OBJECTIVE

• I am driven to excel at providing promised deliverables to clients as part of a cross - functional, partner focused team that is greater than the sum of its parts. To build on my success, consistency and teamwork; grow with an organization into a strategic position and to be integral in building a winning team.

SUMMARY

• Excellent organization, planning and time-management skills
• Project Management Skills and experience with formal Project management Methodologies
• Certified Scrum Master (CSM)
• Project Management Professional (PMP)
• Willing to Travel
• Consistent track record of improving efficiency, leadership and valuable problem solving
• Interpersonal skills: ability to interact and build relationships with internal and external stakeholders at all levels of management
• Strong analytical, written and verbal communication skills: ability to adjust communication to technical and non-technical audiences

PROFESSIONAL EXPERIENCE

Confidential, Centennial, CO

Project Manager

Responsibilities:

• Accountable for leading, managing, coordinating, reporting on multiple projects including facilitating communication of project health and status with project teams, stakeholders and senior level management.
• Deliver projects to completion on-time and on-budget, ranging in budget from $150k to over $1.1 Million
• Lead cross-functional project teams by utilizing project methodologies, systems and tools; identify resources needed and develop detailed project plans, critical path analysis and schedules to ensure on-time delivery through the project lifecycle.
• Effectively take action to identify and resolve project risks/issues and report on mitigating steps and actions taken to ensure timely deliverables, project success and quality.
• Act as a key point of contact for ongoing initiatives and directly manage technology projects
• Confident team leader and team builder with strong motivational skills and self-direction skills, positive attitude and accountability.

Confidential, Denver, CO

Engagement Manager

Responsibilities:

• Client-Facing role with companies two largest clients. Own the relationship from C level executives to Admin team. Direct escalations from the client to our CEO were eliminated.
• Effectively managed client and stakeholder communication including project planning and review/status meetings with clients, resulting in improved understanding of critical milestones and accurate deliverables.
• Planned, organized and coordinated the release of software to our Client’s UAT and Production environments. All releases to my supported clients were successful, with never a rollback
• Monitor, track and report results, then prioritize, escalate and communicate the status and risk to achieve a quality deliverable.
• Successfully managed multiple projects and tasks in a deadline driven environment.
• Coordinated with third party vendors to collaboratively develop solutions for the end client.
• Prepared specific and unique proposals for client’s custom development requests.
• Experienced user of MS Office suite of products, including Excel and Project.

Confidential, Denver, CO

Loan Administration Manager

Responsibilities:

• Lead the activities and operations of a loan production team responsible for customer service, document processing and closing functions. Monitor performance and execution and provide ongoing feedback via one-on-one coaching and mentoring.
• 10% increase in number of loans closed per processor.
• 50% reduction in re-submissions to underwriting, improving efficiency.
• Overflow calls were reduced by 60% in one month as a result of a solution I designed and implemented.
• Developed training for overflow call team. Conducted training, analyzed and reported results to management peers.
• Successfully resolved escalations between sales teams, external vendors and customers to ensure effective administration and closing of each loan.

Consumer Loan Underwriter

Confidential

Responsibilities:

• First underwriter to gain full authority during establishment of new site (40 underwriters)
• 1 of 3 underwriters specializing in flood insurance
• 97% QA score
• Mentor and coach Loan Processors
• Reviewed, analyzed and approved individual consumer requests and products within company and industry guidelines. Number of loans approved per day exceeded company average.
• Extensive understanding of underwriting policies and procedures, including investor guidelines and regulatory updates

Confidential, Greenwood Village, CO

Senior Mortgage Review Analyst

Responsibilities:

• Developed and presented review-efficiency training
• Quality score significantly above average (4.5 out of 5)
• Competently audit and analyze completed, and in- process foreclosures abiding with State and Federal regulations
• Accurately conduct loan level reviews of default servicing, cash flow, foreclosure, and bankruptcy timelines on residential mortgage loans

Confidential, Lakewood, CO

Senior Sales Consultant

Responsibilities:

• Account representative/liaison with Bellco and Red Rocks Credit Unions for full service, credit union auto purchase and lease corporation.
• Selected as member of Emerging Leaders Team.
• Manage store and respond to staff questions in Manager’s absence.
• Developed and conducted group presentations to sales consultants.
• Established new sales record of 30 units delivered in July 2000. Top Sales Consultant for 2000 (out of 26 consultants).