SUMMARY

• Concept - to-execution, results-driven, and performance-focused project manager, with comprehensive experience in overseeing diverse facility operations; encompassing core business process, staff training and development, and project and administrative management.
• Project Manager with strong critical thinking and decision-making skills having around 6+ years of experience in managing and coaching multiple cross functional and high performing teams in Application Development- Web, Analytics and DevOps for large enterprises.
• Armed with well-honed technical, communication, analytical, and problem-solving aptitudes. Equipped with proven capability to create and implement policies and procedures to drive efficient and productive operations.

AREAS OF EXPERTISE

• Strategic Master Planning and Scheduling
• Microsoft Office Suite Proficient
• Supply Chain Management
• Cross-functional Leadership and Collaboration
• Strong Interpersonal Skills
• Cost and Budget Procedures P&L

TECHNICAL SKILLS

Methodologies: Waterfall, Agile, Mini spec

Requirement Management: JIRA, HP ALM, Clear Quest, MS Project, Rational Rose, SharePoint 2013

Documentation: Visio, MS Office, UML, SharePoint

Databases: Oracle 11g, MS SQL SERVER, TOAD, T-SQL

Operating Systems: Windows, Linu

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

• Oversee the project teams for software development projects to ensure a successful delivery of internally developed
• Built key relationships with clients and partner vendors to ensure successful integration between systems and products.
• Drive team objectives and customer deliverables to completion and manages program budget
• Integrate feedback from multiple internal and external stakeholders to create and manage a plan to address harmonization, implementation and technical errors and improvements
• Partner with teams by reviewing tasks, coaching, and training.
• Provide clear and concise status reports on team execution to senior internal leadership and customer stakeholders.
• Manage issues and risks and escalate them appropriately with internal and external stakeholders
• Ensure that all customer contract requirements are met or exceeded, on time and within budget
• Administrate client contract including working with the customer to collect and document requirements, working with the internal team to estimate level of effort, and working with internal teams to establish pricing for new projects and contract
• Prepare detailed status reports and briefings on status of programs and projects.
• Collaborate with project leaders and finance leads to forecast, track, and analyze budgets and project-level performance (revenue, costs, margins).
• Identify and manage risks and opportunities, such as through SWOT analyses.
• Optimize project resources to gain efficiencies, especially as labor and staffing needs shift.
• Write multi-project status documentation reports and materials, ensuring quality control processes.
• Support cross-functional workstreams by developing an integrated master schedule that identifies timing and status for all contract deliverables.
• Maintained tactical control of project budgets and timeline to keep teams on-task and achieve schedule targets
• Managed and motivational project teams to promote collaborations and keep members on-task and productive
• Multiple Projects to automate instrument interface

Project Manager

Confidential, Charlestown, MA

Responsibilities:

• Promoted a high-level customer centric mindset, building confidence with our clients with prompt professional service, better education and listening to our client’s needs
• Help develop a portfolio of contracts' large-scale, integrated project management plans.
• Collaborate with project leaders finance leads, project owner’s to forecast, track, and analyze budgets and project-level performance (revenue, costs, margins and P&L).
• Gain and apply mastery of all contract details, overseeing the team's compliance with scope, schedule, and budget.
• Maintaining the Work Breakdown Structure and tracking progress to meet specific client requirements
• Coordinating with consultants and subcontractors providing supplemental support
• Determining the optimum mix of skills and modalities to meet client requirements
• Establishing project requirements specific templates and delivery standards
• Provide quality assurance for work products effectively leading a project team
• Develop client briefing documents, reports, and presentations
• Facilitate Joint Application Development (JAD) between Business, Development and stakeholders to determine and validate business requirements and improve the business process.
• Attended the Web-ex meetings with developers, and Business Analyst. Fully tested Shareholder,
• Collaborate with stakeholders to outline MMIS (provider, payer and pharmacy) processes.
• Map EDI 834 Benefit Enrolment and Employer Group File (EGF) EDI transfers.
• Created and maintained Gantt charts, milestone charts, diagrams workflows and definition documents.
• Ensure accuracy in data transmission & shared processes for EDI transactions such as 834, 835 and 837.
• Automate reconciliation processes and evaluate turnaround time for the EDI 834 transactions.

Environment: Waterfall, Team foundation server, MS office Suite, MS Project, Web Services, MS Vision, Share Point 2013, JIRA, HIPAA

PROJECT MANAGER/LEAD ANALYST

Confidential, MD

Responsibilities:

• Provided continuous leadership to projects, which entailed reviewing progress and quality, handing issues, and applying corrective actions as needed.
• Conducted scheduling and planning layouts in collaboration with the subcontractors, while ensuring precise timelines.
• Expedited work and simultaneously managed several tasks within a fast-paced environment, which included supervising personnel, scheduling workflows, managing payroll, addressing staffing demands, and assigning daily tasks to a team of up to 25 members.
• Interacted with business executives to identify requirements and created project scopes to help meet objectives
• Supervised multi-disciplinary team and helped each member develop his or her unique skill and talents promoting group productivity and cohesion
• Delivered projects to pre-determine budget, maintaining time parameters and quality standards
• Provided supportive link between external customers success by defining operational metries, tracking system and reporting executive team
• Developed project database using MS Excel for use by team members to track progress
• Gathered Business Requirements from the Subject Matter Experts (SMEs) and documented the requirements in the BRD.
• Responsible for developing the processes and policies for effective monitoring and tracking of the project goals.
• Reviewed the as-is process in the legacy application and drafted a gap analysis with potential redesign approaches to improve the support tools.
• Assisted the Scrum Master in conducting AGILE ceremonies like Sprint Review and Sprint Retrospective.
• Switched to various versions while creating packages using Team Foundation Server
• Documented User Requirements with MS word as the editing tool.
• Implemented various HL7 interfaces, which integrated with EMR (Electronic Medical Record) including ADT Inbound and outbound messaging, Lab Orders and Results messaging, Radiology and Document messaging.
• Experience in testing and debugging Microsoft Azure Cloud Services in different ways like the Azure Portal.
• Designed new process flows for the existing system as well as for the enhanced system.
• Conducted and lead status reports meetings with the business and the IT team on a weekly basis.
• Managed Scope and change throughout the life cycle of the product.
• Checked the data flow through the front end to backend and used SQL Queries to extract the data from database.
• Assisted in monitoring ancillary data transactions and addressed problems with HL7 messages.

Environment: Hybrid: Agile/Waterfall, MS office Suite, MS Project, MS Visio, SharePoint, JIRA, HIPAA

SR. BUSINESS ANALYST

Confidential, Boston, MA

Responsibilities:

• Facilitate document analysis, design workshops, surveys, use cases, and workflow analysis for gathering business requirements
• Maintain Business Requirements Document and System Requirements Document
• Facilitate business re-engineering to implement long term business objectives
• Remodel ETL batch jobs to produce XML data which is used to load the enrolment/ benefit data into the customer facing application
• Identify KPIs, design SQL scripts and engineer Business Intelligence views for client software systems
• Document and manage business requirements using HP ALM
• Deliver periodical progress reports to the Product Owner
• Develop macros, lookups and SQL scripts for analysis and research purposes
• Work closely with management to effectively manage schedules and deadlines
• Maintain drafts for enhancements using MS Project
• Monitor requirements traceability matrix (RTM) to ensure that all the business requirements are traced to one or more test cases
• Client Portal and IVR Project, which created a Web Services IVR system.
• Involved in various meeting held based on upgrade of the current CRM 2016 version to the Dynamics 365 version.
• Collaborate with QA and Developers to clarify functionality, resolve issues and manage defects
• Ensure FACETS output generation and interface development for the migration project
• Verify compliance with Health & Human Services (HHS) policies (i.e HIPAA, ACA, CHIP, TANF, Medicare and Medicaid)
• Wrote User Stories and Test Cases as a member of an Agile Scrum Team.
• Worked as a Business systems analyst for web services.
• Maintain drafts for enhancements using MS Project

Environment: Hybrid: Agile/Waterfall, MS office Suite, MS Project, MS Visio, SharePoint, JIRA, HIPAA

BUSINESS SYSTEM ANALYST

Confidential, Newton, MA

Responsibilities:

• Analyzing the existing policies and procedures and providing the inputs to Executive Management Team to fit into the compass project goals.
• Conducting JAD sessions with different Business Users to develop new policies and procedures for the Service Catalogue, Charge Capture and Service Worklist /Charge Router, Hospital billing, coding, special coding requirements for BCBS and Claim processing.
• Evaluated information captured from multiple sources and ensured that the solution report reconciles conflicts and details future requirements.
• Deliver technical design documents and FRD.
• Identifying the impacts and training the users on new policies /procedures changes.
• Developed Use cases, Test Cases for the Business users and QA team.
• Gather report requirements and create monthly, quarterly report for the clients and upper management using T-SQL query and Excel.
• Data mapping, logical data modelling, used SQL queries to filter data within the Oracle database tables.
• Created and executed test plans that improved data warehouse report quality using Word, Excel and Access.
• Gather business requirements and analyze workflows
• Facilitate the documentation of Functional Requirements from system users
• Cost / Benefit Analysis.
• Ensure adjudication for Medicare claims, professional claims and institutional claims
• Create Use Case Diagrams, State Chart Diagrams and Sequence Diagrams using Visio
• Validate EDI Claim Process according to HIPAA compliance
• Participate in Test Case creation, System Testing and coordination of UAT
• Created agile stories to ensure tasks aligned to complexities of the business requirements specific to Web-Based Selling Tool initiative
• Prepared Test Cases with test scenario, acceptance/rejection criteria, test data. Also, executed test cases by prioritization of requirements and tracked the testing progress with Requirement Traceability Matrix (RTM).
• Identified testing scenarios and defined test cases for detailed functional testing.

Environment: Agile, UML, MS office Suite, MS Visio, Share Point, JIRA