Product Manager Resume Rochester, NY - Hire IT People

SUMMARY

A committed, pragmatic and highly - focused product management professional known for delivering innovative features and products.
Over 15 years of robust experience, ranging from digital marketing and software development to product design and development, with a focus on driving new solutions to market.
Passionate about creating deep connections to who product users are, their needs and issues across their customer journey.
Excels at product strategy, market analysis and building strong relationships across organizations and levels.
Strong ability to think creatively and challenge the status quo.
Deeply focused on technology and how it can be used to build amazing products that provide intelligent and adaptive customer experiences.

PROFESSIONAL EXPERIENCE

Product Manager & Product Owner

Confidential - Rochester, NY

Responsibilities:

Currently leading t wo full-stack software development teams (2 0+ team members) building AI solutions on one of the world's leading payroll and human capital management (HCM) platforms, Confidential Flex.
Responsible for launch of the Confidential Assistant, Confidential ’s first automated assistant.
Within the first year of launch, the Confidential Assistant has saved over $2MM in operational expenses by decreasing the need of live agent chat support by handling the most common customer requests via simple answers, multi-turn conversations, and direct intent fulfillment via webhook services.

Product Manager & Product Owner

Confidential - Rochester, NY

Responsibilities:

Pitched and convinced company CEO Jim Smith for $100k seed money to build Thomson Reuter’s first customer service chatbot (AVA) for customer use on WestlawNext, to promote self-service and offer quick access to chat agents.
Utilized lean startup methodology to form hypotheses, run experiments to test assumptions with Westlaw customers, all while focused on KPIs to measure success and failures. Led a distributed and talented group of product, software development, architecture, cognitive computing/data science, and UX/UI teams.
Partnered with Sales teams on a proof-of-concept to automate software subscription renewals using predictive modeling and artificial intelligence to set optimal pricing and suggest/upsell add-on su bscription packages.

IT Project Manager & Scrum Master

Confidential - Rochester, NY

Responsibilities:

IT Project Manager & Scrum Master focusing on short and long-term full-stack agile software development projects delivering high-quality and valuable features on schedule and on budget.
Responsible for a portfolio of software development projects with a total budget of $3-4MM per year.
Implemented Nexus Agile Framework across eight software development teams to foster communication and teamwork across company divisions.

Application Delivery Lead / Web Analyst

Confidential - Rochester, NY

Responsibilities:

Managed and delivered 20+ web and mobile (iOS and Android) application releases. Led decentralized, cross functional technical teams to develop solutions to solve business problems.
Recognized for ability to secure active participation by stakeholders, facilitated sessions to clarify project scope and coordinated efforts to deliver new applications and features on-time and within budget.

Web Analyst

Confidential - Rochester, NY

Responsibilities:

Lead architect of first-ever enterprise web analytics program to uncover new customer insights using Google Analytics.
Served as a liaison between the Web Operations team and multiple business units to lead successful delivery of projects, enhancements and bug fixes from estimation, requirements and design to development, testing and release.