SUMMARY

• Extensive expertise in all phases of product life - cycle management from system definition to deployment and post-production support. Expert in project management software and/or hardware development programs. Multi-year experience in voice enabled Internet based solutions. Effective combination of technical/engineering skills along with team development and leadership.

TECHNICAL SKILLS

• Scrum Methodologies
• Agile Software Delivery Life Cycle
• Waterfall Project Management
• Evangelist of Agile and Scrum Principles
• Eliciting business requirements
• Enterprise Architect v5.0
• Confluence
• Jira
• Rational Unified Process (RUP)
• C.A.S.E Tool. - Enterprise architect
• C
• C++
• UML
• Pascal
• Fortran

PROFESSIONAL EXPERIENCE

Confidential, Denver, CO

Project Manager

Responsibilities:

• Designed and controlled project kickoffs and ensured that customer requirements were met within a detailed delivery plan and was ultimately responsible for scope, time cost and quality.
• Established project baseline and detailed plans for each implementation
• Ensured all aspects of scope, time, quality and cost were achieved
• Communicated plan milestones and general progress through weekly client updates
• Identified all delivery resource needs and request resources in line with plan requirements.

Senior Analyst / Scrum Master

Confidential

Responsibilities:

• Elicited requirements and analyzed the business objectives to develop solutions to the business issues, convert business requirements into system level requirements, document system and business level requirements and design for a developer and assist with all levels of the software development life cycle.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Demonstrated strong analytical and product management skills by providing a thorough understanding of customer's business needs and translate them into application and operational requirements.

Confidential - Denver, CO

Senior Analyst

Responsibilities:

• Spearheaded completion of system requirements (use cases & requirements) developed within Rally tool using Agile methodology.
• Initiated design sessions with project sponsors to designing new software while maintaining functional scope on projects and/or identifying change requests.
• Worked within a SDLC framework and generated deliverables including use cases, user requirements, system requirements, validation plans, test plans, risk analyses
• Mentored junior analysts

Confidential - Denver, CO

Sr. Business Analyst

Responsibilities:

• Initiated and completed business requirements (use cases & business rules) developed within TopTeam tool using RUP methodology for Motor Vehicle (MV) applications. MV applications are flexible, integrated and streamline solutions for managing any motor vehicle agency's operations.
• Led and facilitated design sessions with internal and external customers, assisting product managers in designing new software while maintaining functional scope on projects and/or identifying change requests.
• Developed Use Cases and Business Rules for business client & development teams
• Mentored a team of six junior business analysts of which 3 developed into senior analysts.

Confidential - Denver, CO

Lead Systems Engineer for Qwest Corporation

Responsibilities:

• Led the joint work of all key stakeholders in developing project requirements, defining, estimating, and prioritizing functionality, and determining related content and non - functional requirements in the development of Self Service VoIP Trunk, Toll Free Redesign and Qwest Portal (QPortal).
• Drove a cross-functional team to develop and document a common approach of capturing project requirements using Use Cases and other project artifacts (i.e., requirements elaboration) to improve communication among team members, establish common agreement about requirements, discover gaps between requirements & delivered software and prioritize work.
• Initiated and completed the on-time completion of system requirements (use cases) developed with ReqPro using RUP methodology for Self-Service VoIP Trunk Portal. Responsible for developing base requirements for single-sign-on functionality, used to consolidate login for Qwest Corp. portals. The major benefits were that end-users no longer had to memorize multiple passwords and administrators could more easily implement a consistent password policy across portals

Project Manager

Confidential

Responsibilities:

• DW Unity - Implemented Order Entry COTS product (Siebel) for all Level 3 that simplified and defined products; streamlined process with automated handoffs and consolidated information into data warehouse.
• CDW (Corporate Data Warehouse) - Consolidation of all legacy Order Entry data from Level 3, WilTel, Progress and Looking Glass applications into a single Operational Data Store repository.
• Both projects included coordinating the implementation of all development, testing and production environments.
• Delivered project management expertise to Level3 via SES Corp. with end-to-end responsibilities for the following projects

Senior System Analyst

Confidential

Responsibilities:

• Identified stakeholder needs and provided project requirements, defining, estimating, and prioritizing functionality, and determining related content and non - functional requirements in the development of Member Web and Provider Portals.
• Responsible for leading cross-functional team to develop and document requirements in Use Cases to implement a catalog of Common Services.
• Reviewed Use Case realizations, including UML design components, such as sequence diagrams, collaboration diagrams and pseudo-code to ensure completeness of design-to-requirements traceability.
• Delivered the on-time completion of system requirements that leverage existing Confidential (GWH) functionality. Responsible for maintaining consistency with GWH Service Oriented Architecture (SOA) strategy. Developed requirements that were used to implement a catalog of Common Services that was used across the Enterprise (SOA/TIBCO).

Confidential - Denver, CO

System Analyst

Responsibilities:

• Provided analytical support for the development of the FHMS new Dynamic Web Reporting system. Researched and developed system requirements for the project team as well as worked with the business user community to relay and represent the client s needs.
• Utilized Use Cases, RUP, Microsoft Office Suite, Oracle Report Designer 9i on an Oracle 9i database, and Visio, completed and delivered all assigned system requirements on time.
• Provided analytical support for the development of the VA s new claims processing system. Researching and developing system requirements for the project team as well as working with the VA user community to relay the clients needs.
• Utilizing Use Cases (Enterprise Architect), RUP, Microsoft Office Suite, Oracle Report Designer 9i on an Oracle 9i database, Visio, and TOAD, completed and delivered all assigned system requirements ahead of a very aggressive time schedule.
• Facilitated the on - time completion of Fee Phase III project documentation that included systems requirements for each set of functional requirements modules addressing needs such as, and including, performance, usability, data retention, interfacing systems, infrastructure, and business logic.

Senior Project Manager

Confidential

Responsibilities:

• Established Program Management Office (PMO) that included establishing project management processes based on industry standard best practices. Also developed PMO website as a reference site that contained document templates and PM process.
• Provided independent project oversight consulting in highly visible state IT projects (HIPAA remediation project, Colorado Business Management System, Trails)
• Managed (utilizing XP methodologies) a cross functional team of over 40 members to build a next generation interactive voice response (IVR) platform. The platform included porting of the software application from UNIXware operating system to Solaris 8 on a SUN Blade 150 platform. The effort also required porting the network interface from proprietary to industry standard (NMS AG4000) telephony boards. Finally, VoiceXML capabilities were added to the platform. Delivered application on schedule, within budget and well with in quality metrics.
• Assembled and developed system requirements for a Windows - based service creation tool (Avaya IVR Designer) used for developing IVR applications. The tool was used for rapid application development on an IVR platform, thereby increasing ROI on Avaya Interactive Response (IVR) platforms.