SUMMARY

• Expert BI analyst who is passionate about employing data analytics to inform decision - making.
• 18 months experience configuring, designing and building complex visualizations and dashboards/stories using Tableau.
• Experienced with writing complex SQL queries.
• Experience working on Enterprise Data Warehouse environment.
• Demonstrated ability to translate business requirements into visual designs for interactive dashboards.
• Excellent verbal and written communication skills with the ability present to both technical and business audiences.
• Experienced working in agile development practices.
• Currently certified as PMP

TECHNICAL SKILLS

• Tableau/Power BI
• BI Dashboards
• Data Analytics
• SQL
• Project/Program Management
• Agile Methodology
• PMP
• Training and Presentation
• Stakeholder Management

PROFESSIONAL EXPERIENCE

Confidential, McLean, VA

Principal, Tableau Developer

Responsibilities:

• Configure, design and build complex visualizations and dashboards using Tableau.
• Help mission driven organizations achieve their business intelligence (BI) goals by providing data assessment, and extraction, transformation, and loading (ETL) implementation services to the non-profit community.
• Experience working in a Tableau Server environment developing worksheets, dashboards, data extracts, scheduling, performance tuning and stories in Tableau.
• Expert in Tableau, Proficient in Microsoft Power BI and Java script.

Confidential, Arlington, VA

Product Owner

Responsibilities:

• Enabled IDEA to provide customers with critical services by managing the development, testing and launch of IDEA Connector -- the next generation product content platform -- needed to power the new services.
• Led conversion from custom application to Stibo Master Data Management platform using first waterfall, and then later agile methodology. Served as product owner and separately as project manager. Led stand up meetings, elaborated and validated requirements and story specifications, worked on transition and roll out planning, developed knowledge base to accompany transition.
• Improved team productivity and coordination by instituting agile development methodology for the project team with Scrum ceremonies,
• Responsible for de ning user stories for the group of de ned products with electronic ling, document storage, judicial tools, data storage, and case management products.
• Instituted new tools (Atlassian Trello) to aid with agile methodology,
• Secured project resources through periodic presentations to the IDEA Board of Directors,
• Reduced life cycle risks and costs through vendor negotiations and aggressive scope management,
• Ensured project success by identifying, promoting, and reorganizing around high performing staff members
• Optimize execution by facilitating change through business and technology teams and be accountable for the delivery of solutions that meets multiple needs.
• Managed stakeholder expectations through a virtual user group with monthly status webinars.
• Managed 17 staff members supporting two product lines to ensure customer satisfaction.

Confidential, Washington DC

Managing Director, New Product Development

Responsibilities:

• Diversified AIA’s income by developing and launching two new product lines: an online test preparation platform, and an educational travel offering.
• Led stand up meetings, elaborated and validated requirements and story specifications.
• Worked on transition and roll out planning, developed knowledge base to accompany transition.
• Managed risk by negotiating with partners and securing effective agreements.
• Mobilized and managed high performing teams of staff and vendor partners to implement new products.
• Created and managed a user group to test and refine product offerings.

Confidential, Washington DC

Managing Director

Responsibilities:

• Secured a critical revenue source by improving software functionality and satisfaction that enabled the documents revenue to grow from $5 to $22million/year.
• Led a 14-member team that developed, tested, deployed, and maintained a portfolio of Contract Documents offline and online software applications and provided support services to 35,000+ customers.
• Delivered revenue success through 20 on time and within budget product launches.
• Instituted service desk automation and Atlassian Jira for bug tracking, and software project management.
• Instituted a customer-focused team culture to improve and then maintain high customer satisfaction while addressing 40,000 customer support requests per year.
• Awarded the Presidential Citation, the highest honor bestowed by the AIA President to staff.
• Addressed user needs by creating and delivering a formal full-day hands-on training course.
• Improved lifecycle planning by implementing a comprehensive customer research and analytics program to inform product development, marketing, and customer satisfaction.

Confidential, Washington DC

Product Manager/Launch Manager

Responsibilities:

• Managed the offshore development team to achieve timely product development, testing and successful deployment.
• Compiled and validated the requirements. Conducted extensive testing and acceptance processes. Recruited testers and managed beta testing and reporting.
• Led the implementation of the e-commerce platform and license activation of the AIA Contract Documents software.
• Created and supported a number of local user groups.
• Implemented system to collect detailed software usage data. Demonstrated products at user groups, trade shows, and as part of pre-sales activities for enterprise customers.

Confidential, Mclean VA

Senior Program Manager

Responsibilities:

• Led private and public sector client enterprise-wide Knowledge Management portal deployments (using Plumtree (later BEA, and now Oracle) technology for Colliers International, Heineken USA, Saint-Gobain, and the US Postal Service.
• Assisted with CMM team. For Datatel, turned-around a troubled and long-delayed ColdFusion-based content management system development project.
• Promoted twice and awarded three U.S. Department of Energy Letters of Recognition.