviewed test results, and developed implementation plans.
• Selected Accomplishments:

Senior Technical Program Manager

Confidential, Alpharetta, GA

Responsibilities:

• Communicated and reported project progress and milestones on a daily, weekly, and/or monthly basis.
• Worked with multiple teams to prioritize items for project deliverables (QA, Dev, SE, Sales & Manila)
• Developed and maintain Standard Operating Procedures (SOP’s) (Confluence)
• Developed and managed project plans, project documentation, project schedules, resource plans and status reports (PlanView)
• Identified, assessed, and mitigated risks for the projects.
• Generated and maintained reports for projects, key performance indicators (KPIs), and SOPs as required
• Documented and refined requirements for new features and bugs (JIRA, OnTime, AMDOCS)
• Worked closely with customers, internal / external stakeholders, liaise /managed third party contractors and suppliers as required to meet project delivery requirements
• Created and maintained Roadmap and Utilization Reports
• Face to Face engagement with the customer/users, along with Account Executive for client QBR’s.
• Selected Accomplishments:

Senior Agile Project Manager/Delivery Manager

Confidential, Sandy Springs, GA

Responsibilities:

• Projects where multi-tiered comprising several smaller projects that span multiple years; larger CAPEX budget & business impacts. Work utilizing standard project management methodologies, processes/procedures - projects have clear start/end dates; specific manpower resource allocations; budgets and are clearly identified as a ''project'' by the business. Accountable for and drives project status reporting and meetings as communication and management tools. Effectively uses communications to ensure project health, transparency to risk and to maintain a strong project team sense of respect and trust.
• Defined scope of Programs; Incorporated strategic factors into Program/Project Scope and recommendations. Influenced and managed the factors that create change and scope creep. Managed and help others to understand the implications of change including legitimate scope shift and impact. Set stakeholder and program team expectations and ensure that the deliverables where aligned with program business goals. Proactively anticipates and mitigates issues through validation.
• Coordinated the efforts of multiple teams, conducted daily and weekly project status meetings, and provided status reports to senior managers.
• Selected Accomplishments:
• Successfully upgraded Confidential -Mobile’s Cisco Network platform to support voice, video and call center and data convergence
• Developed a formal program change board that assesses and approves/denies all changes to scope, schedule, and quality.
• Established the program KPI measurements and quality control points and align reporting to track progress against the measurements.
• Delivered back-office projects on-time and on budget (100K - 2.5M).

Senior Project Manager

Confidential, Atlanta, GA

Responsibilities:

• $14 million global enterprise project which spans over a two-year period
• Utilized RapScan, BigFix and Liquidware to perform application discovery and deployment of Win 7 compliant applications on desktops, laptops and virtual desktops within all client businesses to validate client service requirements prior to mass rollout throughout the enterprise supporting 55K+ end users
• Delivered streamlined service for multiple LOBs; developed administration processes to reduce IT and back office finance costs; utilized Citrix for applications to reduce bandwidth usage
• Team consisted of Project Coordinator and Business Analyst
• SCCM - Collaborated with Microsoft team on Win7 Migration - hardware and software, Laptop refresh and/or replacements and deploying MS solutions:
• 3K+ sites, chaired deployment meetings; scheduled infrastructure adaptiva health checks, pushed SCCM content and patches; Resolved all issues within a 24-hour period
• Manage and maintain key relationships with the core SCCM and Windows 7 deployment team to ensure vendor SLA's were met; provided white glove approach with executives as required
• Created and documented project plan from different departments and teams to ensure overall status of Windows 7 rollout; employed patch management, software distribution, operating system deployment, reporting, and logging
• Selected Accomplishments:
• Migrated 30K end users successfully within a 6-month period
• Successfully completed the pilot for Mortgage Line of Business
• Handpicked to act as PM for System Center Configuration Management (SCCM)

Senior PMO Program Manager

Confidential, Washington, DC

Responsibilities:

• Developed new and updated processes and procedures based on lessons learned from the completion of the projects. (PMO)
• Organized and maintained a change management process to support the SAP Enterprise management platform/LMS management systems.
• Led the change in developing a sustainable and impactful management/leadership development program, and the development of the project plan for this ITIL v3 implementation. PMO
• Managed Data Centers, Wireless Networking, Telephony to include Servers, Storage, Network, WANs, LANS, Routers, Switches, Access Points, Hosted Voice, VoIP, Cloud computing, Iaas, PaaS, (MS Azure, AWS).
• Created and executed, monitored and reviewed all program economics, including program costs, operational budgets, staffing requirements, program resources, and program risk, ensuring that there are appropriate, and effective governance arrangements supported by comprehensive reporting.
• Executed the development of Cisco, Avaya network switch upgrades throughout several client’s platforms.
• Simultaneously led multiple projects supporting several full life-cycle projects and System Development Life Cycle (SDLC) projects of varying degree, size, and complexity, as well as creating project plans, task timeline using the Agile Methodology.
• Actively engaged in the definition & execution of process-oriented programs and addressed problems through risk management and contingency planning and presented solutions and/or options to executive management.
• Provided technical direction for the development, operating model design, and systems integration for client engagement from definition phase through implementation.