PROFESSIONAL SUMMARY:

• 9+ years of diversified experience in IT development, Project Management and Analysis and expertise in understanding, collaborating, stakeholder engagement and gathering the requirements from business users.
• Accomplished servant - leader capable of delivering large-scale software and development projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams.
• Drove adoption of Agile and Lean software development methodologies Scrum, XP, SAFe, Rally and Kanban practices across teams.
• Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management. Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.
• Scrum Agile Areas of expertise include Agile Principles, Tasking Meetings/Retrospectives, Communication Relative Estimation, Story-Based Development, Iteration/Sprint Planning Meetings and Conflict Resolution.
• Excellent work experience in managing global teams within a Digital Product Delivery environment.
• Experienced in Financial/Budget management and familiar working with content management systems.
• Knowledge transfer from the client to the team - Obtain the technical knowledge and share it with the team.
• Communicate timelines, progress, delays etc. back and forth from the team to the client and vice-versa. Experienced in handling larger Java, Oracle and Mongo based teams with much larger deadlines in onsite-offshore model.
• Shares the FRD (functional requirements document) and works on making a test plan. Review the test scenarios/Test cases with the client team and provides a sign off. Provides inputs on the test data preparation phase
• Provides test execution guidelines. Perform the smoke and sanity test on any deployed build and gives a go ahead for the team to continue testing. Participates in the test execution
• Holds defect review meetings with the concerned development and support teams. Collects metrics and Supports UAT
• Outstanding organizational, communication, and presentation skills. The daily work status, Report defects, Prepare test reports, Test metric collection. Participate in the defect review and other project related meetings as needed.
• Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
• Assessing the Scrum Maturity of the team and organization to coach the team to higher levels of maturity at a pace that is sustainable and comfortable for the team and organization.

WORK EXPERIENCE:

Sr Project Manager

Confidential, Dallas, TX

Responsibilities:

• Drive product launches through cross-functional collaboration across all phases of the Product Lifecycle including all activities necessary to conceive, qualify, plan, launch, and end-of-life products.
• Cultivate respect-based relationships across the organization including technology, finance, sales, marketing, and operations through demonstrated expertise and action-based leadership.
• Invest in the total success of products and initiatives by decisively defining and managing critical milestones, dependencies, and risks
• Professionally and assertively assume ownership of deliverables and harness chaos and/or ambiguity into driving quality results
• Prepare and deliver program status updates and presentations to internal stakeholders and executive leadership team.
• Provide clear direction (and support) to multiple teams simultaneously, in all aspects of the program.
• Proactively solve conflicts around resources, schedules, risks, scope and other program-level issues.

Environment: Agile (Scrum), JIRA, SharePoint, MS Office (MS Project, MS Word, MS Excel, MS PowerPoint)

IT Project Manager

Confidential, San Jose, CA

Responsibilities:

• Document the project plan and prepare recommendations for implementation of risk mitigation or process change and responsible for knowledge transfer and support to change management team.
• Responsible for ensuring all the projects where code or process is changing on Confidential platform, is fully committed using the commerce portfolio, commit and release management processes.
• Present project in socialization meeting with all the impacted teams and stakeholders and close on open items prior to internal commit. (IT managers commit)
• Work with the project requestors and SMEs to complete the project socialization presentation for the projects ready for solution commit. (monthly commit)
• Assess the new project request: Understanding the requirements, identifying the impacted tracks, facilitate assessment across impacted tracks.
• Ensure the participation from all impacted functional teams and stakeholders (interface with functional BA/ITA/DEV/QA/Boundary POCs)
• Participate in post go-live meeting cadence (Sunrise and sunset calls) and triage issues for severity and work with issue owners to closure.
• Provide and highlight specific issues and risks impacting approval that need to be called out to the leadership, managers and stakeholders.
• Support in closing issues from test cycle or disposition them as FRDs ahead of the release readiness review.
• Plan and implement the internal & external reviews with development teams and stakeholders respectively.
• Prioritize the projects with management and work with analysts towards solution completion and reviews.
• Support development leads in preparing for FPR and Go-Live activities in collaboration with PMO & ERMO.
• Design an overall project plan and implement it as per the milestones from new request to go-live.
• Analyze and help close any open items (if any) to secure approvals towards solution commit.
• Responsible for ongoing communication with business sponsor on scope status & updates.
• Facilitate project kickoff with all impacted teams for finalizing project and reiterate.
• Consolidate and present project health status during weekly calls with PMO.
• Confirm engagement with impacted tracks including resource assignments.
• Identify risks and recommend mitigation plans.

Environment: Agile (Scrum), Rally, Smartsheet, MS Office (MS Word, MS Excel, MS PowerPoint)

Scrum Master

Confidential, Denver, CO

Responsibilities:

• Served as the Community of Practice Lead for Scrum Masters. Created and delivered engaging workshop content.
• Facilitated discussion, decision making, and conflict resolution. Ensured team level metrics are relevant and maintained.
• Identified dependencies on other teams and coordinated when needed. Supported agile transformation through all levels of the organization.
• Provided all support to the team using a servant leadership style whenever possible and leading by example.
• Worked closely with Program/Project leaders to drive ongoing communication and execution alignment.
• Assisted with internal and external communication, improving transparency, and radiating information.
• Supported and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
• Assisted with documentation for testing, implementation and support for business solution, application and/or software enhancement.
• Acted as a subject matter expert (SME) by learning the business user functions, organization and role in the enterprise as well as industry best practices.
• Analyzed, identified, and documented through either Change Requests or New Project forms specifications for solution development and/or software enhancement.
• Built a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
• Facilitated scrum ceremonies - retrospectives, planning, stand-ups, grooming sessions. Removed blocks for the API team including raising awareness to organizational blocks and/or risks. Facilitated getting the work done without coercion, assigning, or dictating the work.

Environment: Agile (Scrum), Kanban, Rally, MS Visio, Just in Mind, MS Office (MS Word, MS Excel, MS PowerPoint), Confluence.

Scrum Master

Confidential, Richmond, VA

Responsibilities:

• Collaborated with senior internal and external personnel in own area of expertise.
• Managed the scrum process with the coordination of scrum team in Agile methodology.
• Demonstrated good judgment in selecting methods and techniques for obtaining solutions.
• Facilitated the team for better creativity and tried to improve the efficiency of the development team.
• Worked on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Helped product owner in maintaining the product backlogs in good shape and make them ready for the next sprint.
• Performed web-project completion using an internal customer perspective; typically, from initiation through delivery.
• Worked on CMS to make sure the methodologies and processes are followed by the team appropriately and hit the ground running.
• As a seasoned, experienced professional with a full understanding of area of specialization, resolved a wide range of issues in creative ways.
• Coordinated cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget.

Environment : Agile(Safe), JIRA 6.1, MS Project 2013, MS Visio, MS Office 2013 (MS Word, MS Excel, MS PowerPoint), Confluence, Just in Mind, CMS

Scrum Master/Project Manager

Confidential, Richmond, VA

Responsibilities:

• Exhibited outstanding influencing skills to effectively drive project / program efforts.
• Leveraged problem solving and influencing skills to ensure project plans deliver on intent.
• Evangelized with stakeholders and customers to communicate delivery of new capabilities.
• Built relationships and collaborated with key stakeholders to ensure delivery of commitments.
• Ensured projects are being documented appropriately to mitigate risk and to be delivered on time.
• Prepare and keep project documentation such as daily reports, EMV reports, meetings minutes, etc.
• Designed and managing project plans in a complex dynamic environment, revising needs to meet changing requirements.
• Partnered cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery.
• Knowledge of how the Tech organization is operating and maturing and how the Program’s deliverables are aligned to the company’s imperatives.
• Demonstrated a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
• Drove agile program/projects based on defined priorities; ensured scope of deliverables, timelines and budget are met; identified risks and issues and mitigated and / or escalated as needed.
• Proactively communicated with the team and provided constant support for the engineers to enable EMV card processing with self-checkout solution on different pin pad devices, as a part of project.

Environment : MS Project, UML, Rally, Agile (Safe), MS Excel, SQL Server, MS Visio, wire frames, Rational Analyst Suite

IT Business Analyst

Confidential

Responsibilities:

• Supported and participated in formal reporting related to IT Operations.
• Lead and provided cross functional (from the requirement domain) project oversight for the PMO staff.
• Provided factual content, analysis and other information to guide project development and enhance activities.
• Directly handled requirement development tasks associated with high profile, high priority Confidential strategic initiatives.
• Assisted in the governance of IT disciplines. Collected, analyzed and documented service management related activities.
• Provided tactical (day-to-day) requirement development guidance, based on the strategic SDLC model (ADM), for the PMO staff.
• Investigated, resolved and escalated problems. Monitored and analyzed metrics to ensure customer satisfaction and vendor performance.
• Assessed process improvements opportunities utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify priorities and advised on options.
• Established and maintained cooperative partnerships with multiple organizations across Confidential including business partners, business services officers, architecture, software development and testing.
• Participated in planning sessions related to projects and implemented process improvement within the functional area. Documented discussions and agreements. Facilitated gate reviews, change advisor boards, and IT operational meetings.

Environment : MS Visio, SQL, MS Word, MS PowerPoint, SharePoint, MS VISIO, UML, Just in Mind

IT Business Analyst

Confidential

Responsibilities:

• Responsible for drafting Epic and User Stories.
• Assisted Product/Project Managers in creating a product roadmap.
• Performed reviews of the deliverables based on acceptance criteria.
• Worked with Scrum Master and Scrum team to elaborate the user stories.
• Groomed Product backlog and worked with product managers to prioritize the user stories.
• Participated in scrum ceremonies and acted as a Liaison between Business and technical teams.
• Conducted meetings with client Business teams to understand and document Business requirements.

Environment: MS Visio, MS PowerPoint, MS Excel, MS Word, MS Project, SharePoint.