SUMMARY

• Product manager with diverse background in project management, finance, marketing, operations support, reengineering, travel, technology, and product management.
• As an innovative thinker, I am continuously seeking opportunities to improve operational effectiveness and efficiency by properly balancing the triad of people, processes, and technology.
• I have the wonderful opportunity to work at the intersection of business, technology and user experience.
• This enables me to leverage my past experience and pursue my passion for delivering engaging products for customers, while keeping a constant eye on business value. All the while, looking towards the next technological innovation that will make for an excellent user experience.

AREAS OF EXPERTISE:

• Product Management
• User Experience
• Customer Loyalty
• Technology Development
• Project Management
• LEAN Process Improvement
• Innovative Strategic & Tactical Planning
• Analysis

TECHNICAL SKILLS

• Agile, Scrum, Kanban, and Waterfall software development methodologies.
• Access, Excel, Word, PowerPoint, Project, Visio, SharePoint, Outlook
• Rally, JIRA, SQL, HTML, XML, JavaScript, JAVA, Visual Basic, VBA

PROFESSIONAL EXPERIENCE

Product Owner

Confidential, Phoenix, AZ

Responsibilities:

• Responsible for improving and expanding the processing capabilities provided to our Merchants and Payment Partners in a strategic manner that is most expedient to facilitate both current and emerging payment technology trends while driving value to the business and our customers.
• Deliver tools and capabilities based on customer needs, competitive analysis, market and technology trends.
• Maintain open communication channels with stakeholders, business partners, and technology partners.
• Leading and coaching others in Agile ceremonies, scope prioritization, backlog grooming, writing features and user stories.

Product Owner

Confidential, Phoenix, AZ

Responsibilities:

• Leading a team of analysts, consultants, developers, and QA who perform complex analysis, research and development on risk data and systems, with a focus on credit risk and regulatory reporting data.
• Responsible for planning, prioritization and executing against a roadmap to support the Risk and Finance transformation to a unified data platform (Oracle OFSAA).
• Cross - team collaboration with enterprise wide risk and technology groups to define information needs and translate those needs into features and detailed user stories for development work in Oracle.
• Leveraging Agile methodology to efficiently manage the product backlog to align with the overall product strategy.
• Leading the test planning, test execution and defect resolution for the scrum team.

Senior Product Manager

Confidential, Phoenix, AZ

Responsibilities:

• Delivering product features that excite and delight our customers while opening their Confidential account(s) on the schwab.com website and mobile app. Driving the Schwab digital transformation through collaboration of many Scrum teams and partners.
• Defining the global strategic product vision and working closely with sales, marketing, credit/underwriting, finance, and technology teams to ensure revenue and customer satisfaction goals are met.
• Leveraging the Pragmatic Marketing Framework to develop marketing concepts, positioning and implementation of products, including gathering and prioritizing product, stakeholder and customer requirements.
• Leveraging data gathered through customer surveys, interviews, and feedback, competitive analysis, third party research, and A/B testing to create a comprehensive product strategy and roadmap. Utilizing LEAN startup methodology to leverage data and analytics (KPI’s and metrics) to experiment and learn with actionable data in order to facilitate the decision to proceed or pivot along the product roadmap.
• Collaborated with UX/UI team to create feature rich wireframes using InVision to create dynamic mock-ups to facilitate understanding and alignment on UX/UI requirements with the various cross functional teams (Marketing, Finance, Legal, Engineering).

Product Manager/Product Owner

Confidential, Phoenix, AZ

Responsibilities:

• Actively managed the U.S. Membership Rewards customer loyalty program for Confidential . With over 10M customers, and tens of millions of transactions flowing through the mature product, focused on feature diversification, and driving operational efficiencies in agility, cost, innovation, and time to market.
• Leveraging the Agile SAFe model to deliver a large portfolio (250+ engineers) to include direct leadership of 7 scrum teams with 50+ software engineers within the U.S. Membership Rewards technology organization to develop, test, and deliver the defined capabilities and rapidly iterate new solutions.
• Delivered cost reductions of 2.8M annually through reengineering of cycle jobs, parallel processing, and automation
• Drove the transformation of Card Member Loyalty capabilities for the Consumer and Small Business card platforms by establishing a product strategy and roadmap, product backlog management, and effective prioritization to deliver high priority features and strategic capabilities.

Software Project Manager

Confidential, Phoenix, AZ

Responsibilities:

• As E2E Project Manager, successfully led several large cross functional project teams (20+ teams and 60+ individuals) to deliver projects that are within scope, on time, and within budget while leveraging Agile SAFe, SCRUM, and KANBAN methodologies to deliver software in a more efficient manner.
• Drove delivery of multi-year key transformative project (earn migration) from our legacy to distributed systems.
• Successful in managing the multi-million dollar financials of several key projects.
• All projects managed have the highest praise possible as evidenced from feedback provided through the Project Survey Portal.
• Led technology transformation (Waterfall to Agile) through evaluating and implementing opportunities to streamline, simplify existing processes, and leverage technology tools to drive efficiencies (SharePoint, JIRA, Rally).

Product Owner

Confidential, Phoenix, AZ

Responsibilities:

• Improved control environment of the US Corporate Travel Refunds and TicketTrax programs by creating and implementing several new financial and performance reports.
• Perform weekly and monthly quality analysis to ensure agreed upon SLA's with vendor partners, internal, and external customers are being met.
• Defined and prioritized roadmap, backlog, and feature development for the Centralized Travel Refund Center.