SUMMARY

• IT professional with over 20 years experience in delivering strategic IT solutions, (SDLC), strategizing IT business alignment, including system Administration, implementation and support, change management, I.T. Infrastructure & Software Procurement, operating system installation, upgrades, Server decommissions, Server installations, software migration, print management, software and licensing management, change management, contract negotiations, and storage projects, business process re - engineering, process integration and mapping, designing, functional specification prototyping, testing, training, cutover and change management activities.
• Worked on end-to-end development; starting from requirement gathering till Confidential delivery of objects. Expert in planning, and managing resources to successfully complete project goals and objectives.
• Proven success in directing improvement initiatives, systems projects, operations, IT support and program management across IT industry while guiding teams throughout project life cycle, applying advanced communication, training, and mentoring skills
• Blends technical acuity and financial acumen with inspirational leadership to achieve organizational objectives.
• Skilled problem identifier and troubleshooter, comfortable managing systems, projects and teams in IT environments.
• Effectively plan, install, configure and optimize IT infrastructure to consistently achieve high availability and performance.
• Great team player and enthusiastic with exceptional customer service, communication and time management skills.
• Self-motivated, proactive, and has Confidential ability to thrive in a fast-paced environment.
• Implement standardized project management methodologies, cost controls, and best practices; manage daily operations, prioritize resources, and develop creative solutions to broad issues.
• Ability to analyze desktop technologies and recommend upgrades/changes based on assessments of Confidential organization's current and future needs.

TECHNICAL SKILLS

Networking: network segments, internet, and intranet systems, TCP/IP, firewall and VOIP, network

Protocols: DNS, DHCP, Active Directory, Group Policy, IIS, File Servers, NTFS

Server: Windows server (2003, 2008 R2, 2012 R2), server virtualization Hyper-V, server storage solutions (SAN, NAS, etc.), Microsoft Exchange server 2010, Linux

Security Clearance Level: DHS Public Trust

Operating systems: Windows 7, Windows 2000 / XP, Active Directory, MS Exchange Administration, VMware and security administration policies

WAN and network communications: LANs, WANs, wireless network (e.g., hubs, routers, switches, cabling, servers, backup systems, interface cards, modems, etc.)

Data management: VoIP solutions, desktop (screen pop) applications

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Managed Infrastructure projects for Server Decommission and Server Deployment (Unix, Linux, and Windows)
• Created Change Requests, with Confidential Remedy Change Management tool and Sharepoint.
• Managed, reviewed, and assessed Confidential impact of proposed contract changes on different project baselines while maintaining Confidential schedule and making recommendations
• Managed $5 - $10 million dollar packaged software application and database release deployments
• Created project plans, scheduled and tracked status, costs and maintained plans and issue logs
• Identified, recorded, prioritized and tracked customer complaints and non-conformance; investigated Confidential causes of non-conforming and implement solutions
• Interpreted, translated, analyzed and documented business and technical systems requirements, specifications and design
• Directed change management, project management, and training efforts.
• Employed stakeholder assessments and readiness evaluations to developed appropriate measures and objectives toward optimum outcome of change.
• Mitigated risk factors through careful analysis of financial and statistical data.
• Developed and provided Change Management Metrics and reports.
• Exposure to problem tickets, preventative actions and root cause analysis.
• Scheduled and led weekly meetings for Change Request Review,
• Worked with business partners to develop technology concepts, requirements, design alternatives, project schedules, and costs for new systems initiatives.
• Monitored performance by collecting, analyzing relevant data, defining metric and identifying areas of improvement in Confidential quality system metrics.
• Managed and controlled Confidential quality of project deliverables for medium-sized, low to medium risk technology-based projects, or pieces of larger projects, from initiation to delivery

Confidential

Project Manager

Responsibilities:

• Public Trust Security Clearance as this role was a U.S. Government Contract for Confidential Department of Homeland Security
• Manage vendor and create/update project related documents (Project Plan, Communications Plan, and Risk Analysis and budget financials)
• Managed $140 million dollar packaged software application and database release deployments
• Managed Cloud migration projects with $5 million dollar budget
• Managed Confidential upgrade of Confidential Sharepoint migration
• Managed Confidential BMC Remedy 9 Service Desk application upgrade to
• Controlled, monitored and managed project deliverables and project deployment on time, with quality, within budget, and as per specification
• Manage project team; demonstrated Confidential ability to coach, mentor and positively influence others and provide timely feedback to individuals and resource managers.
• Built deployment plans, back-out plans and timelines.
• Develop management dashboard task resolution or use related SharePoint environment.
• Manage, monitor, and measure Confidential progress of project activities at various project phase
• Provide engineering support and technical assistance for project coordination, tracking, and monitoring
• Prepare, review, analyze, cross reference, update, and manage Confidential deliveries and implementation of project plans

Confidential

Project Manager

Responsibilities:

• Created Change Requests, with Confidential Remedy Change Management tool and Sharepoint.
• Managed, reviewed, and assessed Confidential impact of proposed contract changes on different project baselines while maintaining Confidential schedule and making recommendations
• Managed application and database release deployments on projects with a overall budget of over $70 million
• Created project plans, scheduled and tracked status, costs and maintained plans and issue logs
• Identified, recorded, prioritized and tracked customer complaints and non-conformance; investigated Confidential causes of non-conforming and implement solutions
• Interpreted, translated, analyzed and documented business and technical systems requirements, specifications and design
• Directed change management, project management, and training efforts.
• Employed stakeholder assessments and readiness evaluations to developed appropriate measures and objectives toward optimum outcome of change.
• Mitigated risk factors through careful analysis of financial and statistical data.
• Developed and provided Change Management Metrics and reports.
• Exposure to problem tickets, preventative actions and root cause analysis.
• Scheduled and led weekly meetings for Change Request Review,
• Worked with business partners to develop technology concepts, requirements, design alternatives, project schedules, and costs for new systems initiatives.
• Monitored performance by collecting, analyzing relevant data, defining metric and identifying areas of improvement in Confidential quality system metrics.
• Managed and controlled Confidential quality of project deliverables for medium-sized, low to medium risk technology-based projects, or pieces of larger projects, from initiation to delivery

Confidential, Phoenix, AZ

IT Facilities Engineer

Responsibilities:

• Managed vendor and performed Confidential migration of over 4500 Windows XP Machines to Windows 7 for Confidential entire Banner Good Samaritan Hospital Campus
• Built deployment plans, back-out plans and timelines.
• Packaged Windows 7 software and managed application and database release deployments overall $10 million dollar project.
• Backup and restore user data via Windows Easy Transfer. Ghost Image all systems for data recovery if needed.
• Record all migrated systems and replaced systems in Confidential IT Helpdesk SharePoint documents.
• Managed Confidential desktop support and network staff, including Confidential deployment, monitoring, maintenance, development, upgrade and support. Also managed Confidential Help desk and ensured that clients receive technical support services and supervise help desk personnel.
• Installed VOIP phone solutions at all of ambulatory locations.
• Supported 1500 end-users+ with Software configuration for commercial and off Confidential shelf software or shrinked wrapped
• Installed and configured Lync 2010 on all workstations within Confidential Corporation
• Provided proficient technical support to maintain, monitor and troubleshoot technical systems that are associated with providing critical patient care
• Managed SCCM (System Center Configuration Manager) for remote control, patch management, software distribution, Windows 7 operating system deployment, network access protection, and hardware and software inventory
• Planned, prioritized and coordinated scheduled projects. developed well defined project plans, work schedules and critical timelines
• Provided weekly status meeting with Confidential client as well as Senior Leadership
• Translated computer/information technology terms and concepts into meaningful business-oriented concepts for effective communication with management peers
• Interfaced with various internal departments and staff (including IT, Security, and Business Departments)
• Interacted with Confidential customer, from a variety of departments, to research and develop solutions to support issues resulting in a positive experience for Confidential customer

Confidential, Phoenix, AZ

I.T. Manager

Responsibilities:

• Managed 20 contracted resources and various vendors.
• Managed desktop support and network staff, including Confidential deployment, monitoring, maintenance, development, upgrade and support.
• Hands-on VoIP solutions rollout across Confidential corporation for Confidential Call Center, Corporate office, video / web conferencing, Virtual receptionist, and Mobile integration.
• Analyzed support requests to determine potential improvements to service delivery
• Managed allocation of resources to ensure effective delivery of services to customers and manage large-scale rollouts of new technologies or upgrades.
• Packaged software and managed application and database release deployments overall $24 million dollar project.
• Built deployment plans, back-out plans and timelines.
• Documented all processes for computer off Confidential shelf configurations.
• Developed short and long-term strategies to improve service offerings, development of user self service capabilities.
• Conduct comprehensive testing of new products in preparation for rollout.
• Preserved assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Monitored and managed budgetary tasks for Desktop Support Services group including budgets, cap expense planning and personnel.
• Provided web project status reports by collecting, analyzing, and summarizing data and trends.
• Installed, configured Lync 2010 on all workstations within Confidential Corporation.
• Managed a Large Enterprise Active Directory Hierarchy. Issued, Removed and managed Access Security levels.
• Modified Confidential entire Active Directory Structure to make it manageable and logistic specifics using Windows 2008 R2 Servers, Windows 2003 Server and Windows 7.
• Collaborated with Confidential Director of IT, developed and enhance standards and procedures for information technology within all business units of TheInventure Group.
• Implemented Confidential Change Management environment within Confidential organization and was accountable for coordinating, monitoring and facilitating Confidential change management process on a 24 x7 basis
• Managed print evaluates and office's print environment against its printing needs, optimizes Confidential placement and number of devices in Confidential office, and tightly manages ongoing print needs and consumable usage. Negotiated a new print management contract and saved Confidential company over $100,000.
• Managed supplier service levels, performance goals and objectives.
• Ensured software procurement activities are processed with compliance with all required Corporate Procurement guidelines and using appropriate tools and systems.
• Managed Confidential Hardware installation project lifecycle, by coordinating meetings, providing issue escalation, etc., managed VMware ESX 4.1 virtual environment. Virtual desktop infrastructure (VDI)
• Deployed Microsoft Application Virtualization (App-V) and managed virtual and physical applications
• Documented all process & procedures and maintain a history of past activities
• Used SMS and Client Management to push software apps and policies to devices, as well as track softwareinstalled within Confidential environment.
• Installed deployed Exchange 2010 and mailboxes migration
• Provided support to desktop engineers on new initiatives/projects and ensure program solutions meet customer operational requirements
• Worked in a Cisco Environment, installing routers and monitoring switches of various series.
• Installed Oracle software and maintained all Unix and Linux systems from installations to daily support
• Service Catalogue and Request Management, LanDesk
• Executing IT policies to ensure integrity of data and security of systems, and managing suppliers of technical support services. Application Packaging
• Managed ITIL v2 foundations via applications BMC- Service Desk Express and HP Open View,
• Responsible for understanding deliverables and time lines for products and services that are required in Confidential LAN/Desktop environment due to various drivers (risk, security, audit, productivity, etc.), will build Confidential strategy and approach, and then make sure it is followed through.
• Managed Confidential SAN, NAS, Messaging system, Blackberry Devices and Cellular devices, Remote Desktop software
• Assigned Server Administrators and outside vendors to go to various locations to locate, remove from or add to Confidential network, and clean hardware drives

Confidential

Project Manager

Responsibilities:

• Managed projects (Infrastructure, DC Relo, Server, Storage, Mainframe, Printer, and Software Upgrades) end to end for Confidential Global and multiple Fortune 500 commercial accounts spanning financial, industrial, telecommunications and public sectors.
• Initiated projects by gathering technical requirements, obtaining resources and creating a Statement of Work and Rough Order of Magnitude financial sizing.
• Planned projects by defining scope, objectives, and deliverables; created Confidential schedule and sequencing tasks
• Analyzed risk and defined mitigation plans; created Confidential financial worksheet to define deployment and hosting charges; and built Confidential communication plan Executed projects by working Confidential project plan, coordinated resources and disseminating information Controlled projects by managing stakeholders, measured progress, took necessary corrective actions
• Administered Change Management, mitigating risks and reporting overall project status
• Assigned Server Administrators and outside vendors to go to various locations to locate, remove from or add to Confidential network, and clean hardware drives.
• Installed Operating System on all Servers, from Oracle, UNIX, Windows 2003, VMware and Linux software and O.S.
• Opened enhancement and/or new hardware server projects for business applications. (Using their project tracking application for identifying Confidential scope of Confidential project, members of Confidential project team, approvals, costs, timelines, etc.)
• Managed Hardware installation project lifecycle, by coordinating meetings, providing issue escalation, etc.
• Developed and Installed Confidential Active Directory Hierarchy on all Domain Controller Servers, Managed user security settings

Confidential

Project Manager / Software Procurement

Responsibilities:

• Project Manager of Confidential Henkel / Confidential Corporation CNS Software License Compliance Project on a Global Scale.
• Work effectively with other IS teams and outsourced resources to ensure desktop technology solutions are effectively managed and performed efficiently.
• Updated, prepared and issued request for bid/quote/proposal/information documents to qualified suppliers, receive supplier offerings, prepare summaries, equalize offerings, negotiate clarifications, issue appropriate contracts, statements of work and purchase orders.
• Practice ITSM, and negotiate and finalize contracts with suppliers for enterprise software and other technology software products including software maintenance, hosting and related Services using approved contract documents.
• Coordinate Confidential supplier selection process for software and services.
• Interface with Corporate Leaders to determine all requirements, and plan contracting strategies.
• Communicate procurement information to selected groups/departments of project teams which includes all terms and conditions, pricing and plan appropriate milestones.
• Collected a count of all Software Licenses purchased for Confidential Corporation and compared that number with Confidential Vendors Compliance agreements, such as a Software Licensing Agreement, Select License, EULA, Shrink-wrap, and Confidential Microsoft Enterprise Subscription Agreement.
• Coaches and/or manages projects in coordination with Confidential regional competence centers.
• Locally directs all aspects with respect to Confidential usage of computing equipment, (hardware and software).
• Develop Proposals to present to upper management and resource vendors.
• Prepares, reconciles and continually updates Confidential CNS IT planning (local and sub-regional/regional) regardingcosts, technical equipment, capacity needed from service providers.
• Support via Confidential local account managers, Confidential accounts´ needs for IT services and service capacity.
• Confidential local contact for all CNS related issues to ensure high quality of maintenance, services and systems availability.
• Collects Confidential user requirements for operational support and to support Confidential decision of Service Level Agreements (SLAs).

Confidential

IT Manager / Project Manager of Infrastructure

Responsibilities:

• Supported over 2500+ end users locally and remotely as a Desktop Support Manager with 5 fulltime employees and 12 contracted employees.
• Manage Confidential desktop support and network staff, including Confidential deployment, monitoring, maintenance, development, upgrade and support.
• Opening enhancement and/or new hardware server projects for business applications. (Using their project tracking application for identifying thee scope of Confidential project, members of Confidential project team, approvals, costs, timelines, etc.)
• HP Service Manager
• Service Level Management, Asset management, Procurement
• Defined and implemented quality procedures to waste, rework and increase efficiency.
• Made suggestions for changes and improvements and how to implement them.
• Used SMS and Client Management to push software apps and policies to devices, as well as track software within Confidential environment.
• Created and designed new internal software, designed to assist Project Managers and Project Office for current and updated Project status using Confidential SDLC model.
• Developed procedures for software delivery, remote control/support I Project managed a large-scale multi-site rollout for our customer Alamo/National Car Rental, installing servers, and workstations, printers, pulling CAT5 cable, installing software and managing Confidential contracted employees.
• Created and maintained user accounts for network, mid-range, and mainframe platforms.
• Supported over 200 file, print, production & application servers, in Confidential Windows NT, 2000, XP environment, including built Application / File & Print Servers and managed Confidential Omni Back System that we used for our daily and nightly backups.
• Managed security levels of users and groups, Cisco Catalyst routers and switches, HP workstations, Proliant 4000 and 8000 Series Servers, Frame Relay, TCP/IP, VLAN, WinTel32, and TELNET, Voice & Data, LAN/WAN architecture and remote support, HP Openview, and HP UX.
• Performed hardware & software problem identification & resolution. Change Management Solutions.
• Troubleshot printers, terminals, and pc. Operating systems used are Windows 95, Windows NT 4.0, Windows 2000 Professional, and Windows XP. Software used is Citrix, Seagate Crystal Reports versions 6.0-8.0, PeopleSoft, Hummingbird, RI Tune-up, AutoCAD, Timbuktu 32, and Remedy 4.5 (problem management ticket tracking), and Confidential Series Hardware.
• Installed and troubleshoot Blackberry software and VPN Client Software for remote VPN end users throughout Confidential country using direct Confidential in and VPN solutions.
• Monitored and maintained systems dependency in both production and development environment.
• Configured and maintained 300+ dedicated terminals as well as 5250 and 3270 computer emulators.
• Built and administered Citrix Terminal Servers on Windows NT and 2000. Support knowledge for Citrix MetaFrame 1.8 and WinFrame 1.7 & 1.8 to install and troubleshoot applications and print drivers.
• Installed server related hardware and software according to schedule, created images of workstations using Ghost version 7 to image Confidential and HP and Compaq pc and hardware.