SUMMARY

• IT - focused Project Manager and Business Analyst with over 15 years of Information Technology and business management experience in the telecommunications, transportation and healthcare industries.
• Results-oriented with a strong business acumen for data and presentations, training development, vendor management, program management, and budget management. Adept at coordinating and managing multiple IT projects simultaneously.
• Recognized as an effective team builder, communicator, and liaison between technical and non-technical staff. Technical experience includes infrastructure management, data centers, call centers, scheduling systems, and time and attendance.
• High level of proficiency with SharePoint, SmartSheet, Box Content Management, Visio Professional, Visual Studio Team Services, Confluence, Jira, various Learning Management Systems, and Agile.

PROFESSIONAL EXPERIENCE

Confidential, Denver, Colorado

IT Project Manager

Responsibilities:

• Responsible and accountable for the coordinated management of multiple assigned IT related projects within the healthcare system.
• Spearheaded the implementation and installation of a 3D dental imaging device (iCat). Met regularly with Epic (electronic medical records system), PACS (medical imaging), dental clinic staff, multiple vendors, and engineering to coordinate installation activities, understand and resolve issues, help to remove roadblocks and bring the project to closure.
• Project manage the implementation of the HCM (Human Capital Management) software modules of the multi-year Infor Cloudsuite program, including Global Human Resources, Talent Acquisition, Benefits, Goals, Performance, Development, Talent Science, and Learning Management. Perform tasks central to project progress, including scheduling, resource management, task tracking, vendor management, and status reporting. Coordinate and manage each software module’s pre and post go live activities, including transition to operation and maintenance.
• Program manage the 3-year program of Infor Cloudsuite software implementation, including HCM (Human Capital Management), FSM (Finance Supply Chain Management), and Payroll. Work closely with the Enterprise Resource Planning team HR leadership team to build strong working relationships. Develop a deep understanding of the objectives and concerns of the stakeholders and leadership to provide relevant and timely status and communications. Provide overall coordination for the program, including program level scheduling, budgeting, reporting and change management. Understand and clearly communicate project problems, progress, decisions, and change requests to leadership via status meetings, reports and other established communication methods
• Responsible for understanding the change management needs of each area of the program and initiating change management activities.

Confidential, Greenwood Village, Colorado

Business Analyst / Project Manager

Responsibilities:

• Gathered, documented and analyzed the business requirements for the implementation of the CA PPM tool by Technology Services. Met with the decision makers and system owners from Information Technology, Advanced Engineering, Wireless Technology, System Engineering and Product to define their business and operation requirements for the tool, understand each organization’s goals and processes, and help to resolve any related issues.
• Responsible for reviewing and mapping out the current and future Forecasting workflow process for each organization and making recommendations on the future strategy. Create workflows, diagrams and charts to provide a detailed description to the project’s developers and testers.
• Project managed the implementation of CA PPM with the development of the project schedule, obtaining sign offs from the decision makers, maintaining all project documentation on the Confluence and Jira sites, working with outside vendors on a daily basis, and maintaining current project status for accurate report generation for leadership.
• Responsible for designing a detailed training plan, creating training materials, and providing training for the end users of the tool.

Confidential, Denver, Colorado

IT Business Analyst / Project Manager

Responsibilities:

• Researched, documented and communicated business requirements and processes for infrastructure projects and software upgrade projects, as well as tool implementation projects, handled by the airport’s Business Technologies unit.
• Created user stories and queries in Visual Studio Team Services to help transition the Business Technologies group to a more Agile methodology. Responsible for maintaining relationships between and working with the development, testing, and quality assurance departments to ensure that projects were completed successfully.
• Project managed internal tool implementations, the successful phased movement of SharePoint to the Cloud and the Adobe E-signature implementation. Acted as a liaison between internal staff and outside vendors to ensure each team member was on the same schedule and path.
• Managed the labor budget for 8+ project team members on each project.

Confidential, Littleton, Colorado

IT Program Manager

Responsibilities:

• Project managed the launch of the Training roll-out for the Confidential Software Engineering Process, a major company initiative involving a more defined SDLC (Software Development Life Cycle). Responsible for developing and maintaining all aspects of the project, including the overall training project plan, communications management plan, configuration management plan, and project status reports. Handled communication between the IT and the Business unit Project Sponsors and Functional Leads to obtain approvals on training plans, coordinate training gap discussions, and discuss overall change management. Provided support to over 30 virtual and on-demand training workshops associated with the new SDLC processes, where over 2,000 Business and IT employees and contractors participated.
• Led the project management training efforts for several successful PM tool and software deployments, including Clarity and SAP (Systems, Applications, Products in Data Processing).
• Planned and managed the state grant training process for the IT organization. Nearly 140 students benefited from the fully funded state grant trainings, totaling over $200,000.
• Built relationships with Confidential Network managers to determine training and on-boarding needs for inside and outside technicians, as well as other occupational employees, resulting in savings of over $5,000 in training equipment cross-country transportation costs within 3 months by providing a more accurate forecast of upcoming training needs.
• Facilitated the review, evaluation, prioritization and management of over 100 training requests from IT employees, managers and directors each year, and completed evaluation of vendor performance to ensure compliance with contract terms.