Senior Program Manager Resume

SUMMARY:

Senior Program Manager who brings a principled and global perspective to software development and business operations. Energetic and motivational team leader who delivers technical programs, drives process improvement and fosters self - organizing teams. Transforms technical understanding into actionable roadmaps through process transparency and predictable delivery.

EXPERTISE:

Certified Scrum Master and Agile Methodology Team and Program leadership capabilities
Certified Scrum Master/Agile software development SaaS SDLC management across multiple teams
Creative problem-solver and ability to innovate Highly adaptive working under tight deadlines

EXPERIENCE:

Senior Program Manager

Confidential

Responsibilities:

Process implementation: Brought platform teams into bi-weekly development cycles, improving predictability and transparency of development efforts across multiple components.
Team leadership: Manage development lifecycle process including implementation in Atlassian tooling. Act as Scrum Master for platform and mobile teams, embodying Agile principles.
Coordinate Requirements: Communicate across teams and drive specification for software development.
Release management: Implemented a bi-weekly release cycle for platform teams, increasing reliability and rhythm of delivery.
Process improvement: Drive initiatives to adopt new processes and toolsets including localization management, issue tracking and coordination across multiple defect backlogs.
Dependency management: Align engineering efforts, dependencies and risk across globally-distributed teams.
Partner management: Manage software development efforts across multiple platforms including the launch of new partner integrations for Amazon Alexa, Google Assistant, and Apple AirPlay and HomeKit.

Program Manager

Confidential

Responsibilities:

Dependency Management: identify and prioritize features and scenarios between internal teams and core partners throughout dev cycle.
Manage Communications: Maintain program status reporting for over 50 key stakeholders including SLT.
Engineering release management: Drive servicing release sign-off process with 10+ application teams.
Provide premier concierge and support for 5 key HoloLens Enterprise customers.
Unity program coordination, representing software development team requirements.
Communicate API changes, hardware and OS requirements and triage issues on behalf of application development teams.
Led test validation team for HoloLens and MR product development “golden path” scenarios.

Program Manager

Confidential

Responsibilities:

Budgeting and forecasting: Define and manage localization budgets of $100k to over $3+ million, expense forecasting.
Ensure balance of quality, schedule, and cost to ship localized experiences to international customers.
Project management: Establish production schedule and rhythm of business for multiple concurrent projects.
Requirements gathering: Communicate requirements, design specifications and implement solutions for global readiness.
Team management: Manage global, cross-discipline production team resources including vendor management.
Asset and security solution design: Design, specify and administer scalable resource security model, standardizing processes across the portfolio, ensuring compliance and consistency.

Program Manager

Confidential

Responsibilities:

Scope, coordinate, and track digital assets in excess of 20K files-per-product for 13+ languages.
Collaborate with v-team to design, pilot and implement Kinect voice command process for Confidential titles.
Specify, design, recommended, and implement audio solutions including a multi-gender, multi-lingual dialogue system.
Partner with core stakeholders including studios and suppliers to establish a rhythm of production.
Manage deliverables and define KPI and quality metric accountability for key localization components.
Earn trust with core development by taking area ownership, improving turnaround times and minimizing churn.
Partner with platform team to define, prototype and deploy Kinect voice-collection and tuning pipeline, including VUI grammar definition, utterance collection, XML schema design and accept threshold tuning.

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