SUMMARY

• She is an accomplished, results - oriented certified Project Management Professional (PMP) with a demonstrated record of delivering enterprise technology solutions for various military and Federal Government agencies.
• She understands stakeholder management, utilizing her experience in training and strong capability to provide excellent communication and customer management. She has led diverse teams, managing multiple simultaneously, both internationally and domestically.
• She is skilled in navigating projects through SDLC phases for Agile and Waterfall methodologies, scheduling using Microsoft Project, risk management, and gap analysis.

PROFESSIONAL EXPERIENCE

Confidential

Senior Manager/Senior Project Manager

Responsibilities:

• Successfully implemented transformation of the US Census governance structure created to manage, track and resolve incidents occuring during the 2020 Census
• Oversaw developement of incident management plan, playbooks, cross functional communication, tools and templates adopted by US Census leadership
• Attended meetings with US Census leadership on client’s behalf to assess status and support field operations readiness for Census kick off
• Responsible for development of risk and issue management enterprise processes, and training of cross functional operations groups in all 50 states, including island territories
• Responsible for facilitating daily production meetings with Assistant Division Chiefs and Branch Chiefs to identify and escalate incidents to be reported out to executive leadership
• Partnered with Census Directorates to ensure cross functional communication and adherence to governance guidelines
• Responsible for ensuring Change Management Plan and process adherence to GAO requirements and responses to GAO inspections

Confidential

Senior Project Manager/Principal

Responsibilities:

• Responsible for drafting policy and procedures documentation for Office of Enterprise Planning
• Co-facilitated Enterprise Prioritization Working Group, a group established to define, model and manage the prioritization policies, processes and procedures of enterprise projects
• Responsible for recommending and implementing project management best practices
• Drafted presentations to leadership reporting the status of enterprise projects
• Assessed the feasibility, strategic alignment, dependencies and impact of enterprise projects to assist leadership in their decision making process and ranking of enterprise projects
• Partners with the Strategy, IT and EPMO departments to identify, monitor and track cross functional tasks and coordination points for enterprise projects and planning
• Mentors junior project managers

Senior Project Manager / Principal

Confidential

Responsibilities:

• Managed all phases of the BigFix 9.5 Server Upgrade Project, deployed to the devices of over 700 customers to ensure compliance with organizational and federal security requirements; used MS Project integreated master schedules to ensure project coordination, proper allocation of resources and resolution of task conflicts
• Trained staff on project management processes (initiation, planning, execution, monitoring and close out) and key knowledge areas including: stakeholder management, risk management, time management, scope management, requirements management, schedule management, and communications management using current projects as training examples and meeting facilitation best practices
• Advised leadership and staff on project management best practices applicable to departmental needs, resources, budget, and project types; ensured projects align with strategic goals and objectives of the department
• Increased contract by 300% within 12 month timeframe; managed contract changes and requirements; responsible for submitting invoices and quarterly reports on resource hours and performance
• Drafted and presented project management trends, tools and methodologies and works with leadership to implement change management strategies regarding the adoption of project management best practices
• Conducted project risk analysis to assess impact of potential issues and appropriate risk responses; defined project work breakdown structure to identify project tasks, task descriptions and associated processes required to complete projects
• Created and reviewed stakeholder surveys to assess current state prior to initiation of new projects; provided stakeholder survey analysis to identify common themes, key requirements and stakeholder pain points; ensures stakeholder management strategy is integrated into the project management plan
• Reported the status of assigned projects and evaluates staff performance; made recommendations for performance improvement or increases in responsibility of key staff
• Led business process improvement (BPI) projects across infrastructure, operations, maintenance and applications support teams to create departmental process library; trained deputy project managers to lead BPI projects
• Facilitated key departmental meetings utilizing meeting facilitation best practices and techniques to drive consensus and to gain buy in on key departmental goals and objectives
• Recommended departmental organization and management improvements
• Led remote and face to face meetings with departmental staff to assess and resolve project issues, risks, scheduling conflicts and to make key decision regarding project requirements, resources, communication and management
• Drafted project management plans and project documents using Adobe Acrobat Pro; maintained SharePoint site as central location for project communication and shared documentation; developed project management templates and checklist used across the department

Confidential, Washington, D.C.

Sr. Project Manager

Responsibilities:

• Project manager and liaison for DOJ Cybersecurity Services Staff (CSS) and Service Delivery Staff (SDS), ensuring project schedules and dependencies are being coordinated/completed by the SDS infrastructure teams to include Windows, Networks, Application Hosting, Security, Storage and End User Computing for 15 projects
• Responsible for reporting project status, risks, and recommendations to federal leadership
• Ensured proper resource allocation, tracking and management of risk log, and issues affecting project status
• Attended Change Control Board (CCB) meetings to monitor the status of change requests, to assess impact of changes, to determine requirements for change approval and to ensure compliance with agency policies and procedures
• Supported critical infrastructure projects requiring change requests for hardware and application hosting support for systems that provide alerts against unauthorized data access
• Primarily responsible for scheduling, coordination and management of customer migration to an upgraded Active Directory Federation Services(ADFS) enterprise wide solution which supports multi-tenancy enabling integration across components and services
• Responsible for overseeing decommission, deployment, upgrade/maintenance and re-implementation of infrastructure and operations projects

Confidential, Washington, D.C.

Sr. Project Manager

Responsibilities:

• Responsible for overseeing multi-year contracts, from initiation to project closeout, involving execution and full implementations of emergency response systems for military, state, and Federal Government contracts
• Utilized web-based tools (e.g., EMResource, WebEOC, EMTrack, and eICS) to optimize real-time communication in response to medical emergencies, mass casualty events, and public health incidents
• Responsible for completion of contract requirements, contract modifications, and change requests
• Ensured application of project management tools, such as project planning, requirements gathering, task execution, reporting, training, user acceptance testing, and maintenance activities
• Interacted with appropriate stakeholders and agencies to ensure that tools were deployed efficiently and effectively when preparing and responding to domestic or international events and incidents; worked cross-functionally to ensure that coordination points were identified, collaboration was maximized, and funding was available to provide appropriate resources
• Analyzed project resources to assess allocation resources and associated contractual budgets;
• Provided information to leadership to justify scope or budget increases or denials; coordinated project governance boards; generated ad-hoc reports, as required
• Developed justification materials used to fund resource deployment(s) to support unexpected emergencies (i.e., containment of Ebola Virus Disease); Worked with emergency management leadership to ensure the mitigation and prioritization of project issues and risks; prepared weekly and monthly reports for the status of multiple projects; presented project status to emergency management leadership team, as needed
• Responsible for ensuring that the project charter, schedules, and associated project plans were strategically aligned with organizational objectives for preparedness, goals, and objectives
• Developed processes and metrics to ensure project quality; shared PMI best practices and lessons learned in project management with assigned resources
• Used Microsoft Project to develop cost projections used for the execution of a multi-year contractual budget
• Responsible for managing the NetSuite tool used to communicate project status, track resources and time allocation, as well as project schedules

Confidential, Largo, MD

Project Manager

Responsibilities:

• Served a Project Manager for the Graduate School Redesign Initiative, a $1.5 million enterprise-level project designed to transform content-based programs into competency-based programs; also served as a Project Manager on pilot projects to roll out adaptive learning tools (e.g., COTS) across undergraduate and graduate programs, and was responsible for overseeing the ratification of vendor contracts and compliance in partnership with the legal office
• Led Steering Committee charged with governance of university policies, procedures, ensuring strategic alignment and adherence to the Graduate School Redesign Initiative’s goals and objectives
• Managed all phases of the project management lifecycle, including initiating, planning, executing, and monitoring activities, with a specific focus on scope management, requirements management, stakeholder management, risk management, communications management, organizational change management, resource management, quality management, and process improvement
• Created and managed the master schedule, which included cross-functional departments impacted by the transformation of the Graduate School’s programs; used the master schedule to: identify resource over and under allocation, track resources and associated costs, identify coordination points, monitor and report milestones, and to identify opportunities to fast-track or compress the schedule; generated scheduling reports for senior leadership
• Worked with functional managers to ensure that the project schedule was realistic and that tasks were completed on time
• Reported the status of projects to university leadership and provided recommendations on process improvement, organizational change management, and stakeholder management
• Responsible for creating the departmental Project Management Support Office to ensure consistency in managing projects, strategic alignment of projects, availability of project management tools, templates, and training for project managers
• Served as Assistant Professor to teach: 1) course competencies for project management (using PMI PMBOK best practices) 2) managing teams in organizations and 3) supervision courses to undergraduate level classes; served as Teaching Assistant to PhD’s who taught project management principles to graduate level classes
• Taught students to lead and manage teams by establishing goals, roles, and processes
• Taught students to manage resources and relationships and how to use effective interpersonal communication and team-building practices
• Developed strategies to teach course content, including instructional objectives, assignments, textbooks, weight of grades, and delivery methods

Confidential, Washington, D.C.

Program Manager

Responsibilities:

• Managed enterprise-level projects for the OPM Federal Investigative Services Contract; employed PMI standards and processes in managing 4 teams of up to 20 people, supporting the highly visible, $90 million OPM EPIC Transformation Project designed to improve the clearance process for Federal Government agencies by converting the legacy system to an automated web-based platform from initiation to project closeout
• Provided financial and budget-related data for presentation during congressional testimony and reporting
• Identified, mitigated, prioritized, and managed risks which drove resolutions for project issues, constraints and dependencies; prepared monthly reports for status of multiple projects
• Played a key role in building program buy-in and collaboration among project stakeholders; provided PMO support by training project managers on tools used to ensure consistency across the program
• Responsible for integration of the master schedule to assess the progress of the program
• Used risk registers and risk mitigation plans to monitor risk triggers and project issues
• Planned and scheduled deployment of releases and deliverables
• Identified acceptance criteria for deliverables; responsible for oversight of deliverables for quarterly governance board meeting, deep dive sessions, and OMB reporting
• Managed collaborative team documents, tasks, and team sites using Microsoft SharePoint
• Provided technical approach for proposal writing process; identified quality assurance process improvement opportunities to be applied across the project
• Provided Release Manager support, as needed, at matrix team meetings, and provided guidance to client staff on the Release Manager role and responsibilities throughout the SDLC
• Tracked team status to ensure identification of required coordination points between products/applications, risks, and issues requiring resolution

Confidential, Washington, DC

Project Manager/Sr. Requirements Analyst

Responsibilities:

• Served as Release Manager for OPM EPIC Transformation project supporting initiation, planning, executing, and monitoring activities, with a specific focus on scoping, requirements, user acceptance testing, and deployment of 22 releases
• Led business process re-engineering effort to document current “as-is” and “to be” security clearance processes
• Researched legacy system program documentation to identify and record current and new system requirements
• Identified process improvement opportunities relative to gathering user and system requirements, provided communication support, and developed Release Manager Standard Operating Procedure (SOP)
• Provided organizational culture guidance and leadership coaching to new leadership
• Organized and coordinated four complex releases that comprised cross-functional teams and a multitude of application and/or infrastructure changes
• Provided input to defining and establishing enterprise release processes and schedules; ensured that existing change management process requirements were met
• Served as the gatekeeper for phase exits, ensuring that requirements were met before moving to next phase of SDLC; provided ongoing written and verbal release status updates
• Worked with subject matter experts (SMEs) and key stakeholders to mitigate risks by adjusting releases and/or release management process requirements, providing risk management training, tracking risks via risk register, and drafting risk mitigation plans
• Owned and ensured optimal stakeholder communication; scheduled and facilitated release planning and status meetings to review changes to releases and/or resolve issues
• Planned and led production readiness meetings for all software releases; identified a plan for closing gaps, and led user requirements drafting and validation sessions

Confidential, Washington, DC

Requirements Analyst

Responsibilities:

• Managed development, implementation, documentation and testing of in-house database used to store congressional, legislative, and media related information on Medicare, Social Security and prescription drug issues
• Responsible for requirements gathering and documentation for roll-out of new software, developing training materials, on-line help materials and conducting remote and in-house training in national and state offices
• Coordinated with subject matter experts and users to ensure software usability and accurate documentation. Responsible for providing research and reports to leadership and cross functional management teams on status of software roll out
• Created, drafted and electronically distributed to leadership and staff in-house newsletter which provided timely, targeted information on opposition group activity related to elderly issues
• Created marketing, promotion and communication opportunities to highlight information technology (IT)