SUMMARY

• With 9 years of experience as a Sr. Agile Scrum Master, I have taken on complex assignments, meet deadlines while maintaining superior performance. I have offered a strong academic background in major technology tools and aspects, and quick in learning and mastering project concepts combined with great customer service skills.

TECHNICAL SKILLS

Core Skills: Billing, Wireless Services, Salesforce.com, Configure Price Quote (CPQ), QA Testing, Systems and Application Monitoring, Business Development, Strategic Relationship Management, Machine Learning Data Sets, Data Science, Big Data, SDLC, Salesforce Sales and Service Cloud (Marketing Campaigns), Business Processing, Business Development, Business Intelligence, Decisional and Strategic Relationship Management, Interpersonal and Informational Mentoring, Leadership, and Lead Daily Stand - ups

Tools: /Database: Jira, Confluence, Visio, Excel, PowerPoint, MS Project, SharePoint, Selenium, Rally, Salesforce, CSG, ICOMS, SAP, Configure Price Quote (CPQ), Salesforce Campaign Platform Architecture

PROFESSIONAL EXPERIENCE

Sr. Scrum Master/Software Dev Lead

Confidential - Denver CO

Responsibilities:

• Maintains project and technical goals set forth by the teams
• Manages overall project organization to ensure requirements and project deliverable dates can be clearly communicated
• Establishes effective and trusted communication with the sponsors
• Manages and communicates project risks, issues, and dependencies
• Proactively works with other teams to manage dependencies, integration, deployment and testing activities
• Ensures solutions to technical problems through discussion with technical teams to resolve problems
• Partners with development team members to understand opportunities and limitations of solutions being implemented
• Effectively balance the needs of the client, as well as the needs of the internal teams
• Track sprint progress against overall project objectives
• Manage resources for each assigned project to ensure that the project remains on schedule
• Manage resource performance through frequent communication and feedback
• Work closely with the product and account leads to remain in full communication on the status and details of each project, including any cost or timing issues that may arise
• Anticipate any potential issues with the project through quick responses and proactive critical thinking
• Demonstrate skilled problem-solving capabilities to determine solutions and options to resolve problems

Sr. Scrum Master

Confidential - Greenwood Village CO

Responsibilities:

• Managed different teams across Software Dev programs
• Lead stand-up meetings daily
• Worked as a s a scrum master and responsible for driving integrated teams to deliver technology solutions in support of key product initiatives by working closely with product owners, architects, engineers, and quality assurance teams
• Lead the Salesforce migration and integration project with the recent merging of TWC and BHN companies
• Worked with Charter’s Enterprise Billing and Wireless Team, to offer Wireless Internet Access and other wireless services to new customers
• Acted as primary project contact to establish key stakeholder requirements and project objectives
• Worked with the QA team on testing and deployments
• Established project management processes and methodologies to ensure assigned projects are delivered on time, within budget and meet high quality standards and Leadership expectations using the appropriate tools
• Met with internal customers of an assigned project to provide status updates and reports and gather project-related feedback
• Actively and consistently supported all efforts to simplify and enhance the customer experience
• Developed the program strategy, supporting business case and various high-level project plans
• Works with Salesforce Marketing Cloud platform and creates and manages marketing relationships and campaigns with customers
• Coordinated with multiple project managers to assemble overall program plan
• Served as a mentor to project managers and project leaders to educate and assist them with implementing project management processes and making improvement/changes
• Communicated with leadership and other stakeholders on program strategy, direction and changes
• Responsible for delivering all projects contained in the project portfolio on time, within budget and meeting the strategic and business requirements
• Responsible for tracking key project milestones and recommending adjustments to Project Managers
• Responsible for managing all aspects of the design, development and implementation of the program

Sr. Scrum Master

Confidential - Milwaukee, WI

Responsibilities:

• Lead Project Manager on Salesforce data integration
• Worked as s a scrum master and was responsible for Organizing and facilitating daily stand-ups and retrospectives at the end of each sprint, and created an environment in which the team continuously learned
• Responsible for logical and physical data models/requirements, data governance requirements, data quality assurance and cleansing, metadata management, big data storage architecture, and data staging, structuring and migration
• Supported program manager to maintain data stewardship and data governance process.
• Worked with business functional owners to ensure process is well defined and followed to achieve high level of data quality in that data is unique, complete and accurate
• Transformed data into easy to consume business intelligence through metric dashboard displays and adhoc reporting analysis
• Leveraged data solutions to provide key business insight, highlight actionable outcomes and support better business decision making
• Worked with identifying downstream implications of data loads/migration (e.g., data quality)
• Built strong relationships and could influence, collaborate and communicate with IT colleagues and business functional process owners

Sr. Agile Scrum Master

Confidential - Greenwood Village, CO

Responsibilities:

• Was the Lead Analyst on Service Cloud implementation for Interactive Intelligence, CIC for Salesforce
• Served as Scrum Master for all projects and ensured team maintained focus on quality and continuous deliveries
• Served as Systems Administrator to ensure proper setup and maintenance for Salesforce tools and its users
• Provided technical support CSU Global Salesforce users and Salesforce Marketing Cloud tools
• Created custom reports and dashboards
• Participated in Full Application Life Cycle from design to development, testing, deployment and support of Salesforce application
• Identified and documented data and application integration requirements
• Interacted with business user community to help correctly scope Salesforce implementations.
• Created even driven triggers through salesforce marketing cloud to trigger welcome messages to new clients
• Participated in special projects and performed other duties as assigned
• Worked with Senior QA Analysts in defining, documenting and diagramming the business needs.
• Managed ecommerce projects and relationships with third party
• Worked with the users to finalize the user stories and gather their approval; participated in the grooming meetings to breakdown the work items into testable unit
• Supported development team & QA during the development and testing phase to define scope and communicate with the users in case of questions and to avoid scope creep
• Provided walk-throughs of User Stories, Mock Ups and User Acceptance Criteria to development team, QA and stakeholders during the work item kick-off meetings
• Participated in the project retrospection to review the project and discuss learning and improvement areas
• Utilized detailed knowledge of application features, scope and impact of business needs throughout analysis
• Conducted research to ensure the feasibility of the proposed requirements

Scrum Master

Confidential - Denver, CO

Responsibilities:

• Provided end-to-end project management on salesforce.com for Confidential
• Scoped project requirements and prepared budgets.
• Developed a detailed project plan and monitor progress.
• Collaborated with internal teams to design, develop and implement digital projects.
• Researched new features for existing and new web applications.
• Delivered projects on time ensuring quality standards are met.
• Developed support documentation including requirement specifications.
• Communicated with the team and ensure all members are on board with delegated tasks.
• Highlighted potential risks or malfunctions and act proactively to resolve issues.
• Researched opportunities for improvement and suggested new projects.
• Earned the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflicts; deliver tough messages with grace; execute with limited information and ambiguity.
• Navigated a program through a matrix organization for successful outcome.
• Built outstanding relationships in influencing and negotiation skills.
• Focused on stakeholder priorities and organizational goals.
• Learnt the use of multiple project management methodologies and tools.

Business Systems Analyst

Confidential - San Francisco, CA

Responsibilities:

• Worked with QA Analysts in defining, documenting and diagramming the business needs.
• Managed ecommerce projects and relationships with third party
• Designed and developed use cases, activity diagrams, and sequence diagrams in merging data.
• Supported development team & QA during the development and testing phase to define scope and communicate with the users in case of questions and to avoid scope creep.
• Provided walk-throughs of User Stories, Mock Ups and User Acceptance Criteria to development team, QA and stakeholders during the work item kick-off meetings.
• Participated in the project retrospection to review the project and discuss learning and improvement areas.
• Utilized detailed knowledge of application features, scope and impact of business needs throughout analysis.
• Conducted research to ensure the feasibility of the proposed requirements.
• Conducted Daily defect status and progress meeting reports with QA team, carried out defect tracking using clear quest for identifying and documenting all issues, functionality gaps and new functionality needs.
• Produced and presented detailed PowerPoint presentations to communicate application changes.