SUMMARY

• Successfully leading projects and meeting technology goals in diverse industries for 15+ years
• Goal - focused professional adept at leveraging best project management practices to deliver superior results on time and within budget with high quality.
• Handles shifting priorities well and works successfully in either a team environment or as an individual contributor. Received several customer service awards. Gains client trust, and forms positive, long-term relationships with many groups and personalities.
• Works on various sized projects, from small to very large. Devises new ways of solving business issues. Handles all phases of project management. Excels in schedule management, budgets, and vendor management.
• Over 15 years of project management experience. Known as a “finisher” of projects. Successfully managed customer facing projects.

TECHNICAL SKILLS

Platforms: Oracle, SQL Server, IBM Mainframe, Sybase, Unix, Windows

Tools: Crystal Reports, Maxsys, MicroFocus Cobol, MS Office Suite (Access, Excel, Outlook, PowerPoint, Word), MS Project, Oracle, SQL Loader, SQL Server, Clarity, Planview, PMUWS, STAMP, Visio

Systems: Ecometry Retail System, Infor/GEAC packages (Accounts Payable System, Human Resources System, Fixed Assets System, General Ledger, Inventory System, Purchasing & Order Processing Systems, SmartStream), IVIS packages (Fixed Assets System, Capital Projects Management, Accounts Payable / Capital Projects Management System), Lawson Financial Systems, Sungard Invest One Funds Valuation System

PROFESSIONAL EXPERIENCE

Confidential

Senior IT Project Manager

Responsibilities:

• Managed project to rewrite major system for investment advisors. It was installed on-time despite three month delay in resources.
• Worked on replacement of the current trading platform with new software. Kept project on schedule.
• Correction of unintended impacts to referred asset credit, which affected bonuses. Had to do manual calculations for a year. It was successfully installed on time.
• Asked to help with project to rewrite/replace the system for brokerage contact centers. Led several workstreams—Case Management and Leads & Referrals.
• Created and maintained project plans, created timelines and project status reports. Managed project scope and schedule. Identified and escalated issues. Handled project communications. Coordinated cross-functional teams. Managed risks and issues. Responsible for multiple workstreams in a matrixed environment. Worked with business and technology partners. Handled project forecasts. Tracked issues and risks. Monitored project progress. Managed meetings and communicates with senior leadership. Adhered to project management methodologies. Used EPM methodology in a fast paced environment. Worked with tools such as Sharepoint, MS Project, and Visio, and other project management software. Worked with change management. Managed budgets.

Confidential

Senior IT Project Manager

Responsibilities:

• Led several IT projects, including those that dealt with anti-money laundering. Utilized both Agile and Waterfall methodologies. All projects were successfully implemented.
• Handled numerous full cycle projects. Coordinated cross-functional teams. All projects were on time and on budget. Managed five projects at a time with tight timelines. Created and managed project plans using MS Project and Sharepoint. Used project lifecycle methodology. Handled risk. Worked closely with stakeholders. Tracked issues and risks. Submitted weekly status reports. Effective time management.

Confidential, Dallas, TX

Senior IT Project Manager

Responsibilities:

• Led IT banking project which converted functionality from one customer care system to another system. One system was being decommissioned and some of the functions were being transferred, reducing cost and improving service. Four releases were successfully installed.
• Also worked on a project to upgrade a twenty year old system. Worked closely with the business on user needs. Took a project to show 24 months of transaction history (which had been previously pulled from four different releases under 3 different project managers) and was able to get it successfully installed on time.
• Worked on a real time mobile payment system. The first phase allowed payments between individuals and payments to small businesses such as restaurants. It was a very large project with thirteen workstreams (three are Agile and ten are Waterfall) and a multimillion dollar budget. Managed risk on installation at a new data center.
• Created documentation and status reports. Handled project forecasts. Tracked issues and risks. Supervised QA process. Worked closely with vendors. Used MS Project, Sharepoint, Visio, and Clarity.

Confidential, Irving, TX

Senior IT Project Manager

Responsibilities:

• Asked to return to Confidential in the Credit Card division. Due to American Airlines merger, Rewards programs for credit cards needed to be merged. There were numerous vendors, but no overall project plan, so no one knew when the end date of the project was. I managed the process to get all twelve vendors using the compatible tasks so that we had an overall plan and valid milestones. Handled risks/issues. Then monitored progress on project and kept project on target. Managed third party vendors. Worked with Business Analyst to ensure proper project documentation.
• Kept project on budget. Identified risks and created risk mitigation plans. Created project status reports (including RAG status) and schedule baseline. Managed change management process.
• Projects had approximately 40 members, some of whom were offshore, and exceeded $70K. Used MS Project, Sharepoint, Visio, and Clarity. Held project milestone reviews.

Confidential

Senior IT Project Manager

Responsibilities:

• Led IT mortgage conversion project to consolidate parallel systems into a single system. Created project plan and risk documents where none existed previously and started regular project meetings. This allowed an overall project plan.
• Projects had approximately 40 members, some of whom were offshore, and the budget was $30+ million.
• (It was decided to use a vendor package, so the project was put on hold.)

Confidential, Irving, TX

Senior IT Project Manager

Responsibilities:

• Spearheaded mortgage software loss mitigation projects required for government compliance, leading teams of up to 40 resources to meet milestones on time and avoid bank penalties for non-compliance.
• One project was setting up payment plans for delinquent borrowers.
• Another project was documenting quality contacts with delinquent borrowers.
• Managed several projects across two bank divisions concurrently, driving collaboration between multiple IT and user groups; worked directly with stakeholders to gather requirements and define priorities. Monitored progress of business analysts and developers, and coordinated testing and user acceptance. Led meetings, tracked KPIs, and provided management with status reports. Created project scope and charter. Designed innovative solution for new interface with a large system in the bank. Resolved risks/issues. Escalated project issues. Communicated project status (including RAG status) and project plan to stakeholders and team members on a regular basis. Wrote documentation, including implementation plan and user documentation. Created strong relationships with business users.
• Projects had approximately 40 members, some of whom were offshore. Projects ($70K+) went in on time and on budget. Involved in User Acceptance Testing. Handled change management process. Supervised QA process and mitigated risk. Used MS Project, Sharepoint, Visio, and Clarity.

Confidential, Houston, TX

Senior Applications Systems Analyst / Senior IT Project Manager

Responsibilities:

• Promoted from Sr. Analyst role supporting accounting systems to serve as Project Manager for two patient support systems.
• Met with stakeholders and project sponsors to define project scope and deliverables; wrote Requests for Proposals (RFPs), conducted negotiations, identified risks and mitigation strategies, and guided daily project operations. Monitored consultants; worked with vendors to keep projects on schedule and prevent scope creep or cost escalation. Led project meetings and reported to stakeholders.
• As Analyst, upgraded software and provided production support for General Ledger (G/L) and associated systems. Wrote user documentation.
• Strengthened bottom line by implementing SDLC processes for proper prioritization of maintenance items; reduced overall implementation times and ensured budget was aligned for items most critical to patient care.
• Managed project to fix outdated software with missing source code; drove development of source code with new functionality, bringing tool in line with current user needs.
• Directed project to analyze, audit, and re-engineer processes necessary to maintain SOX/PCI compliance.
• Received customer service award.
• Tasked with learning and supporting previously undocumented G/L system; created complete system documentation, wrote program specifications, coded programs, and performed testing.
• Automated manual processes, and fixed programs that had not operated properly for two years.
• Slashed data processing time from hours to minutes, and garnered customer service award from IT.

Confidential, San Antonio and Dallas, TX

Senior Developer / Analyst

Responsibilities:

• Provided production support for 27 key systems at H-E-B, and managed software upgrade for three of those systems while minimizing downtime for users.
• At Confidential, worked on the conversion of the Alltel mortgage system to the ALSS mortgage system. Participated in analysis, design, programming, and database design for mortgage system conversion. Designed data layouts for Oracle databases.
• Modified and enhanced customer information credit card system and relational databases for MBNA, and played primary role in systems integration testing.
• Creating Outage Oracle database increase speed of response to electrical outage reports by 30%.
• Interface to the SAP Customer Care system went in smoothly.
• Creating Outage Oracle database increase speed of response to electrical outage reports by 30%.
• Interface to the SAP Customer Care system went in smoothly.