SUMMARY

• Vast project management knowledge and hands on application on multiple size projects.
• Excellent organization and analytical skills.
• Experienced in executive communication and reporting.
• Strong commitment to quality and attention to detail.
• Excellent presentation and documentation skills.
• Ability to work with resources at various levels of the organization.
• Highly flexible with strong ability to blend into any environment/organization’s cultures and tools.

PROFESSIONAL EXPERIENCE

Confidential, PLANO, TX

Network Project Manager

Responsibilities:

• Provide project management leadership to cross - functional teams comprised of members from the Data Center, Cabling, Engineering, Lab, Networking, R&D, and Delivery organizations.
• Manage projects using PMBOK principles, creating Microsoft Project plans and schedules, issue logs, risk assessments, communications plans, resource plans, etc.
• Lead global project team calls to create project-specific project plans, track progress and establish timelines.
• Publish minutes from project team meetings and follow up regularly with resources to monitor progress.
• Handle escalations as needed to clear roadblocks for resources.
• Leverage existing project plan templates, One Note documentation, and SharePoint processes to ensure project success.
• Submit tickets to implement firewall rules for various projects.

Confidential, LEWISVILLE, TX

Project Manager

Responsibilities:

• Managed large-scale migration of customer’s devices from legacy toolset.
• Reviewed project documentation for completeness and concerns during the hand-off phase from sales.
• Created capture template to include servers, firewalls, routers, switches and all other network devices. Capture template includes Company locations, Contacts, Notification Subscription, Device information (hostnames, IP address, serial numbers, credentials, device location), Circuit information, Escalation Notes, Contract Information.
• Drove meetings with SMEs from all areas of the business including: Architects and Engineering to seek input and review migration methodology, resource requirements, timeline and constraints.
• Gathered requirements/documentation and established project plans/processes.
• Determined business requirements, identified deployment strategies, negotiated schedules and provided on-going coordination.
• Reviewed and updated Service Now with correct/ missing device information in the new tools. Also updated contacts, escalation, and circuit information.
• Advised clients/stakeholders on potential risk, and managed client expectations.
• Built and developed the execution plans for the consolidation and migration of applications, servers, storage and network.
• Established and managed the customer interface from project kick-off to completion to ensure customer satisfaction.
• Reviewed the contract to ensure that all risks were identified, and a reliable current project cost estimate is available to the team. Monitor and ensure that the team executes to the project plan and to the cost budget.
• On any deviation from schedule or budget, got the right people involved in resolving issues and get the project back on schedule and budget.
• Worked to ensure the project is commissioned and handed over to the customer in a timely manner.
• Performed External Kickoff Call with customer and account team. Reviewed project milestones and project objectives.
• Hosted weekly status meetings with senior management, business and technology teams.
• Deep involvement in the planning and execution of deployment plans and any decommission activities of infrastructure without disruption to business groups.
• Monitored and communicated the progress of project delivery and ensured timely and effective communication of project status in terms of project delivery and assessment of risks/issues and help needed.
• Pro-actively anticipated project risks / issues and ensured adequate mitigation was put in place and documented.
• Managed technical infrastructure teams and application teams to plan and execute migration cutover events.
• Responsible for the project lifecycle, which included prioritization of change requests, developing business requirements, creating test plans, end user communications and successful implementations.
• Performed Operational Readiness Call with NOC.
• Managed project and wave event “Lessons Learned” and corrective measures.

Confidential, DALLAS, TX

Project Manager

Responsibilities:

• Responsible for successful initiation, planning, execution, monitoring and completion of projects.
• Performed the collection and documentation of internal and external project requirements and scope.
• Prepared project organization and communication chart, project charter, scope documentation and stakeholder register.
• Facilitated project meetings and distributed minutes to all project team members.
• Used project-scheduling tool such as Microsoft Project to create and monitor project plans, work hours and budget.
• Used document control tool such as SharePoint to control and maintain project documents.
• Effectively and accurately communicated relevant project information to the client and project team.
• Controlled and tracked project performance, time allocations, cost, and quality by constantly evaluating project progress.
• Used MS PowerPoint to prepare weekly project status report to keep all project stakeholders informed on project status and any issues/risks that may impact project.
• Built relationship with all functional areas and manage stakeholder’s expectations.
• Reviewed field inspection reports from Consultants throughout the life cycle of project.
• Reviewed of Contractor quotations to ensure that only fair and reasonable quotes are recommended for approval.
• Tracked and managed contemplated change notices and change orders; researched impact of change request to scope; documented all changes and approval from Change Control Board.
• Prepared substantial completion certificates and ensured all project close out documents are obtained.
• Communicated ideas for improving company processes with a positive and constructive attitude.

Confidential

Project Manager

Responsibilities:

• Developed project schedule using Microsoft Project and maintained project documents in Microsoft One drive for team access.
• Tracked resource allocation against resource availability calendar to ensure project doesn’t experience any resource surprises.
• Developed detailed work plans, schedules, project estimates, and status report using Microsoft Office - Excel, PowerPoint and Word.
• Created and maintained a project schedule by identifying and monitoring overall project timeline, project milestones, tasks, resources, ETAs, task dependencies, and critical paths.
• Coordinated with other project team and organizational entities to identify and monitor issues, impacts and dependencies.
• Facilitated meetings to initiate working sessions and resolve projects issues.
• Proactively monitored and analyzed changes in project scope, budget, quality and schedule before they turned to risks that may adversely affect the project.
• Analyzed and escalated project issues and risks.
• Built relationship with all functional areas and manage stakeholder’s expectations.
• Supported the project close out and lessons learned activities.

Confidential, LOS ANGELES, CA

Assistant Banking Center Manager

Responsibilities:

• Reviewed annual branch budget, review monthly profit and loss, and track branch expenses accordingly.
• Managed banking center staff to the successful completion of Federal and State audit/compliance requirements.
• Supervised and coached team members on proper behaviors, sales techniques and compliance guidelines.
• Maintained an efficient banking center from proper staff scheduling to high employee performance measures.
• Managed escalated situations with customers, providing clients with financial information, data and advice.
• Responsible for average monthly purchases of branch inventory.
• Ensured all loan applications where completed according to regulations.
• Performed daily/weekly audits to ensure banking center complies to regulations
• Used Microsoft Lync to enhance internal communication