PROFESSIONAL EXPERIENCE

Confidential

Project & Program Management, Analyst

Responsibilities:

• Implement Banking & Financial Services Solutions:
• Plan & Launch New Services - Fund Consumer Checking Deposits using VISA, Mastercard, Discover Credit & Debit Cards
• Business Process Improvements increasing Secure Authentication in Customer Operations & Call Centers in response to Account Fraud
• Mobile Payments: Plan & Launch Android Pay & Apple Pay iOS Pilot, Swipe / EMV Card readers at POS Point of Sale - PCI DSS compliant, BYOD, IoT User Guides & Training, EULA, Live Customer Experience Testing, QA, Problem Solving, Issues Management & Reconciliation
• Digital Products: Plan SaaS Cloud Services, G2M Go to Market Creative Digital Marketing, eCommerce, Marcom, Collateral, Supply Chain, Legal, Procurement, Contract Management & Launch Merchant Offers Online, ASP Web hosting, Fin Tech, Vendor Services
• In scope on all initiatives managed concurrently:
• Payments, Application Software, Automation, Content, Data, Infrastructure, MDM, Integration, Operations, Sales B2B2C, Systems, Web
• Regulatory Data Protection, Privacy, Security, IDM IAM, RBAC, SOX, GDPR, AML, KYC, PCI, ADA, SSAE16, vendor compliance
• Description: Lead Project teams managing all project lifecycle activities - initiation, planning, executing / controlling and closing associated with projects & programs that are long-term, line of business-wide and medium to high in risk, scope and complexity - Mastery / Expert
• Initiate & Lead meetings, partnered with business partners & users to further clarify project requirements, strategy & define scope
• Develop project charter, business case, risk, cost & gap analysis, statement of work, $3M+ budgets, roadmap, phase gates, milestones
• Create MS project plans, WBS, Process, Diagrams, Dashboards, Presentations, Pivot tables, Workbooks, Spreadsheets, Ad hoc reports
• 3rd party vendor sourcing & selection buy-in, supplier contract negotiation, engage collaboration, acceptance, commitment, approval
• Kickoff product strategy, project development with SME resources, sponsors, stakeholders, vendors
• Present PowerPoint agenda, scope, approach, process flows, complex project plans, key milestones, tasks, dependencies, risks, cost
• Set priorities, expectations on multiple initiatives, work streams, process, implementation, ongoing support
• People Management: Lead project staff providing input to performance evaluations
• Implement programs & projects, product releases, process, governance, procedures, operations, QA & training, performance metrics
• Drive status meetings, conference calls, track results, cost, update plans, resolve issues, deliver notes, action items, decisions, issues log
• Solve complex problems, risk, issues, monitor progress, test, change, escalate if needed, met timelines cost effectively
• Manage 60+ resources in multiple time zones, onsite, remote, off-shore: Accounting, Analytics, Bank Partner Alliances, Call Center, Compliance, Content Management, Customer Operations, DevOps, Digital Product Innovation E-Business, Field Ops, Fin-Tech, General Ledger, HR, IS, IT, Infrastructure, Legal, Marketing, Mobile Applications Developers, Onboarding, PMA, PMO, POS, Portal, Pricing, Project Managers, Procurement, QA & Test, Retail Branch Stores, Security, Shared Services, Software, Supply Chain, Support, Systems, Technical, Training, UAT, Users, Vendor Management

Tools: MS Word, Excel, Lync, Outlook, PowerPoint, Microsoft Project, Office 365, Live Meeting, SharePoint, Visio

Program Management, Project Management, Analyst

Confidential

Responsibilities:

• Corporate Relocation to New Green LEED Gold Certified Facilities - Consolidate & Migrate 3 Office Facilities to 2 new office facilities
• Take over in-flight projects relocating Employees, Back Office Systems, IT Assets
• Led capacity planning enterprise wide, technology refresh, upgrades, product & UX user experience enhancements
• Vendor sourcing, selection, SMEs consensus, buy-in, contracts for quality services & support
• Corporate relocation dependencies included EIT Enterprise Information Technology Refresh / Upgrades, Product Enhancements, Vendor Services, Quality, Service Levels, Environment Improvements, Configuration Management, Integration, Implementer for the following:
• Applications & Database, Java, EMC RecoverPoint, Oracle
• Hardware & Security, Cisco Network, Dell, IBM & HP Servers, Windows, Linux, HPUX, Unix OS, Hitachi, EMC Storage, 3 rd Party Software, Tools, IAM, Active directory, Peripherals, Mobility, Messaging, Middleware, Desktops, Laptops, Cell Phones, Wireless Services
• Organized new & existing assets, Install, Setup & test remaining on premise hardware, licensing, network, PCs, phones, physical security badges, servers, software, storage, MDM, middleware, peripherals, call center, websites, eCommerce, Claims, Policy & Financial Applications & Interfaces, Data, IT, IDM, User Security, Authentication, Safe Harbor, Encryption, Firewalls, SSO, IAM, RBAC, Penetration & Vulnerability, Cloud, Databases, EMAIL, Telecommunications, Switches, Vendor Services, Voice, Wireless Services, Business Continuity, Disaster Recovery, Operations, HVAC, Infrastructure, reconfigure 5 data centers
• Complete Disaster Recovery readiness, architecture mapping, risk mitigation, tested & developed procedures documentation
• Pilot Go-Live to verify compatibility & interoperability to achieve sign-off from Advisory Committee, Executive Sponsors & Stakeholders
• End-state: After successful Employee relocations, all systems go-live production cutover, decommission of all IT assets, allowed Corporate Real Estate turnover of 3 building office facilities to new occupants on time In scope supporting users in Policy, Human Resources, PMO, Operations, Claims, Finance, Health Care, Insurance divisions
• PMO PPM Deployment, Process Improvements, Plan to replace legacy systems to Guidewire - BillCenter, ClaimCenter, PolicyCenter
• Streamline claims coordination of benefits - Revenue Cycle / Billing / Payments: EPIC Resolute, AllScripts, Cerner, McKesson, GE
• B2E Intranet Portal, Learning & development, PeopleSoft 8X to 9X, laptop UX user experience, security
• Met with sponsors, stakeholders to analyze & define requirements, gaps, validate in scope, out of scope - already done tasks
• Created master project schedule, roll up sub project plans in line with SDLC, ITIL, PMO & Agile
• Develop project charter, business case, budget proposal, awarded $7M+ budget to kickoff projects
• Update Executive Status reports, PlanView portfolio management data, financials, timelines, approve Business & IT resources timesheets
• Managed end to end project lifecycles, budget, governance, HIPAA compliance, change management, scope, process, resources, procurement, purchasing, EULA, SLA, user communications, testing, delivery
• Conduct frequent status meetings facilitating & interacting at all levels of the organization
• Created agendas & communicated relevant, accurate, executive stop light progress reports, KPI metrics, user communications, dashboards, process, workflows, minutes, track decisions, status, issues, troubleshooting problems, emphasized important action plans, presentations
• Partner with Business steering committee Director & VP stakeholders, resolve risk, escalations, competing priorities, issues, conflicts, constraints, push to schedule outage windows, cutover & fallback go/no-go decisions & approval, mandatory production go-live acceptance
• Primary Point of Contact / Lead / Delegate / Mentor 93 Cross-Functional Resources: Accounting & Finance, Analysts, Application Architects & SMEs, BCP, Claims, Contractors, Corporate Real Estate, Data Center, Database, Desktop, Developers, DevOps, Engineering, Facilities, Field Technicians, Hardware, Help Desk, HRIS, Insurance, IT, Logistics, Network, Operations, PMO, Policy, Project Managers, QA & Test, Security, Shared Services, Systems Administrators, Software, Support, Telecommunications, Vendors, Web
• Achieved customer satisfaction, delivered early, cost below budget, met expectations, signed off by CRE, CIO & CTO

Tools: MS project, Office 365, Visio, PPM PlanView, Word, Excel, Outlook email, PowerPoint, SharePoint, WebEx, AV Audiovisual TelePresence, Polycom, Projector, AutoCAD Floor plans, Video Conferencing, Instant Messaging

Confidential

Global Program Management, Global Marketing, Process Development, Product Operations Management

Responsibilities:

• Hired to program manage multiple projects, Next wave packaged applications software & technology reporting to SVP Sponsors
• Drive immediate program execution of project communications, planning, analysis, package alignment process to meet urgent business needs
• Enhance, publish & deploy product content, packaging, localization, incentives & tools
• Complete requirements, program scope & product roadmap, metrics, communications, change management
• Plan, Facilitate, Schedule & Execute Global PMO initiatives, working sessions, BOM Bill of Materials reviews & Product design reviews
• Document plans, program organization chart, process maps, workflows, meeting agendas & minutes, issues, executive steering committee presentation slides, formal approval decisions & status reports
• Kickoff product strategy, packaged solutions, product services & training, field enablement based on voice of the customer analytics
• Manage sponsor & stakeholder expectations, governance, timelines & resources, monitor & track multiple projects - 14 workstreams
• Conduct status meetings discussing current status, upcoming tasks, resolve action items, risks & issues
• Provide & update $5M+ budgets, status to stakeholders & sponsors, deliver ad hoc reports
• Initiate & deploy continuous improvements, business process solutions
• Partner, Collaborate & Lead EMEA/LATAM/USA Onsite, Global & Virtual Teams specializing in: Analysis, Applications, Content Management, Cross-Channel Analytics, Engineering, AP ERP CRM SCM HR SRM DW BI BO SCP PLM, Field Operations, Infrastructure, Large Enterprise & SME Marketing Domains, Licensing, Manufacturing, Marcom, Materials, Merchandising, Packaging, Portal, Portfolio Management, Process, Procurement, Product Development & Project Management, Quality Control & Test, Sales, Software, Solutions Development - ERP, AP, BO, BI, CRM, DW, GRC, HR, MII, NetWeaver, PLM, Research & Development, SCP, SRM, Strategic Alliances - Big4 ISVIHV SI VAR OEM & Reseller Partners, Web
• Vertical Markets: Banking, Consumer Products, Energy, Healthcare, HR, Life Sciences, Retail, Transportation & Logistics, Wireless Tools: MS Project, MS Office, MS PowerPoint, MS Word, MS, Excel, MS Visio, Adobe Connect, PPM, Intranet, Wiki, TelePresence

Confidential

Customer Facing Project Management

Responsibilities:

• Lead Strategic Programs & Projects for Healthcare & Financial Services Clients:
• Enterprise Applications Software, COTS Products & Tools, HCM/HRIS, Merger & Acquisitions
• Call Center, UCCE, CVP, Telephony, Wireless, Network Connectivity, IT Infrastructure, Security, Configuration & Topology
• Data Center, Advanced Engineering, Co-Location & Managed Services Virtualization, Optimization 24X7X365
• Enterprise Architecture, Engineering, Hardware, Systems Integration, Assets Inventory, Provisioning, Telecommunications
• Disaster Recovery architecture, BCP, inventory, risk management and recovery readiness testing
• Real-Time Customer Support & Managed Services, Cross-Domain Resolution, Break Fix, Root Cause Analysis Reports & Remediation
• Utilize industry best practices, SDLC, Agile, Scrum, PMI, Six Sigma, ITIL, ITSM; MS Project, Office, Word, Excel, PowerPoint, Visio
• Key liaison to Executive Sponsors, Customers, Partners & Stakeholders
• Manage planning, client expectations, QOS quality of service metrics, $3M - $14M Budgets/P&L, SOW Statement of Work, Fees, expenses, teams, change management, QA quality assurance, service performance metrics, governance, acceptance of delivery & signoff
• Lead & delegated tasks, 30+ onsite & global resources: Analysts, Architects, Asset Management, Contract Manager, Database, Developers, Engineering, Enterprise SME Domain Expert Program/Project Managers, IT, PMO, Finance, QA, Sales, Technicians, Vendors
• Conducted presentations, facilitated daily customer status meetings, worked thru the issues real-time with customer & project teams
• Troubleshoot problems, issues escalated, control & mitigate risk, track progress & decisions, publish plans, sponsors & stakeholder reports
• Completed project plans, process improvements, SLA/SLM compliance, delivery

Confidential

Senior Technical IT Project Manager

Responsibilities:

• Global Merger & Acquisition transformation, people & user migrations, transition of assets, disaster recovery - M&A
• Global MSSP Managed Security Service Provider vendor replacement completed worldwide & Information Security CISO compliance audit
• Vendor Selection & Management: Gathered requirements, define criteria, created RFQ/RFI/RFP/RFS, rate & select vendors for evaluation, setup presentations, legal reviews, negotiate contracts, pricing, approve vendor solutions delivery SOW & invoices
• Restructure support, procedures & training, run penetration testing, vulnerability scanning & remediation, implement IDS probes, sensors, VMS Server, VPN, Modem, Firewalls, Cybersecurity SOC security operations center, data protection, IDM, IAM, User Access, encryption & logging; Test, practice & document intrusion escalation procedures, ticket alert severity = warning, critical, emergency
• Data Center Facilities expansion - Space planning, Office relocation, NER Design, Cabling Rack UPS Power HVAC Conduit Circuit Installs
• M&A IT Infrastructure enhancements - Procure Build Configure Refresh Upgrade Migrate Rollout
• New hardware design, IBM, HP, Sun server refresh, desktops, laptops, SAN storage area network & NAS expansion to 28 TB
• Oracle Database & Windows Solaris UNIX OS upgrades, big data, cloud computing, web, Tivoli refresh, Messaging, SaaS Software as a service, on-demand web applications; Upgrade, Configure & Migrate Print Servers, Validated e-Fax/ Rightfax Servers for clinical trials
• VMware, Virtualization - Consolidate 443+ servers, data & COTS ERP CRM Oracle LIMS QMS Empower Atlas LMS SAP Trackwise
• Legal settlement temporarily transferred one drug development initiative from company to competitor - Temporary Identity Access Management initiative - 50+ users & several facilities transferred when approved by Legal, Human Resources, Operations, Finance

Regulated systems - FDA GxP 21 CFR Part 11 QSR 820 13485 SAS 70 SSAE 16 SOX ERES GMP/ GLP/GCP/GAMP PV DQ IQ OQ PQ

Methodologies - ITIL ITSM SDLC AGILE Waterfall PMI PMBOK Six Sigma

Tools: - MS Project, Office, Outlook, HP Mercury PPM, Word, Excel, PowerPoint, SharePoint, Visio 1