SUMMARY

• Self - starter in all aspects of the product development process, including initial conception, resource allocation, workflow planning and executive relationship building
• Expertise in the administration of complex project and process improvements in connection with top management, key decision-makers
• Quick learner with skills to deal with initial ambiguity and ramp up on high priority projects - delivered on time
• Experience working with culturally diverse teams and with offshore-onshore team environment, SAAS provider / external supplier

TECHNICAL SKILLS

Languages and Technologies: SQL, HTML, XML, Agile methodology (Scrum, Kanban)

Tool: JIRA, JAMA, GIT, Hybris (SAP), HighJump (WMS), Adobe CQ5, Eclipse, Dynamics 365, VSTS, SaopUI, Camtasia, Microsoft Project

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Prepared training videos using Camtasia and coordinated and scheduled training sessions for thousands of users located across USA and other global sites.
• Managed Tool portfolio, created monthly Cadence and Rhythm of Business plan for Fiscal Year 20
• Participated from User story grooming to UAT to launch of the Global Contracting Office's (GCO) new Legal Contracting Experience for Microsoft employees and backend contracts lifecycle management platform.
• Supported project activities for CELA SaaS applications and business support project
• Scheduled and facilitated many meetings /training sessions as per need
• Simplified the process by using modernizing techniques for high priority and highest visibility project
• Facilitated User Acceptance test (UAT) strategy and format with fresh view
• Collaborating with Core Functional Engineering team and Business team

Confidential

Senior Analyst/Senior Program Manager

Responsibilities:

• Planned and drove implementation of BVT & Regression suites which saved more than 120 hours of manual testing per month and increased code coverage 200%
• Worked with SMEs to gather data for estimation and planning of automation timeline, effort and resources
• Collaborated with SDET and QA Leads to establish and strengthen automation development processes
• Facilitated on-time product delivery by working with a variety of stakeholders to prioritize work, identify and resolve dependencies, and maintain organizational focus
• Analyzed need and created Scrum board for automation to start weekly sprint to achieve “CICD Ready” target
• Prepared weekly and monthly KPI reports to show automation program progress to CIO and senior leadership
• Managed entire Automation Program starting from analysis and design through development to testing and implementation
• Participated in negotiating due dates and deliverables to optimize content output and ensure that deadlines are met while maintaining product quality as per expectation
• Collaborated with Microsoft Team, Confidential Business and IT teams on daily basis
• Work closely with the business and technical personnel to identify gaps in requested functionality and offer innovative solutions and requests
• Proactively identified, communicated and managed risks and issues
• Contributed in interviewing and onboarding new resources and providing regular updates on the progress
• Sending weekly status reports to entire feature team as well as senior Leadership
• Lead planning and execution of complete tax platform migration project which helped Confidential reduce licensing costs and increase tax accuracy by moving to Avalara AvaTax
• Broke down complex business requirements into manageable solutions, wrote functional specifications
• Solved complex technical problems by collaborating with Business users, Technical as well as Testing team on timely manner for such high priority, high risk and tight deadline project

Confidential

Senior Software Analyst

Responsibilities:

• Customer Experience Management (CEM) was a core project for the company where the whole site was being converted to reusable and maintainable components-based architecture using Adobe CQ5
• Participated in Sprint planning, Daily standups, Sprint Demo and Sprint Retrospective meeting/ activities
• Actively assisted in the acceptance and validation by testing the delivered stories
• Participated in integration and user acceptance testing (UAT) of frontend with backend services such as gift registry, emails, trips and product reviews
• Worked diligently on finding gaps and guided to identify delta test scenarios in many different areas of Confidential ecommerce site on very tight deadlines
• Interacted with multiple stakeholders to gather domain knowledge to develop in depth test documents
• Updated existing test cases and added new test cases to fill gaps in testing using Selenium Web driver

Confidential

Program Manager

Responsibilities:

• Collaborated with team to define product backlog and prioritized it
• Implemented the website in phases - static pages, interactive webpages, checkout and integration with PayPal, returns, and gift card, mobile app
• Used Agile best practices and used scrum methodology to deliver sprints every 2-3 weeks
• Collected improvements from customer, employees, and vendors and then prioritized it in the backlog
• Setup foundation - secured domain name, hired 3rd party contractors, purchased software/hardware
• Evaluated products for sales and inventory management, analyzed build vs buy options
• Implemented Point of Sale system for sales, returns, inventory management and gift card capability in phases
• Integrated barcode with scanner; performed setup and configuration of printer for barcodes
• Integrated with mobile payment portal - Intuit GoPay
• Interviewed and hired 3rd party contractors for website development
• Successfully managed team of 10 offshore contractors and 12 employees