SUMMARY

• 11+ years of experience in the IT Industry in a variety of roles - Project Manager, Scrum Master, Operations Manager and Process Analyst, across Healthcare, Medical & Auto Insurance sectors.
• Passionate leader with wide experience working on onsite-offshore model and handling remote teams scattered across the globe with proven success in designing system and processes, business continuity and resource requirements, looking for opportunities in project management practices.

TECHNICAL SKILLS

PM Tools: JIRA, Confluence, MS Visio, MS Office

Methodologies & Framework: Waterfall, Agile (Scrum, Kanban), DMAIC (Six Sigma)

Databases: MS SQL (T-SQL)

OS: Windows XP, Vista

Visualization: Tableau, Power BI, MS Office

ETL: MSBI (SSIS)

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

IT Project Manager / Scrum Master

Responsibilities:

• Requirements gathering from various business stakeholders to cater to their consumption and data modelling needs
• Data Mapping from source systems to CDW environment
• Working with core IT team in identifying data needs and transfer to Data Lake and CDW Staging
• Identifying impediments and discussing with business stakeholders
• Presenting project status deck to the leadership team
• Creating user stories in Jira and running sprints for development
• Supporting the Product Owner, Business Analyst, and Development Team to deliver on the Product Backlog sprint

Confidential, Tempe, AZ

Scrum Master / Project Manager

Responsibilities:

• Supporting the Product Owner, Business Analyst, and Development Team to deliver on the Product Backlog sprint after sprint
• Guiding and coaching the team to ensure Scrum practices and principles are adhered to throughout the SDLC including solution requirements, design, development, testing, validation and deployment
• Facilitating all Scrum Ceremonies such as Daily Stand Up, Product Backlog Refinement, Story Grooming, Sprint Planning, Sprint Review and Sprint Retrospective
• Removing impediments or guiding the team to remove impediments by finding the right personnel and team on a continual basis
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on collaboration and problem solving
• Facilitating completing work without coercion, assigning or dictating tasks
• Facilitating discussion, decision making, and conflict resolution
• Assisting with internal and external communication, improving transparency, and providing metrics
• Supporting the Product Owner, especially with respect to refinement and integrity of the Product Backlog
• Help the team find a sustainable pace, work with the team on developing useful estimation techniques

Confidential, Phoenix, AZ

Scrum Master / Project Manager

Responsibilities:

• Drafted Project Vision, Project Objectives, Business Case and Anticipated Value of the project
• Coordinated with NCCP and The Phoenix Convention Center and formulated project plan and requirements
• Established key project deliverables and milestones. Prepared WBS, Project Assumptions and Constraints, Cost and Schedule Management Plan along with Risk Management Plan
• Prepared RACI, Project Closure Plan and appropriate sign-off for the project
• Spearhead and lead-by-example the roll-out of agile methodology for creation of website and database
• Active stakeholder and team management that undertook requirements gathering, development, documentation, testing and user acceptance
• Led agile ceremonies, including Sprints, Daily Scrum, Refinement Sessions, and Retrospectives

Confidential, Lincolnshire, IL

Scrum Master / Project Manager (Benefits Manager)

Responsibilities:

• Scrum Management responsibilities included:
• Spearhead and lead-by-example the roll-out of Agile Methodology for the process
• Active management of overseas and local teams that undertook requirements gathering, development, documentation, testing and user acceptance
• Management of all Agile Ceremonies, including Sprints, Stand-up calls, Refinement sessions, and Retrospectives, while retaining velocity to achieve business deadlines and objective Utilization of burndowns and other charts for reporting.
• Project Management responsibilities included:
• Tracking all aspects of work-effort including budgets, resources and deliverables - both proposed and actuals
• Routine meetings with senior management, stakeholders and other Project Managers
• Ensure streamlined communication and timely product delivery to end customer in a highly regulated environment
• Manage the Change Management process to ensure timely estimations, delivery and communication to all stakeholders
• Bi-weekly and monthly status reports and weekly meetings with business stakeholders
• Development of Standard Operating Procedures (SOP) and Organizational Change
• Evaluation of new tools as the organization transitioned to Agile Methodology
• Development of new SOPs to support new methodologies, Change Management and Issues Tracking
• Authored and contributed to the development of several SOPs

Project Manager / Operations Manager

Confidential

Responsibilities:

• Developed the Project Charter and defined in-scope and out of scope sub-processes within the process
• Determined critical business requirement and key business issues and proposed timelines based on DMAIC methodology
• Worked with stakeholders and centralized quality team to define ARMI based on critical parties of the project
• Drafted SIPOC and Top Down charting for the process to identify process flow and value stream of the process
• Established performance standards, performed segmentation analysis and cost/impact analysis
• Identified approaches to tackle root cause of the issues. Used data door and process door approach for each critical parameter
• Identified test results using Chi Square Test to find the significant and significant factors and performed 5 Why analysis
• Determined improvement plan, performed FMEA and Stability analysis and implemented a process control system
• Worked closely with US and India leadership team to identify project requirements, draft project plan, in-scope and out-of-scope activities within the process
• Forecasted number of participants and dependents document submission week by week based on the project timelines
• Document schedule management plan and cost management plan based on resource requirements
• Identified detailed resource requirements - Full time resources, Contractors, Instructors, Subject Matter Experts and logistics
• Participated in Talent Acquisition of 150+ full time executives and contractors
• Facilitated in training human resources. Build Standard Operating Procedures for the processing and the audit team
• Participated in daily leadership calls with both US and India counterparts
• Provided status reports on Turn Around Time, executive’s productivity and quality dashboards along with challenges, if any.