SUMMARY:

• TECHNICAL OPERATIONS INTEGRATOR WITH LASER FOCUS ON DELIVERING
• TRANSFORMATIONAL RESULTS IN AGILE, DRIVING PROFITABLE GROWTH BUILT ON DIVERSE EXPERIENCE
• I take pride in calling myself a Servant Leader. I deliver my best when there is a strong need of decisive coordination between teams and stakeholders. I apply lot of discipline in my work as well as I understand how the best communication among the team members and leadership can take us a long way.
• I am a senior level IT project manager with a proven track record and demonstrated ability in applying high impact technical solutions to major business objectives.
• Total 20 years of IT work experience with 10+ years in leading the delivery of multi - million $ IT Programs from its inception to launch. Delivered the medium to large sized IT projects within defined scope, schedule and cost estimates with no to minimal variance.
• Hands on experience in leading Agile Scrum teams as a QA Consultant, Sr Tech Project Manager and Scrum Master ( CSM). Lead multiple scrum teams that are spread across multiple locations including offshore (India). Working experience in interacting with the Senior leadership including CIOs, Senior Directors, VPs, etc. for Program status reporting, supporting the leadership with their Monthly and Quarterly reporting needs, etc. Tracked the Project and Program status through online tools like Confluence, Box, Google Docs, etc.
• Rich working experience in Banking and Financial domain - Payments, Credit Cards (Corporate), Auto Loans, Co-branded cards, Data Migration and Analysis, etc.
• Owned the IT programs to ensure the team is meeting the delivery targets (timeline, budget and resource utilization) and the Quality targets (Defects leakage, Test Case Execution %, Test Productivity, etc.) in all the projects. Well versed with the Agile and QA metrices in driving them to improve quarter over quarter (Sprint Velocity, Sprint Yield, Sprint Cycle Lead Time, Test Case Automation %, Test Cases Coverage, Test Case Execution %, Defects Ratios, etc.). Also worked in tracking the performance metrices (KPIs) for the team. Hands on experience in developing the detailed Project plans, Roadmaps for the IT projects.
• Worked closely with the teams spread across the locations including offshore to ensure the timely and efficient delivery. Extensively worked on managing the aggressive and tighter QA/Testing timelines and help team meet them with efficient and innovative methods.
• Coached and facilitated the teams to learn and imbibe the Agile mindset to encourage them to become self-organized. Conducted various Agile games and practices for the teams. Hands on experience in assessing the team’s Agile maturity score and helping teams to improve it.
• Support and educate Product owner on Agile scrum practices. Professionally interacted with Business users and Product Owners to understand, analyze and document the Product Backlog items (created an Agile Release Train - ART), corresponding User stories and Release Plan.
• Hands on working experience in Agile tools like Rally, Confluence, Smartsheet, Slack, Trello, etc.
• Forecasted the short and long-term resource needs and skill set requirements for the development and maintenance projects. Work with HR Global recruitment team to ensure timely availability of resources to fulfill open positions by creating the sufficient pipeline. Approve staffing plan and resource allocations to projects.
• Experience working with Alternate Workforce Team to fulfill the open positions and contract negotiations. Worked with the Vendor Management team to understand and comply with the Resource fulfillment process. This also includes working on Request for Proposals (RFP), Statement of Work (SoW), Letter of Intent, various Staffing models (Augmented, Project / Platform Outsourcing, etc), Budgeting and Invoicing, etc.
• Solicited to the staffing of IT professionals including other Managers, Project Leads and Analysts to projects. Responsible for Entry and Exit of resources in the team. Led the teams of size from 5 to 20+ including their Performance appraisals and setting their next cycle’s targets.
• Knowledge of other Agile methods like Kanban, XP, FDD, etc.
• Hands on experience in working as Senior Data Analyst for a large Corporate Finance initiative.
• Implemented a Data Dictionary for each metric comprising of metric definition, metric calculation, metric components, SOR and so on.

STRENGTHS:

Agile Practices | Technical Project Management | Scrum Master | Servant Leader | Quality Assurance Best Practices | Banking and Financial Services domain | Data Migration Programs | Continual Process Improvement/Optimization | Client Relationship Building | Tactical/Strategic Project Planning and Execution | Resource/Budget Administration | Cross Functional Team culture | Risk Mitigation/Contingency | Conflict Resolution | Excellent Team Player | Detailed oriented working style | Escalation Management

TECHNICAL ACUMEN:

Rally, Confluence, Google Docs, Box, Smartsheet, JIRA, Slack, Skype, Trello, SharePoint, MS Project, MS Visio, MS Office

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Sr Technical PM and Scrum Master

Responsibilities:

• Scrum Master of a ECM&D team for managing the delivery of one of the Regulatory/Compliance initiatives for Wells Fargo.
• Lead the daily ceremonies including the Sprint Planning, Daily Scrum and Backlog Refinement.
• Imbibe the Agile mindset amongst the team as it takes a leap from the traditional approaches to a newer Agile approach in the ECM&D platform delivery.
• Work with the Program leadership to set the Organization’s roadmap and their Agile Release Train (ART) for the 2020 launch.
• Help Product owners to understand and execute their responsibilities for effectively Sprint planning and execution.
• Help the leadership with the Monthly, Quarterly and SOW related metrics and reports.

Confidential, San Jose, CA

Sr Technical PM and Scrum Master

Responsibilities:

• Lead and manage the delivery of two scrum teams; E2E Credit Testing and Credit Monitoring Teams. Teams were multi-located across the globe.
• Collaborate with Credit org leadership to understand the future roadmap of various credit products and their Priority.
• Turn around culture, creating an employee-friendly and high performing department by assisting the Product Owners and delivery teams to understand the overall Business needs/Product requirements. Help team prioritizing the product backlog and deliver the products as per plan to the Confidential customers.
• Liaise with the Credit leadership to Schedule and plan the resources necessary for the Program (on-boarding and off-boarding).
• Identify and reduce the Risks in meeting the targets by proactive discussions and analysis with the scrum team.
• Collaborate with all the Program stakeholders including the Technology support, Enterprise/Platform Architects and other support teams to help execute the program as planned in all phases. Worked on various collaborative tools like Slack, Webex, Confluence, Trello, SharePoint, JIRA, Smartsheet, Skype, Box and Rally.
• Fuel business development opportunities by efficiently forecasting and budgeting the entire Program.
• Present the overall RAG status of the program to the Senior leadership including the CIOs, Sr Directors and Other Scrum teams / Stakeholders. Escalate the risks, issues and discuss the mitigation plan with the leadership to seek support.
• Facilitate the Daily Scrum and other scrum ceremonies. Encourage the teams to become self-organize and help them by removing the impediments.
• Draft Monthly and Quarterly Business Review reports for PayPal’s Credit Leadership team.
• Partner with the Confidential Credit leadership team to coordinate on various Request for Proposals (RFPs) and also managed the relevant vendor team’s Statement of Work (SoW).

Confidential, Phoenix, AZ

Senior Manager and Scrum Master

Responsibilities:

• E2E ownership as a Sr Technical Project Manager and Scrum Master of the Corporate Data Quality Assurance (CDQA) team responsible for Amex Corporate Data Analysis and Testing.
• Lead this team’s all the Agile ceremonies including Daily Scrum, Backlog Refinement, Sprint Planning, Sprint Reviews and Sprint Retrospectives.
• Ensure team’s financial profitability, revenue targets, and utilization targets are met.
• Propelled effective communication channels between the stakeholders including the client, offshore and onsite teams.
• Hands on experience working in Collaborative tools like Rally, Clarity, Skype, etc
• Participated in the daily, weekly and monthly client meetings and handle team’s staffing (on-boarding and off-boarding). As an owner of CDQA Team, approve onsite and offshore team members client timesheets for financial invoicing.
• Created a PMO team to bring in the operational efficiencies across the portfolio. This includes streamlining the processes for Onboarding, Offboarding, Trainings, Quality Compliance, Billing, Knowledge Manuals, Resource pooling, Request For Proposals (RFP), Track Value Add initiatives and its Cost Saves, Product Roadmap, Quarterly Business Review meetings, etc.