Scrum Master Resume Dallas, TX - Hire IT People

SUMMARY

Superior ability to conceptualize, create, and deliver creative training strategies and technical processes. Dedicated team player with a proven track record of thorough process documentation, creation, and review which has resulted in successful implementations that drives business success.

TECHNICAL SKILLS

Computer/Printer Set - up Instructional Design Technical Training/Development
Reporting/KPI’s & Dashboards Active Directory VPN Access
IT Asset Management Mac iOS Business Development eLearning Technical Writing POP3
Agile Methodology Android/iOS Platforms Citrix 6.5
508 Compliance

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Scrum Master

Responsibilities:

Responsible for incorporating feature requests in to the product roadmap
Grooming and prioritizing product backlog to coincide with release dates
Facilitated DADS training across Texas, Oklahoma, & Colorado markets
Testing online student management, scheduling, testing, and reporting functions
Assisting medical professionals to remain compliant w/ Dept of Aging & Disability
Documenting Use Case Requirements, Requirements gathering, Gap Analysis, and full life cycle development
Risk & Issue Management while coordinating with site engineers, clients and various stakeholders to optimize performance
Coordinated w/ DADS & healthcare professionals to create approved training tutorials for online continuing education classes

Confidential, Plano, TX

Technical Trainer/Scrum Master

Responsibilities:

Mentor the Product Owner to clearly define project scope and objectives
Successfully guide the Scrum teams to increase sprint velocity by 30%
Assisted the team in the early identification of impediments & faster resolutions
Using Agile tools like JIRA & Confluence to track team progress and delivery performance
Facilitating crucial team conversations aiding in conflict resolution and empowering delivery teams
Tracking key metrics via burn-down, burn-up, team velocity, and sending progress to our stakeholders
Responsible for facilitating scrum events for multiple cross functional teams (sprint planning, daily scrumsprint review and retrospective) at regular pace and ensuring full engagement. Until the team reaches a point where it is self organizing, managing, and able to conduct ceremonies autonomously.

Confidential, Fort Worth, TX

Project Manager/Scrum Master

Responsibilities:

Responsible for working with Agile Coaches to develop and deliver a comprehensive Scrum training program
Responsible for delivering 1:1 coaching sessions to resolve conflict within the team and Agile related guidance
Worked with POs to clearly define and the Definition of Ready (DOR) & Definition of Done (DOD) for the team
Coordinated w/ engineers/clients to optimize site & software performance and manage defects/ change requests
Worked with teams to develop a new way of tracking improvement area during retrospectives and facilitated the team in implementing these Kaizens organization wide

Confidential, Dallas, TX

CSM Candidate/Scrum Master

Responsibilities:

SME for Microsoft Office 365, 2010, and 2013, AD, Skype, & Microsoft Teams
Assist Office 365 customers with configuration & deployment of their accounts
Knowledge of Microsoft Exchange Server 2007/2010/2013 , Powershell scripting
Office 365 migration, deployment, and troubleshooting in an enterprise level environment
Execute, manage, and lead Office 365 customers (small business >300 licenses) through onboarding process
Possess the knowledge and conviction to articulate why the cloud & O365 is a transformational industry change
Strong technical leadership, relationship building to create, reinforce, motivate and guide customers in Exchange
Administration Center and other applications in the O365 suite

Confidential, Dallas TX

Desktop Operations/ Technical Support

Responsibilities:

Troubleshooted Lexmark Printers: Software and hardware X646E; 710
Configured servers; hot swappable hard drives and power supplies
Submitted, escalated, and followed up on support tickets on ticketing eagle
Installed hardware (imaging software Installed SCSI controllers; mapping/remapping of printers and hard - drives)
Performed computer memory installation and upgrades