SUMMARY

• Over 20 years of experience in IT including Financial, Banking and Insurance industries
• Experience in both Agile(JIRA Align, JIRA, RRC/RTC) and Waterfall technologies
• Worked as Scrum Master for Agile Technologies
• Organized and facilitated project planning, daily stand - ups, reviews, sprint release planning, story grooming, demos and other scrum related meetings
• Conducted stakeholder Joint Application Design(JAD) sessions and facilitated meetings with project teams on regular basis
• In-Depth knowledge of creating use cases, functional design specifications, activity diagrams, logical, component and deployment views to extract business process flows
• Excel in project leadership roles by managing and coordinating complex projects involving enhancements to existing product platforms
• Worked with product owners to define project scope and objectives
• Worked with UX/Prototype/Copydeck teams while designing new screens
• Worked with Analytics(Tagging) and Accessibility Testing teams
• Strong problem-solving, creative & visual abilities and analytical skills
• Extensive experience on Reporting Tools(Oracle Reports, SQL Server Reporting Services, Excel, Access DB)
• Well versed in writing queries/scripts for Data Analysis QA Reporting and Testing, Pivot tables, vlookup and macros(Excel)
• Excellent proficiency with MS Office including Power Point Excel and Word
• Flexible and able to adapt to a fast-paced work environment
• Professional History High oral and written communication skills

PROFESSIONAL EXPERIENCE

Confidential, Iselin, NJ

Scrum Master/Senior Business Analyst

Responsibilities:

• Played an active role in writing and grooming stories using Agile methodologies like JIRA Align/JIRA
• Worked closely with Development teams, QA teams, Project management teams, Analytics team, Accessibility testing teams and UX/Prototype/Copydeck teams to contribute to the overall success of the project
• Tracked initiatives around the development and continuous improvement of the IT operational model
• Worked as a scrum master for Agile technologies by conducting Scrum calls and sprint planning sessions
• Provided mentoring and guidance to other developers and testers
• Assisted with UAT planning, write and review test scripts, manage UAT testers, manage the defect resolution process and participate in testing at times
• Facilitated sessions for volume requirements, design reviews for ongoing progress
• Facilitated walkthrough sessions of the developed requirements with business teams
• Created Business User Checkout plans for production release
• Coordinated with QA Team members to explain and develop the Test Plans and Test Cases

Confidential, Greenville, SC

Senior Business Systems Analyst

Responsibilities:

• Worked actively with Phoenix to gather all the requirement gaps from base GIAS towards customizing the tool for Phoenix
• Conducted GAP analysis and documented the current state and future state after understanding the vision from SME’s
• Played an active role in writing BSD’s(Business Specification Documents)
• Prepared graphical depictions of Business Use cases, Activity Diagrams and Data flow diagrams using MS Visio
• Facilitated JAD sessions, brain storming sessions with the Phoenix business group and the Technology group
• Worked with project manager in setting realistic project expectations and in evaluating the impact of changes in the organization and plan accordingly and also conduct project related presentations
• Conducted Project meetings and Status calls on regular basis

Confidential, Iselin, NJ

Scrum Master/Senior Business Systems Analyst

Responsibilities:

• Played an active role in writing and grooming stories using Agile methodologies like Rational Team Concert(RTC) based on requirements in Rational Requirements Composer(RRC)
• Worked very closely with the Business team while gathering the requirements
• Documented the Business/Functional Requirement Document(BRD/FRD) to get a better understanding of client’s business processes
• Documented the Requirement traceability matrix(RTM)
• Facilitated JAD sessions, brain storming sessions with the Business Group and the Technology Group
• Analyzed test data to detect significant findings and recommended corrective measures
• Managed the Change Control Request(CCR) for the entire project as a whole by facilitating group meetings, one-on-one interview sessions and email correspondence with work stream owners to discuss the impact of change request on the project
• Coordinated with the QA team members to explain and develop the Test Plans, Test Cases and methods for functional testing and usability testing

Confidential, Hopewell, NJ

Business Systems Analyst

Responsibilities:

• Conducted JAD sessions to gather Business requirements based on the scope document
• Worked closely with the technology team on arranging the time schedule
• Involved in creating Data Flow Diagrams
• Worked closely with the Prototype team to design the new screens in Benefits Online(BOL)
• Tracked all issues using the issue log which was used for status meetings
• Conducted and participated in Team meetings
• Use cases and other Process Flow Diagrams were designed using Visio
• Helped in assisting the technology team in completion of the System Requirement Documentation
• Worked very closely with the testing team in answering any questions that they had during testing phase

Confidential, Bordentown, NJ

Business Systems Analyst

Responsibilities:

• Worked with Project Manager and high-level management team to identify Project Scope and manage time schedule
• Responded to customer inquires and requests and resolved issues efficiently and professionally
• Conducted user interviews and workshops to gather accurate Business Requirements using Agile methodology
• Involved in creating Data Flow Diagrams
• Collected business requirements to set rules for proper data transfer from data source to data target in data mapping
• Created Technical Specification Documents
• Tracked changes and updated the documents based on the needs of stakeholders
• Wrote Ad hoc queries and ran Daily, Monthly and Yearly reports

Confidential, Hopewell, NJ

Business Analyst

Responsibilities:

• Gathered requirements by conducting meetings and brainstorming sessions with end users and SME and document them
• Created Business and Functional Requirement documents
• Participated regularly in walkthroughs and review meetings
• Led workgroup sessions with business managers to gain final approval on Business requirements and solution documents
• Assisted QA team in reviewing test cases and test plans
• Interviewed Business users and gathered requirements and analyzed the feasibility of their needs
• Functioned as the primary coordinator between business departments and IT departments