PROFESSIONAL EXPERIENCE

Confidential

IT Project Manager/Sr. Business Systems Analyst

Responsibilities:

• Served as the Functional Training and implementation Team Procurement Lead for the joint Enterprise Resource Planning (ERP) system (SAP), costing more than tens of millions of dollars.
• Analyzed and developed an (SAP) curriculum, training consisting of instructor - led and eLearning courses in these tracks: Finance, Logistics and Human Capital Management.
• Served as the Project Manager for the implementation of web-based group-decision making software, Think Tank, with an adoption rate exceeding 50% of agencies, non-funded mandate.
• Facilitated and led the County Redistricting Project alongside the former Chairman of the Board of Supervisors, to ensure appointed individuals and public, could express their views and a final redistricting plan presented to the Department of Justice.
• ID creation, role assignment, rights/security configuration and testing, permissions assignment associated with LMS and ERP (SAP) project management capacities.
• Creation and utilization of WBS, GANTT charts, subsidiary project plans needed to manage the project, project resources, critical path activities, dependencies and other milestones.
• Responsible for developing/maintaining the project charter, project plan, subsidiary plans, WBS, critical path assessment, milestones, project archives and issues tracking.
• Implement the County Executive’s early Succession Planning initiative aimed at transforming the Performance Management evaluation process and driving the change to 2,000 supervisors.
• Senior Leadership Team; whereby, three managers combined with the director of this division to establish the strategic and corporate direction for training within the County of Fairfax and identified staffing models to support those needs given the limited centralized and decentralized training resources.

Project Manager

Confidential

Responsibilities:

• Responsible for customized Learning LMS and all course content, individual records/transcripts, content libraries, functionality, upgrades and change management.
• Design and develop online course content for the LMS including: eLearning, blended learning, webinar, synchronous and asynchronous training.
• Evaluate individual/agency learning requirements and productivity needs, to ensure successful course content, job shadowing, scenario-based training, mentoring and adult learning resources.
• Provide substantial project management and leadership direction to a broad-range of Subject Matter Experts (SMEs) and professional trainers to facilitate the development of online courses.
• Co-Chair- Cross County eLearning Committee, leveraged countywide resources to design, develop, deliver and evaluate corporate eLearning training and form a mentoring partnership, whereby, staff learn to create eLearning courses and those products serve the needs of the County’s workforce at large.
• Reconciliation and streamlining financial investment for the last three years of centralized training funding and expenditures for Fairfax County, resulting in a Return on Investment (ROI) figure and a total Cost of Training.
• Frequent Chair or Member of Procurement Selection Advisory Committees centered on purchasing training and/or technology solutions.

Functional Lead

Confidential

Responsibilities:

• Functional lead for the selection, implementation, deployment and training of an LMS for 13,000 plus Fairfax County employees.
• Lead a joint venture initiative to purchase one centralized LMS for the County, replacing two predecessor systems, resulting in cost savings and elimination of duplication and waste.
• Project lead responsible for project requirements, RFP, contract award, project charter creation, project plans, resource allocation/WBS, risk matrix assessment.
• Post project completion responsible for WAR room debriefing, lessons learned analysis, GAP analysis, training, change management, upgrades, continual development and ongoing support.
• Developed a conversion methodology and testing strategy to ensure the new system functionality met County requirements and legacy data migrated successfully, including user acceptance testing, use cases, simulations, etc.
• Collaborated with the Business Support Group responsible for developing the LMS interface linking SAP’s Human Capital Management (HCM), housing human resources/employee data.
• Responsible for all LMS functionality, service level agreements (SLAs), change management, upgrades, end-user training, documentation and staff that support the system.

SAP Implementation Functional Lead

Confidential

Responsibilities:

• Project team member for the SAP Financial, Logistics and Human Capital Management system implementation.
• Served as the Functional Training Team Procurement Lead for the joint Enterprise Resource Planning
• (ERP) system (SAP), costing more than tens of millions of dollars.
• Using Agile methodologies, we cut SAP FI/LO/HCM implementation timelines by half of the estimated duration identified by a private firm-based study and government accountability office study.
• Responsible for maintaining and updating project plan, subsidiary plans, develop team, assign resources, track milestones, assess progress and risks, track deliverables, monitor/control, complete and assess project results
• Through alignment of nontraditional teams by combing the Confidential and Public School, we capitalized on cross-functional teams for an organization in excess of 20,000 staff and 1.5 million residents.
• Testing with the agile methodology allowed us to leverage technology resources, training team, and super users to effectively test, troubleshoot, fix and retest without affecting the critical path.
• Applied Agile methodology to all teams for the purpose of change management and empowered leadership within those teams to propose changes to the project plan that were enacted quickly and efficiently.
• Functional Lead for the Logistics implementation and logistics training initiative
• Participated and led various initiatives of ERP post implementation including change management, use case development, upgrades and end-to-end testing.
• Instructional design, webinar and eLearning development for Finance, Logistics and the Human Capital Management system that reached 20,000+ employees of Fairfax County/Fairfax Public Schools.

Confidential

Program Manager

Responsibilities:

• Program management for establishing capital budgeting guidelines for the requisition of all Student and General-Use Computers.
• Served on a Technology Committee to provide technology solutions to academic business units.
• Managed all Student Computing system implementations utilizing the system development life cycle (SDLC) to ensure on-time and on-budget project completion that exceeds quality metrics.

IT Project Manager, Helpdesk Services

Confidential

Responsibilities:

• Designed an asset management technology budgetary program using vendor partners and leasing at cost containment strategies across the university totaling $1,000,000 annually.
• Created summary reports demonstrating cost benefit analysis (CBA) savings from asset management over a span of 5 years, including a compliance rate with strategic mandate.
• Designed a strategic plan for centralized helpdesk services resulting in successfully constructing; a departmental vision, mission, goals, objectives, service level agreements (SLAs), handbooks, metrics achieving record satisfaction levels.