PROFESSIONAL EXPERIENCE

Confidential, Irving, TX.

IT Project Manager

Responsibilities:

• Defined the project scope, created User Stories, led grooming calls and design meetings, aligned development resources for the project, created the sprint/iteration plan, and led daily Scrum meetings during the project sprint.
• Created project plans, timelines and milestone dates for dev delivery
• Aligned work by grooming stories with the different cross functional IT teams to understand their impacts, the LOE and targeting those stories to a Sprint cycle and to determine a true timeline and to set milestone targets.
• Worked with Dev Managers to assign front end developers, back end developers, mobile application developers and QA/UAT testers to work on the project tasks within that project.
• Led cross functional teams to the successful development and delivery of complexed software applications to meet the business needs.
• Collaborated with the Product owner and key business stakeholders as well as IT management
• Created targeted milestone dates and worked to lead the IT Team on the successful delivery of those milestones; delivering a quality product through successful code deployment for web and mobile based software products.
• Tracked and updated the project status and milestones using MS Project, JIRA, Excel.
• Managed Agile (Kanban) practices such as sprint/iteration planning, story grooming/estimation, release readiness calls, Go/No Go calls, retrospective sessions, backlog refinement and release planning.
• Broke down barriers and any roadblocks or impediments that would enable the Project Team’s success in delivering the project tasks/requirements.
• Coordinated with IT leadership to identify the resources needed and assigned User Stories to the appropriate resources.
• Experience with Release management, deploying software and UI configuration changes to our production environment; providing customers a great product and a return on the business’s investment.
• Identified any potential risks or issues and devised a contingency plan to mitigate risk
• Used Confluence, Service Now, JIRA and Clarity to manage project tasks, Sprint Planning and the Project release.
• Managed the delivery of Web based e - Commerce applications and Documentation based on standards for Software Development and effective QA implementation in all phases of the Software Development Life Cycle (SDLC).
• Led Sprint Reviews with the Business Owner and Senior Leadership for their feedback.
• Facilitated Sprint Retrospective meetings with the development team to review what went well and what we can do better during the next sprint.
• Led the implementation of Verizon’s Life On Verizon (LoV) product; this product supports the Verizon CARE Team where the Customer Care Agent uses the “What if” tool to assist customers with their billing questions and device upgrades.
• Led the implementation of Verizon’s Store Locator page. This was a migration effort working with both off-shore and on-shore dev resources to move the application from a Legacy platform (ATG) to the new platform (On-Prem or Play-Akka).
• Supported the What If tool that is used by the customer service team post implementation/deployment to triage and resolve defects.
• Led the development and implementation of Pega/Common Services API with Verizon’s Cohort Targeting solution; the Cohort solution identifies customers who are eligible for discounts and it presents a banner for the customer to select; once the customer has clicked on the banner, they are then re-directed to the Chatbot experience. The Business logic that drives this experience exists in Pega.
• Led the development/implementation of Verizon Protect, this product has front end development as well as API business logic which was built in Pega.

Confidential, Dallas, TX.

IT Project Manager

Responsibilities:

• Led the delivery of mid to large Enterprise projects while working simultaneously with cross functional teams which were comprised of web developers, application developers, Database Developers, QA, UAT Network team and 3 rd party vendors.
• Worked with Network and dev teams to estimate stories, define the project scope, create a project plan, resource alignment and estimating the project budget.
• Tracked and updated the project status and milestones using tools like MS Project, Excel, Autotask, Service Now and JIRA.
• Provided daily and weekly reports to VP's, CFO, CSO and other key stakeholders regarding the status of the project, what has been completed, what is remaining and how we are doing in meeting our goal.
• Managed data center, Network and POS projects for new and existing Confidential stores.
• Created detailed project plans, schedules, timelines and defined the projects scope with the Clinic Manager, Facilities Manager, Trainers and Network Team to understand the LOE for the project tasks in the network migration project.
• Worked with Internal/External Network Technicians as well as application developers to discuss the deliverables, timeline and scope.
• Conducted site survey’s, mapping the number of access points that will be needed for that site, the number of drops that will be required, equipment and site layout.
• Managed the deployment of Network Upgrades; everything from scheduling and coordinating install dates with the store and the technician, installing new racks, servers, cradle points, and replacing Confidential POS systems to Pin Pad Devices.
• Led large and small-scale Network projects for Confidential Corporate/Retail stores. Leading a team of technicians to install Network Switches, Routers, Cradle Points and racks, POS and Pin Pads; successfully completing 60 implementations a week.
• Completed a Network upgrade project, valued at $1.2 million dollars using Cisco Switches, Patch Systems, Anti-virus software and traffic encryption.
• Managed New store Network roll-outs; managed everything from conducting a site survey, mapping the number of access points that will be needed for that site, the number of drops that will be required, equipment and site layout.
• Implemented data transmission via encrypted VPN tunnel, resulting in automated data provided to critical Vendors
• Managed $1M Electronic Data Interchange workstream for 3,000 users as part of the $11M North American SAP implementation
• Completed project on time and was able to save $2.1M in my budget of $5.5M by completing the project ahead of schedule project.
• Developed, reviewed and provided recommendations for Statements of Work and contracts.
• Led the deployment and implementation of Confidential Layer 3 TV by creating and managing the project timeline, aligning the appropriate resources and tracking the project status.

Confidential, Plano, TX

IT Project Manager

Responsibilities:

• Led requirements gathering sessions through grooming and Scrum meetings to define the projects scope, development approach, application design flows, use case scenarios or stories and level of effort for development and testing
• Led daily stand up meetings with the Development team, Network Technicians, System Developers, IT Management and business stakeholders to discuss project time-lines, milestones and risk factors that could potentially affect the project.
• Coordinated with Cross functional IT Managers to gather resources for the project. I would coordinate with the Dev Managers as well as QA to assign resources to the project and to review the project plan and sprint.
• Led daily DTP calls with the IT Team(s) as well as daily update status calls with the business and key stakeholders to discuss the project status, deliverables, milestones, any problems within the project lifecycle and solutions to those problems so the project remains on track.
• Provided daily and weekly project health updates (via phone and email) to all senior leadership, the Project team and key business stakeholders.
• Managed all components of the Point of Sale (POS) and Pin pad Hardware Deployment to over 8000+ Sites U.S. and Canada.
• Planned, designed, coordinated and managed the implementation of all Hardware/ Operation deployments.
• Tracked the project tasks, schedule and status in MS Project and Service Now
• Managed the successful completion of project tasks through weekly sprints.
• Managed the project teams through software development, deployment/release of the application to the POS System and QA Validation Testing of the product.
• Led Sprint Planning Sessions, Release Planning Sessions, User Acceptance Testing and Sprint Retrospective meeting with the scrum teams.
• Defined processes and tools best suited to each project. Moved between agile, Dev-Ops and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Monitored project progress and handled any issues that arose
• Worked with an Agile/Lean approach; led the development of the web and software applications. Performed vendor and software product selection activities. Provided hands-on data and technology architecture conceptualization, ETL design patterns, project management and team leadership.
• Tracked project tasks and milestones using Microsoft Excel, Service Now, Microsoft Project and JIRA.