Project Manager Resume

SUMMARY

Results - driven executive with extensive experience delivering CRM, business analytics, data and cloud-based solutions to business.Concentrations include strategic planning, analysis, project and program management in both AGILE and Waterfall environments, process improvement and client experience.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master / Project Manager

Responsibilities:

Scrum/Project Manager for Bayer IT working with Monsanto and Bayer to enable combined sales forces to utilize CRM, sales, analytics and reporting systems
Led integration combining sales territory data into integrated systems including CRM, reporting, analytics and payments

Scrum Master / Manager

Confidential

Responsibilities:

Technical manager for overall conversion of US B52 and B23 Order to Cash systems to Global Data 1 system
Coordinate with business resources to ensure project quality via communications, planning and testing
Lead global interactions with connecting systems and processes
Create, track and communicate project plan with business and technical resources
Introduce AGILE methodology to ensure customer satisfaction and rapid application development

Program Manager

Confidential

Mentor US technical (internal and third party) on best practices for delivering world call products and applications.
Led effort to move TPM US phase 1 out of Hypercare into Production
Introduced best in class issue tracking and resolution for TPM phase 1
Assist global project managers in using best in class techniques for project delivery. Introducing AGILE methodologies into project management strategies
Mentor and work with technical resources to introduce and utilize AGILE in business related projects
Created ALEXA based voice activation system for pest management for Crop Science using CRM and ALEXA based integration
Managed effort to present voice activation for Crop Science using MS Dynamics. Coordinated Microsoft resources in the creation and presentation of system that allows sales resources to create trip reports using voice activated CRM including AZURE based programming.

Project Manager

Confidential

Responsibilities:

Project Manager of technical resources for development and delivery of enhancements to MS Dynamics CRM system for U.S. and Canada Crop Science business units
Coordinate technical interfaces between CRM, Business Analytics and Master Data Management systems
Successfully produced business process documentation for US and Canadian business practices
Coordinated with German Home Office Process Subject Matter Experts to produce holistic documentation that can be used internationally
Created documentation formats adopted by business and international teams
Conducted in-depth Interviews with US and Canadian sales subject matter experts to identify and document detailed business processes
Contributing member of senior advisory team for project initiatives

Confidential

Project Manager

Responsibilities:

Managed project team to convert legacy CRM data and data streams to new Servicemax service application for Radiology
Led resources for data conversions including CRM, middle tier and mainframe resources
Managed effort to replace legacy Siebel CRM data and data streams for Radiology
Worked with business subject matter experts to identify and implement functional improvements in Salesforce.com CRM.
Introduced AGILE project management best practices including daily standups, business reviews and testing
Received recognition award for projects from Radiology Team

Confidential

Director Technical Delivery

Responsibilities:

Introduction of AGILE methodology increasing delivery capabilities by twenty percent
Introduction of automated testing resulting in a cost savings of thirty percent
Delivery of multicurrency capabilities increasing customer satisfaction
Holistic service capabilities internationally
Marketing campaign functionality
Strategist working with business to deliver world class capabilities.
Delivering mobile CRM capabilities via tablets
Introduced ETL processes to standardize development and improve delivery for over 70 ETL jobs