SUMMARY

• Over 12+ years of experience in executing phases of SDLC with hands - on involvement in Agile and Waterfall Methodologies
• Experience working on New Software Development, Application enhancement, Application Maintenance and System Migration/Integration projects
• Experience working as product manager, product owner, leader, and motivator on cross-functional teams during the lifecycle of product development
• Worked with the business stakeholders, systems engineers, developers, testers and customers to define features and technical user stories
• Worked closely with the business to align on the vision, program backlog, and roadmap
• Adopted agile methodology in projects and delivered solutions exceeding stakeholders’ expectations.
• Strong skills in Microsoft Office products (Excel, Word, PowerPoint, Visio, MS Project)
• Experience in Salesforce, Rally, JIRA, Confluence, Quality Center
• Track record of managing multiple priorities simultaneously, and meeting deadlines.
• Exposed to environments such as Salesforce, Basic and Advanced .NET Technologies like ASP.NET, Java/J2EE/JEE Technologies, Frameworks such as MVC, Java Script, Angular JS, HTML5/HTML, CSS3/CSS, XML, XSLT.

TECHNICAL SKILLS

• Salesforce
• MS Visio
• SDLC Process
• SQL
• Confluence
• MS PowerPoint
• MS Project
• Clarity
• Waterfall methodology
• JIRA
• Agile methodology
• SharePoint
• Google Analytics
• Rally
• Quality center
• MS Word/Excel

PROFESSIONAL EXPERIENCE

Confidential, Phoenix

Regional Product Manager

Responsibilities:

• Responsible for leading a team to define scalable, comprehensive solutions, working and coordinating across different teams.
• Acted as the point person on the product development team, and helped define goals and create a vision for development projects
• Maintained Product Roadmaps and Product backlogs
• Assisted in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Manage the relationship with the client and all stakeholders
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Gather the necessary account requirements to successfully strategize and plan the project and implement those plans as per the organizational needs.
• Delivered software incrementally, on schedule and within budget
• Identified multiple approaches and negotiate trade-offs with stakeholders

Environment: MS Visio, Rally, JIRA, MS Office Suite, Salesforce, Agile/SCRUM, Confluence

Confidential, Phoenix

Lead Business Systems Analyst/Product Owner

Responsibilities:

• Identification, defining and framing of strategic opportunities and focus areas
• Oversee the development of testing, conversion, and implementation strategies
• Collaborating with business partners to research existing business and system processes
• Providing subject-matter expert’s input throughout the whole life cycle of Salesforce change development process
• Created and maintained Product Backlog
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.
• Designed different custom dashboards for various user groups based on their business functionalities and needs.
• Translated business requirements into optimal solutions design.
• Documenting business process and procedures for end users
• Created business process mapping in Visio to define the business ‘as is’ and ‘to be’ flows.
• Identifying project issues and analyzing issues in order to recommend solutions
• Identify and engage the impacted external and internal teams for the project. Coordinate the technical meetings between these teams
• Developing Risk management plan which involves risk identification, avoidance and mitigation
• Ensure QA process and procedures are implemented correctly from a business stand point.
• Worked with developers to resolve defects identified during UAT testing.
• Involved in Post Implementation validation to ensure all business requirements have been implemented successfully
• Evaluating business process for efficiency, usability and replacement

Environment: Salesforce, JIRA, MS Project, Confluence, MS Visio, SharePoint, MS Office Suite, JAVA, Agile/SCRUM

Confidential, Phoenix

Senior Business Analyst

Responsibilities:

• Adopted Agile methodology in projects and delivered solutions exceeding stakeholders’ expectations
• Prepared project documents such as, Business and Functional Requirement document by taking inputs from identified stakeholders and technical teams
• Involved in all Agile Ceremonies User story grooming sessions, release planning, standup meeting, sprint review and sprint retrospective meetings.
• Worked with product manager in identifying and prioritizing the user stories and categorizing them into appropriate iterations/sprints
• Created business process mapping in Visio to define the business ‘as is’ and ‘to be’ flows.
• Created User stories and defined acceptance criteria
• Worked closely with the UI designer to ensure the proposed design meets the scoped-out business requirements
• Conducted meetings with tech teams to walk through the business and functional requirements.
• Identify and engage the impacted external and internal teams for the project. Coordinate the technical meetings between these teams
• Involved in the UAT test planning activities that includes identifying test data, execution of UAT test conditions, validation and review of test results.
• Worked with developers to resolve defects identified during UAT testing.
• Involved in Post Implementation validation to ensure all business requirements have been implemented successfully

Environment: MS Project, MS Visio, Rally, JIRA, MS Office Suite, JAVA, Angular JS, Bootstrap, DB2, Agile/SCRUM

Confidential, Phoenix

Business Analyst

Responsibilities:

• Worked on various projects under waterfall as well as Agile methodologies. Projects which included, new application developments, migrations, mobile applications, web services and third party integrations
• Created financial reports and dashboards for senior leadership like spend trends, forecasting
• Involved in agile transformation/adoption by incorporating best practices
• Adopted Agile methodology in projects and delivered solutions exceeding stakeholders’ expectations
• Prepared project documents such as, Business and Functional Requirement document by taking inputs from identified stakeholders and technical teams
• Worked with product owner in identifying and prioritizing the user stories and categorizing them into appropriate iterations/sprints.
• Involved in all Agile Ceremonies User story grooming sessions, release planning, standup meeting, sprint review and sprint retrospective meetings.
• Created business process mapping in Visio to define the business ‘as is’ and ‘to be’ flows
• Maintain projects documents in SharePoint repository and initiating workflow to procure sign off from key stakeholders
• Created User stories and defined acceptance criteria along with the Product owner
• Conduct meetings with tech teams to walk through the business and functional requirements.
• Identify and engage the impacted external and internal teams for the project. Coordinate the technical meetings between these teams
• Worked with product owner in identifying and prioritizing the user stories and categorizing them into appropriate iterations/sprints
• Worked with the development team to ensure the proposed design meets the scoped out business requirements
• Facilitated the usability study to ensure best of the designs were presented for stakeholder review
• Collaborated with QA team ensuring test scenarios are prepared to provide proper test coverage and undertook reviews of test scripts and results to ensure quality delivery
• Ensure completion of all support documentation on assigned projects, including creating and updating all user and technical procedures/manuals, operational support documentation and archival of all related project documentation.
• Proactively worked with stakeholders in identifying Project Risks and developing risk responses so as ensure project objectives are met
• Involved in UAT testing activities, defects tracking and resolution
• Create the UAT test conditions and reviewed with business users
• Involved in the UAT test planning activities that includes identifying test data, execution of UAT test conditions, validation and review of test results.
• Worked with developers to resolve defects identified during UAT testing.
• Involved in Post Implementation validation to ensure all business requirements have been implemented successfully

Environment: MS Visio, Rally, JIRA, MS Office Suite, JAVA, J2EE, SQL, Agile/SCRUM, Waterfall

Confidential, Phoenix

Business Analyst

Responsibilities:

• Worked as a key liaison between the business team and technology team in online applications development projects
• Conducted Analysis sessions and user workshops for eliciting business requirements from stakeholders
• Worked with product owner in identifying and prioritizing the user stories and categorizing them into appropriate iterations/sprints
• Extensive data analysis and validations using Excel, running SQL queries
• Involved in User story grooming sessions, release planning, sprint planning, sprint review and sprint retrospective meetings
• Created business process mapping/flowcharts to help the tech under the business process flow
• Responsible for identifying and documenting Business Requirements, Functional/Non-Functional Requirements and quality Requirements
• Created detailed Use Cases and conducted User Acceptance Testing
• Utilized Team Foundation Server for requirement documentation.
• Performed industry and competitor analysis to identify and recommend new features, solutions to be developed
• Developed use case diagrams, activity diagrams, domain models as part of the application development procedure
• Performed Gap analysis of existing processes and suggested solutions for improvement
• Facilitated the Design discussions with technical teams and documented and published the meeting notes.
• Developed test plans with detailed test cases based on use cases and business rules
• Performed Unit and Assembly testing of the application and tracked in Quality Center. Worked with SIT and UAT teams to ensure all the requirements are tested per standard.
• Provided support during application deployments in each iteration
• Worked closely with project manager in prioritizing project tasks to meet the project deadlines
• Ensured that all project documentations are prepared per standard and signed off by required stakeholders per phase end timelines.
• Provided subject matter expertise for the project team in areas including Business strategy/approach, requirements gathering, process modeling, Prepared User Manuals for End-users and developed Business Process Improvement documentation

Environment: SQL, Team Foundation Server (TFS), Google analytics, Web publisher, MS Office, HTML, JavaScript, J2EE, MS Project, MS Visio, MS Office Suite, SQL, Waterfall, Agile, MS Project, Quality Center

Confidential, Phoenix

Test Analyst

Responsibilities:

• Participated in Analyze phase to understand the functional requirements
• Participated in creating the uses cases for the requirements
• Created high level test conditions using the use case diagrams and functional requirements
• Identified the test data by querying the database using SQL
• Setup the Quality center project and provided appropriate access to the Project team members
• Uploaded the requirements to the Quality center
• Created Test plan, test strategy and reviewed these documents with the Project stakeholders
• Identified the number of iterations required for SIT and UAT with different client data
• Assisted testers to complete writing the SIT test scripts
• Upload the test cases to the Quality center and link them to the requirements
• Worked with tech teams to setup environment for SIT and UAT
• Involved in Performance and Volume testing
• Executed SIT and regression test cases and created the detail execution status report and share the report with all the project team members
• Lead defect management calls work closely with tech teams to resolve the defects
• Supported Business users in UAT testing
• Created the test report for SIT and UAT and work with tech and Business directors to get the approval for the test results
• Developed test strategies, plans, schedules and test cases for the releases
• Developed acceptance criteria based on business user requests
• Developed and executed test scripts and test cases for Integration testing and acceptance testing
• Performed quality assurance activities
• Conducted defect meetings to resolve UAT defects
• Validate UAT test results and provide acceptance to the technical team to implement the code in production environment
• Performed Analysis and testing of deliverables adhering to the CMM processes

Environment: SQL, Google analytics, Web publisher, MS Office, HTML, JavaScript, J2EE, MS Project, MS Visio, MS Office Suite, SQL, Waterfall, MS Project, Risk Management, Quality center