SUMMARY

• Performance - driven, IT leader with proven success in managing complex software development programs with budget in excess of $8M, while delivering customer requirements to spec and on time. Certified SAFe Scrum Master and certified product owner dedicated to drive execution across business and IT functions as well as develop strong teams and build lasting partnerships.
• Defined/Developed financial plans, master schedule for $9.5M transformational program, providing a technical solution streamlining account provisioning/de-provision for workers, contingent worker and professional services and vendors, increasing security and operational efficiencies.
• Developed master schedule for a $2.1M program, strategically creating quality deliverables, communication and delivery plan supporting business goals reduce excess and obsolescence, preventing gap out.
• Established staffing schedules for 15 contractors and 20 full time employees to successfully provide a solution that streamlined digital fulfillment products by 25% and grew revenue by 24% year-over-year.
• Experienced Agile Scrum Master, Certified Product Owner, Project Manager with strong communication skills, sizing/estimation, managing vender SOW and change order requests ensuring on time delivery
• $2.3M quarterly cost savings managing financial plans/forecast, project scope, identifying risk/issues, creating mitigation plans, managing on and offshore resources and project timelines for the Dell Digital Fulfillment programs

TECHNICAL SKILLS

• Microsoft Office Applications (Visio, Word, Excel, Outlook, and Project) Jira Administration, Sales Force, CRM
• Load Runner, TFS, Remedy, Sales Force, Workday, SharePoint (Administrator), Clarity, Confluence

PROFESSIONAL EXPERIENCE

Confidential, Boulder Colorado

Senior Agile IT Project Manager

Responsibilities:

• Provide consultative support for project delivery from infant stages through product delivery
• Agile coach: Developing thought leadership / innovative ideas, generating sound and creative ideas forming a new Status Quo for managing projects
• Managed budget, scope, schedule and risk for complex software project, throughout the project lifecycle
• Build strategic relationships, severing as a catalyst to drive forward initiative critical to delivering the business strategy
• Worked across all customer channels and key stakeholders to entire all project artifacts were accurately tracked and manage to ensure on time delivery
• Extensive knowledge and experience leading full development live cycle best practices with include requirements analysis, test plan creating and executing, continuous development and defect management
• Ability to effectively communicate an understanding of products and services to establish a roadmap, meeting communication needs required by business partners as well as look for opportunities for simplification and business process efficiency
• Create quality deliverables, establishing structure and content standards, holding self and team accountable to ensure the business/client expectation are met; closing tracking ensure standards are met
• Motivate others, exhibiting enthusiasm, positive professional attitude, integrity reliability and leadership
• Responsible for full cloud stack integration include development, management and delivery

Confidential, Denver, Colorado

Identity and Access Management Senior IT Project Manager

Responsibilities:

• Defined/Developed financials, master schedule for $9.5M transformational program, providing a technical solution streamlining account provisioning/de-provision for workers, contingent worker and professional services and vendors, increasing security and operational efficiencies.
• Directly responsible for onboarding vendors delivering technical solution aligned with strategic goals across the Identity Access Management platform
• Owned efficient and effective long-term planning and forecasting process that produces accurate, achievable plans and forecast that align with business strategy
• Delivery timely financial forecast impacting program deliverables and counsel business to effectively measure performance impact strategic goals
• Led teams responsible for working with other process and application owners to devise project timing and budgeting and acting as technical lead for integration and other Identity and Access Management-related projects, including managing non-direct resources and communicating with IAM’s customers
• Managed complex software deployment for Oracle Identity Manager and Oracle Access Manager, enhancing customer security across the company through effective integration with target applications and services
• Collaborated with program and project managers, customers and technical resources to determine project schedule, as well as provides strong leadership by adhering to standard departmental policies
• Communicated deep understanding of products and services to establish a roadmap that meets the needs communicated by business partners as well as look for opportunities for simplification and business process efficiency
• Interact with individuals across various business groups and supporting organizations to successfully complete technology projects and enhancements
• Represent the technical teams in various partner meetings and provide subject matter expertise
• Worked with internal and external teams to deliver according to plan and develop contingencies when the unexpected occurs
• Responsible for evaluating customer and company impact for project technical solution, architectural design, and communication plans

Confidential, Austin, Texas

Digital Fulfillment Senior Technical Program Manager

Responsibilities:

• Agile Coach supporting organization transition from Waterfall to Agile, leading more than 45 program managers across the organization to a hybrid methodology customized to meet Dell’s environment requirements through development and implementation of Scrum best practices, definition of executive communication plans for mitigating project impact during transition
• Displayed skills in resource planning, budget administration, and forecasting as part of complex operations programs for the digital organization
• Defined group and individual timelines for a $2.4M portfolio, which entailed evaluating possible bottlenecks across interlock and program teams
• Designed and implemented internal processes that affected multidisciplinary teams throughout the organization, enhanced program delivery time, and mitigated customer impact
• Developed master schedules for a $2.1M program, guaranteeing that end-of-life transactions were effectively planned to reduce excess and obsolescence and prevent gap out
• Established staffing schedules for 15 contractors and 20 full time employees to successfully provide a solution that streamlined digital fulfillment products by 25% and grew revenue by 24% year-over-year.
• Defined project milestones and requirements for a $2.7M portfolio throughout the program life cycle, while making sure all business requirements were transformed into technical requirements and monitored until closure
• Managed 35 distributed resources for IT Feature and Business teams in developing requirements and optimizing product portfolio and operational processes
• Led multidisciplinary teams, which included Repair Engineering, Technical Support, e-Support, Field Sales Services, and Parts, to find solutions
• Implemented a strategic communication plan to keep key stakeholders and management routinely updated on project progress, status, and concerns for each assignment

Confidential

Senior Portfolio Lead

Responsibilities:

• Develop master schedule for new data center supporting enterprise application and manufacturing process, enabling environmental stability, increasing up time and performance by 25% year over year.
• Directed executive leaders and team regarding weekly reviews, FY15 portfolio planning efforts, budget administration, and requirements management
• Responsible on-time and within budget project completion by identifying inflated Q3 portfolio costs and collaborating with Networking, Infrastructure Management, and Engineering teams to acquire accurate detailed project plans
• Directed fiscal year’s operation portfolio, cost tracking, as well as business and information technology requirements evaluation in accordance with organizational strategies

eSupport Senior Program/Product Manager

Confidential

Responsibilities:

• Development product/project release schedules for 3.5M program while providing $30M company savings, reducing CSAT 20% year over year, while onboarding vendor responsible for providing technical solution.
• Led the seamless deployment of the order management, customer care, and product support website
• Oversaw daily activities of all deployment resources; while complying with project deliverables’ due dates
• Demonstrated competency in determining change barriers impacting overall business processes
• Rendered technical support to information technology and business partners by generating, monitoring, and modifying program key performance indicators (KPIs)

eDell Project Manager | Vendor Integration Manager

Confidential

Responsibilities:

• Initiated the development of a hybrid Agile development process in accomplishing eDell’s site innovation project
• Effectively handled testing opportunities by leading the proof of concept production environment
• Assumed full responsibility in integrating environmental controls for eDell application transitions and acquisitions into Dell IT support processes and systems in accordance with Agile and Information Technology Infrastructure Library standards
• Coordinated deployment activities of the organization, including administration of global resources
• Conformed to vendor requirements for the integration of Dell’s social marketplace into Dell com