SUMMARY

• Agile transformation leader skilled in anticipating current business needs, transforming goals to realities, delivering best of breed, value driven solutions that lead to enhanced operational performance, higher availability and uptime driving excellent user experience to customers and stakeholders on time and under budget

AREAS OF EXPERTISE

• IT Transformation
• Strategy and Vision
• IT Roadmap
• Data Center Transformation Program Management
• Project Management
• Financial Management
• Agile - Scrum-Kanban, JIRA Network Security
• Customer Obsession
• Software Defined Networks
• Compute Proof of Concept

TECHNICAL SKILLS

• PMBOK 6th PMP, ITIL, construction trades, drafting, CAD, permitting, locating, Lean, TQM, Six Sigma
• AVAYA Ocean Contact Center Cloud, Design Build, InContact Design Build, SAP, Skype for Business
• Microsoft Project, SharePoint, Clarity, CAPPM, ITPPM, Jira, Confluence, Accolade, Kronos
• Program Management, Project Management, Waterfall, Agile, Scrum, Kan Ban, Network Engineering
• WAN Engineering, Network Architecture, NOC, cabling infrastructures, wireless infrastructures, mobility technology transformation, operations, network security, firewall, network monitoring, network analysis network capacity planning, nGenius, LiveAction, Thousand Eyes, BGP, Cisco ACI, Cisco iWAN, Viptela SD WAN
• Internet, VoIP, Contact Center, Data Center Engineering, Cisco Switched Networks, VMware, Nutanix, HCI
• Dell, Scale I/O, Cisco TelePresence, Video Conferencing, Telephony, IVR, Communication Manager
• Call Manager, CUCM, TelePresence, WebEx, Jabber, VDI, MobileIron, TDM, MPLS, Ethernet, T1, T3, DS1
• DIA, Cisco ISR 4k, Cisco ASR 100X, ACI, WAN, LAN, WLAN, Ruckus, Aruba, HP, Ubiquiti, Wi-Fi, VISIO
• SDLC, UAT Testing, MSA, Procurement, Vendor Selection, Vendor Management, SOW, MES, business case
• M&A integration, Divestiture Planning and Execution, financial modeling, estimating, purchasing vendor management, financial modeling, procurement, capacity planning, scheduling, SOW management troubleshooting, change management, repair and maintenance

PROFESSIONAL EXPERIENCE

Senior Program Manager

Confidential. Phoenix, AZ

Responsibilities:

• Senior Program Manager leading a team of 18 technology solution associates driving mission critical delivery of Confidential Computer Technology Refresh 2019- 3000 Client Migrations across 21 states and 40 user groups including backup process, legal hold, software center selections, Genesys Contact Center, procurement, logistic and secure decommissioning of all legacy equipment. Specific platforms include Dell Latitude 5490, 5590, 7400, 5400, 5500 in the SDI18 image as well as the Microsoft InTune deployment process
• In collaboration with UOP senior leadership developed and manage the project plan, high-level project milestones and quality of program rollout
• People leader driving execution, project schedule, resource team, migration scripting, change management, Day 1 support and program communication strategy
• Currently on track to meet or exceed target schedule, budget and deliverables

Senior Program Manager

Confidential, Tempe, AZ

Responsibilities:

• Key Leader trusted to drive Data Center Transformation and global network modernization supporting business-critical projects that improve operations and financial performance while protecting production environments in the realization of long-term objectives including data center build out, hybrid configuration SD WAN network design, Cisco ACI, Dell Nutanix hyperconverged compute clusters (web, database), saving the company $10.2M in operating costs
• Champion translator who simplified technical problems into easy to understand layman’s terms focused on high value, low risk opportunities while communicating a single unified message that was easily understood at all levels
• Champion problem solver skilled at assessing needs, building requirements, simplifying processes, generating solutions and scheduling tasks and milestones into a logical work breakdown structure easily tracked and executed by internal and external project resources using a variety of project tools including CA PPM, IT PPM and Accolade
• Master team builder who rallied resources and delegated core work items, policed change management, validated work flows, tracked progress, developed relevant KPIs, process requirements, quality of work, UAT scripting, readiness and controls variance to quickly identify gaps/risks and correct variance
• Thought leader who challenged the status quo, iteratively validated the why, how, who variables, proactively addressed needs while balancing priorities to delivery fit for purpose projects to meet the customer’s needs
• Effectively developed communication plans for both the technical and stakeholder teams to drive expectations, identify gaps, risks and issues, take corrective action, document action items, risk logs and report project status at regular intervals
• Actively authored the business case, participated in the IDEA creation, project charters, financial modeling, cost plan entries, financial summaries, financial approvals and project benefit forecasts (NPV, IRR, PBP, TCO)
• Regularly represented the network organization in executive management/stakeholder MOR meetings reporting the status of projects and initiatives
• Trusted procurement lead who drafted RFPs, bids, quotes and contracts from vendors and providers for network connectivity, network hardware, licensing, monitoring and MES contracts
• Historian of all project artifacts, OEM guides, HLD, LLD, run/build, technical drawings, templates, meeting minutes stored in a team-based SharePoint repository
• Proactively researched products, capabilities and opportunities to leverage learning and presented the IT Roadmap as a means for continuous improvement
• Coached and mentored technical teams and peers to act with urgency, increase efficiency, drive value and deliver results on time and under budget
• Proven leader who successfully transformed disparate legacy technologies into high value standardized solutions needed to accelerate business and exceed performance expectations- targets exceeded on time, under budget
• Influencer experienced at driving high levels of team collaboration owning results for multiple large, complex and cross functional projects including AVAYA Contact Center Cloud, InContact Contact Center Cloud, Cisco SD WAN Network Modernization and CISCO ACI Data Center Transformation.
• Introduced hybrid Agile/Scrum methodology to add value, continuously improve the products and increased efficiency of delivery reducing waste, rework and cost
• Champion of CI/CD for business-critical sites. Through rapid, continued learning and adopting best practices project performance increased driving cost lower and improving customer satisfaction
• Key financial subject matter expert who developed financial models, project BOMs, cost plans for M&A divestitures of Garrett Motion and Resideo from Confidential

Program Director

Confidential, Phoenix, AZ

Responsibilities:

• Demonstrated strategic leadership to charter, fund, design, implement and manage voice, video TelePresence and data network projects delivering increased contact center capabilities and TelePresence conferencing capabilities on a global basis while reducing travel and operating costs by $1.6M, improving productivity and speed of collaboration through real-time, high-definition video collaboration
• Led Jewel TSA Exit strategy included project management to migrate legacy Cisco CUCM instances to an off shore 3rd Party supplier and upgrading the Virtual Meeting Expert Reservation Help-desk from an E2 on premise environment to a highly available E3 data center environment.
• Conducted regularly scheduled project meeting with technical teams and stakeholders to communicate and status update projects
• Spearheaded Agile/Scrum hybrid initiative for traditional engineering projects introducing sprint methodology, driving iterative value adds, increasing customer participation, improving product quality and improving scheduled product deliveries
• Historian of all project artifacts, OEM guides, Vendor SOW, HLD, LLD, run/build, technical drawings, templates, meeting minutes stored in a team-based SharePoint repository
• WOWED my customers by delivering technologies supporting executive TelePresence, new studio design and implementation, executive town hall productions, enterprise live streaming video, mobile TelePresence cart capabilities, mobile integration (SDLC) with Jabber full UC mobility, enterprise webcasting, Webex video conferencing integration, Skype/Jabber federation and Virtual Meeting Expert Reservation Help-desk
• Specific Jewel TSA Exit strategy included project management for migrating legacy Cisco CUCM instances to an off shore 3rd Party supplier and upgrading the Virtual Meeting Expert Reservation Help-desk from an E2 on premise environment to a highly available E3 data center environment.
• Led the team effort to negotiate and define the vendor RFP, obligations, deliverables, training schedules, travel allocations, final costs and payment schedule
• Provided transition support DAY1 and DAY2 handing off the final product to the third-party contract team with ongoing functional and technical oversight
• All projects were completed early and under budget speeding the TSA Exit and saving $400k in annual spend

Senior Program/Project Manager

Confidential, Tempe, AZ

Responsibilities:

• Providing strategic leadership to stand up and implement the PMO and 2015 E-RATE program
• Sales champion driving sales of $2.2M for large enterprise in education, government and healthcare
• Spearheaded the hosted cloud migration program migrating customers from Microsoft 2003 Server and Microsoft Office to Microsoft Cloud base offerings
• Conducted multiple collaborative learning seminars with customers and partners laying out the Microsoft Cloud Roadmap
• Project managed multiple category 2 wireless infrastructures including Cisco, Ruckus, Aruba and Ubiquiti products for schools and libraries
• Rack, stack, WAN routers, firewalls, layer 2/3 LAN switches, cabling (Ethernet/fiber) and wireless access points
• Researched and added multiple lines of business to the company catalog product service offerings to meet customer needs and RFP bidding requirements

Program Manager

Confidential, Mesa, AZ

Responsibilities:

• Senior Program Manager recruited to grow the business from a service maintenance company to a ground up full-service general contractor
• Introduced construction project methodology to the project management team and improved the process and capabilities of the project management team
• Spearheaded the first successful ground up construction projects including new builds for Starbucks, Burger King, Long Horn Steakhouse and Jack in the Box
• Collaborated with architects, internal and external resources to deliver completed working drawing, permitting documents and take off sheets for vendors
• Added new lines of business to the product offering including data networks, PCI credit card readers, digital advertising and content delivery networks, wireless and drive thru voice systems
• Project managed multiple facility makeovers for Darden family of stores, Macerich, Chili’s and Taco Bell

Vice President

Confidential, Phoenix, AZ

Responsibilities:

• Key leader responsible for overall revenue generation including technology sales, professional services and Hosted VoIP sales
• Focus on Legacy AVAYA voice and contact center systems including AVAYA Aura, Call Center Elite and Intuity Audix
• Spearheaded the shift towards AVAYA and Cisco data networks, video and wireless solutions to mid and large enterprises
• Industries served included manufactures, mining, healthcare, military, government, semi-conductor and banking
• Supported project managers bringing new products to market, resolved technical concerns, rolled out new software applications, database integrations for contact center (SDK), CTI, data center solutions, switching architecture, power supplies and network cabling
• Managed procurement, BOM creation, distributor negotiations, RFB/RFQ and RFI process for clients and negotiated sales contracts, selected vendors, supported design teams, approved financing, leases and SLAs to ensure business continuity across communications platforms

Network Operation Supervisor

Confidential, Phoenix, AZ

Responsibilities:

• Successfully led teams delivering 700 miles of fiber based highspeed internet services to over 530,000 users in the Greater Metro Phoenix area driving upsells of triple play bundled accounts
• Successfully delivered network projects, broadband network infrastructures, VoIP communications, IPTV, IP Routing, IP Trunking, high-speed internet, OSP network construction, installation, repair and maintenance services
• Responsible for $4.2M operating budget, safety OSHA coordination, security, regulatory compliance, training, performance management, fleet operations and labor relations. Managed supply chain and procurement for annual capital purchases, telecommunications equipment, consumables and fleet vehicles