SUMMARY

• Experienced Technical Project Manager/Scrum Master with overall 12+ years of Software Development and 6+ years of successful managing and leading all phases of diverse technology projects/programs;
• PMP®, PMI - ACP®(Agile), CSM(Scrum Master), ITIL Foundation for service Management ;
• Business strategist; plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Results-oriented Leader; leveraging project management, six-sigma and lean quality processes and leadership skills to manage operations.
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Expert in Agile/Scrum and Waterfall project management methodologies and Expert in Onsite-Offshore model.
• Scrum Master; Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
• Track record of successfully delivering high quality projects on time in a fast paced rapidly changing environment.
• Adept at identifying, defining and fulfilling business technology requirements for both domestic and international clients in the banking and financial services, insurance, retail, consumer goods and health care sectors that consistently increased productivity and eliminated recurrent problems.
• Managed budgets of up to $20M and cross-functional teams of up to 50 including project managers, business/data analysts, developers, testers and vendors.
• Aligning technology solutions with business strategies, working with various levels of management across company.
• Delivered initiatives from concept through completion.
• Bridged the gap between customer expectations and engineering decisions by communicating effectively with both.
• Implemented a formal project management process based on PMBOK and SDLC, reduced project delivery timeline by 20% and system defects by 50%.
• Enact change and continuous improvement increasing the productivity of Scrum teams by 16% and the quality of deliverables by 22%.
• Added transparency to IT operations by developing strong business partnerships and formalizing the lines of communication.

TECHNICAL SKILLS

Systems/Engineering: Java, JSP, J2EE, Junit, Flex, HTML/HTML5, XML, CSS3, Java Script, JQuery, JQueryMobile, DOJO, Node.js, Ajax, Twitter BootStrap, LESS, Unix, Angular JS

Databases and Warehouses: Relational Database Systems ( Oracle, MS Access), Data Warehouse Development (ETL, Relational/Dimensional Data Modeling), SQL.

Web/CMS/Version Control Tools: Adobe CQ5, SDL Tridion 2011, Adobe ExperienceManager, Adobe Photoshop/Dreamweaver, ProtoShare, Drupal, WordPress, Vignette, Plumtree,CVS,GIT,SVN, Google Analytics, Adobe Omniture

Project Management Tools: PMP, PMI-ACP, ITIL, CSM, PMBOK, MS Project, WorkFront, SharePoint, JIRA, MS Visio, Clarizen, Rally

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Managed full project lifecycle: strategy, design, development, testing, and implementation. Increased conversion by 35%, reduced bounce rate by 42%, and improved user engagement.
• Responsible for site analytics and testing to drive growth for ecommerce KPIs. Used a/b and multivariate testing to drive 15% improvement in site conversion. Improved user engagement through detailed analytics and user testing.
• Managed strategic site redesign to improve brand messaging, engage new users, and improve conversion. Resulted in 19% increase in AOV, 8% increase in visit duration, and 3% decrease in bounce rate.
• Grew branded and non-branded organic traffic 80% through site optimization and PR/link-building campaigns. Manage SEO strategy and campaigns to grow user base and improve brand awareness.
• Coordinated affiliate, referral, and social media programs to spur growth and attract new users to the brand. Increased referral traffic by 75% and increased new visitor traffic by 9%.
• Built relationships with vendors to manage all ecommerce technology partners. Integrated several third party technologies: site search, email marketing, and testing software.
• Creating and maintaining the project charter, project management plan and other project documents and obtain approvals.
• Creating and maintaining project schedule, resource plan, cost plan, allocations and assignments in WorkFront
• Planning and tracking the project activities of application teams through the entire life cycle of the project.
• Identifying and managing risks and issues in the project.
• Creating and managing project change requests.
• Daily, weekly and monthly status meetings and status reporting to business, Leadership Team and IT management.
• Coordinating the interaction of the offshore and onshore teams to ensure smooth and timely completion of project tasks.
• Facilitating and participating in design and architecture reviews - both technical and functional.
• Facilitating the infrastructure and security assessments & reviews.
• Planning implementation activities by coordinating with different project and infrastructure teams.
• Coordinating the Stage gate process and operations certification process
• Proposing and implementing other best practices and processes in project
• Additional responsibilities include performance appraisals, billing and invoicing, creating SOWs, timesheet management, mentoring juniors etc

Confidential

Project Manager

Responsibilities:

• Project initiation, planning - project charter approval, create PMP and maintain PMP
• Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
• Track and communicate team velocity and sprint/release progress
• Creating and maintaining the project plan, schedule, resource and cost plan in Clarizen.
• Coordinating the interaction of the project teams with Product Owner, technical support teams and various other teams within and outside the project and ensuring successful execution of the project
• Empowering the team to self-organize
• Identifying and managing impediments, risks and issues in the project
• Facilitating the architecture and design of technical solution for critical applications involving different technologies - Perl, PHP, Drupal, dot net, Objective C, HTML5, Javascript Frameworks etc
• Creating and managing project change requests.
• Co-ordination with various infrastructure teams
• Status reporting to management.
• Planning implementation activities by coordinating with different project and infrastructure teams.
• Coordinating the Stage gate process and operations certification process
• Proposing and implementing other best practices and processes in project
• Additional responsibilities include billing and invoicing, creating SOWs, timesheet management, mentoring juniors etc

Confidential

Project Manager

Responsibilities:

• Project initiation - create and maintain PMP, create and maintain schedule, resource plan, cost plan.
• Planning, tracking and coordinating the day to day project tasks and activities of different application teams and QA, distributed across different locations and managing the project through all phases of life cycle - requirement gathering to implementation.
• Working with Business Sponsors, Business Analysts, IT development teams and vendors for requirements gathering sessions, review of BTRDs, issue resolution meetings, document walk-throughs.
• Working with business PM in identifying and filling resource requests
• Creating and updating project plans, identify risks/issues, plan responses and update the Issue log, and project documents.
• Providing weekly and daily status reports.
• Participating in cross functional meetings, worked with business stakeholders for approvals and change requests,
• Coordinating the business and IT checkout upon implementation of the project, performed prompt issue resolution .
• Working with Confidential and business SME’s to capture the business process and requirements for the Redesign activities.
• Coordinating business analysts for the different project applications across different locations and oversaw their activities.

Confidential

Project Manager

Responsibilities:

• Estimation of project effort & Preparation of project schedule and tracking
• Assigning tasks to the team members
• Analysis of requirements and design
• Monitoring the progress of the tasks and ensuring timely completion
• Identifying the technical needs of the team and providing training
• Review of deliverables and mentoring the team on technical and functional issues
• Preparation and distribution of project status reports and other trackers
• Co-ordination with onshore team.

Confidential

Project Manager

Responsibilities:

• Understanding the requirements and design (K245) docs.
• Involved in Project Plan Preparation.
• Analyzing the requirements completely by drilling down to the web page level.
• Following Web Content Accessibility Guidelines (WCAG) for the implementation of the requirements.
• Transferring the knowledge to the team members and managing and guiding them on regular basis.
• Checking the current accessibility level of the page and implementing the accessibility points to that page using the Adobe Dreamweaver and Adobe Flash tools.

Confidential

Project Manager

Responsibilities:

• Performing gap analysis and provide report to the management with suggestions
• Taking proactive measures to bring down defect rate during UAT testing
• Performing retro analysis to ensure that business requirements are met in the subsequent phases of development
• Reviewing and ensuring that the design is optimized and meets the required quality.
• Taking proactive measures to ensure a smooth and issue free implementation
• Analyze the ongoing process to identify and propose improvement opportunities.