SUMMARY

• 14+ yrs of experience as SME / HCM CoE - Oracle Cloud Fusion - HCM / S2P2P, Oracle Retail, Microsoft Retail, Retail Application Training Lead
• Lead a team of 50+ members spread across GCC / MENA region
• Expertise in Information Technology Consulting, Business Analysis, Training Lead
• Worked primarily in HR, Retail, FMCG & Pharmaceutical domain
• Currently working as Oracle Cloud Fusion HCM - CoE team member
• Part of implementation team as training lead for Oracle Cloud Fusion (S2P2P) - RFQ / RFP / RFI / PO / GRN / Invoice / Transfer / Stock Count
• Oracle Cloud Fusion (HCM) Modules viz Goals & Performance / Fusion Learn / Compensation, Core HR and EBS Integration
• Extensive knowledge of Oracle Retail Application (V. 13) - modules, RMS, RPM, Transfer, Allocations and other Store Solution applications Modules SIM, ORPOS, BO, CO & MS-Retail(D365), Orion, Retailsoft
• Implemented eLearning Suite (Adobe Captivate 9.0 / Adobe Connect) as smart Learning solution used across the Confidential Group
• Carried out Business Process testing - prepared test cases covering end to end business process scenario in UAT
• Experience in documentation - SOP / BRD / User Manuals / Test Scripts
• Carried out System Process Audit Compliance and ROI post implementation program by meeting different Business Units and validating the data
• Extensive experience on Training End Users across GCC and other countries, during ERP Implementation (Oracle Cloud Fusion, Oracle Retail, MS-Retail, Orion & Retail soft)
• Team player with multitasking capabilities. Excellent interpersonal and human relations skills. Strong communication skills, both verbal and written, with an ability to express complex business concepts in technical terms

PROFESSIONAL EXPERIENCE

Confidential

IT Manager

Responsibilities:

• Carried out analysis on new functionality in HCM application which can best with organization process
• Involved in EBS to Cloud HCM fusion end to end application testing with quarterly patch releases
• Created different reports / letter - HCM application
• Implemented / suggested new functionalities in HCM application for improvising business process which creates transparency between employee and management
• Created & maintained upto date Training Material / eLearning Videos / End User Guide / SOP document across different application
• Created SME / Subject Champions in cluster format which has helped business user’s in critical times
• Created & Maintained training facility across GCC & MENA region
• Carried out EUT for different level of users viz Sr. Management / Operations Team / Core Application user
• Implementation team member in Malaysia - MS Retail & MS Dynamics 365
• Implemented eLearning Suite ( Adobe Captivate 8.0 / Adobe Connect ) as smart eLearning solution being used across the Group

Confidential

Support Lead

Responsibilities:

• Key member of Enterprise Consulting team working with software specialists and provide IT consultancy with a specialization in Business Process Management, ERP, Knowledge Management and software implementation of the Retail domains like Consumer Durables and Pharmacies
• Conducting system study, consult with users, managers, department heads to ascertain and define the scope of the work
• Coordinate internally with team members and liaise with client to allow effective implementation of Retailsoft ERP system by being SPOC
• Unit testing with test data and test specifications prepared by Client as well as prepared internally by the team
• Assign and prioritize customer critical issues to developers and deliver the fix to the customer as per their Service Level Agreement (SLA)
• Product Enhancement by sharing my views in the modification of Forms/Reports with client’s business perspective, which would give an addition of competitive advantage.
• Documentation of the user requirement and test cases
• Imparted end user training
• Collaborated with development, functional and product strategy team to understand certain feature of the product, also involved in Business Requirement Document (BRD) review for the upcoming releases
• Liaising with clients to keep track of ongoing issues and acquiring new requirement by documenting with complete details. Updating the clients with new releases in Forms/Reports in ERP system by forwarding the complete document details
• Managing different clients and responsible for giving operational/technical support to the users
• Pre-Sales activities like preparation of reports, presentations and product demonstrations

Confidential

System Coordinator

Responsibilities:

• Creating reports and managing the reports of salesman wise, product wise, stock details and updated stock status in all locations
• Created report for Replenishment/Re-order Level for stocking of items
• Created reports for generating data for daily sales, sales for particular period and customer/item wise detailed report
• Created triggers, procedures and functions for the validation of user input and security and redundancy of data
• Creating primary database objects (tables, views, indexes, synonyms)
• Created customer database and reports for the easy accessibility of the contacts
• Enrolling users and maintaining system security by monitoring user’s access to database
• Monitoring and optimizing the performance of the database
• Updating the system with master’s information
• Managing Hardware System of company and scheduling backup strategy in local computers and server as well
• Trained and supported users for their modules and maintained security of data by granting privileges to users