PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Serve as central point of contact responsible for the bank’s current and new product initiatives
• Manage the full development life cycle from design through post - rollout customer support
• Drive the identification, creation and delivery of product requirements of customer facing financial services applications such as Internet Banking, ACH payments, and Treasury Management applications as well as internal employee platforms to ensure best efficiency such as internal loan submission platforms and complete replacement of CORE banking system (Flexcube) from external vendor.
• Responsible for ensuring each platform developed adheres to strict Cyber Security regulations regarding user privacy and data usage.
• Lead policy and guideline planning and discussion groups together with key stakeholders of both technology and business groups to ensure well defined roles exist in each area for new or existing initiatives
• Serve as subject matter expert for new users and product issues.
• Implement solutions to road blocks arising either on IT or business side of product build to ensure product delivery occurs on time and budget.
• Ensure the achievement of the strategies of BB-USA, and its congruence with the strategy and policies of Confidential in Brazil (“Head Office”).
• Participates in the strategic planning and positioning relating to new and existing bank products as well as ROI earnings forecast from all US bank branches.
• Establish and nurture 3rd party vendor relationships.
• Review and approve operational workflow and product development project plans;
• Strong user of MS Access - designing and implementing custom in house application solutions.
• Provide technical support to Business Development groups in each department during customer prospecting.
• Work closely with risk, operations, and technology involved in supporting the product line and ensuring products adhere to all banking regulation standards.
• Report regularly to Management Committee on product development status.
• Manage and provide coaching to Product Department staff.
• Manage and monitor of new and existing contracts with Legal department internal and external.

Confidential

Product Development Manager

Responsibilities:

• Responsible for the planning and development of Foreign Exchange products centered around AMEX’s International Payments offering (FXIP)
• Analyze, implement and manage procedures, documentation and resources to facilitate a proper development cycle for product initiatives
• Serve as main gatekeeper between IT and business areas to remove key obstacles that adversely affect product completion.
• Coordinate key work streams between Sales, Marketing, Operations, Technology and Customer Service groups for both pre and post product launch
• Responsible for cost benefit analysis and expense allocation of new products with outside vendors

Confidential

Electronic Trading Analyst/Project Manager

Responsibilities:

• Directed key development and operational support for online investment trading application
• Demonstrated strong business analysis skills in identifying inefficiencies to determine product enhancements.
• Managed project timelines and internal resources
• Collaborated with outside vendors to ensure projects were brought in on-time and within budget
• Developed detailed documentation to support implementation of enhancements in response to client feedback and findings of client issue investigations,
• Directed testing of enhancements in a Quality Assurance environment and provide final approval prior to enhancement rollouts
• Actively participated in driving backend conversion from Fiserv to Solomon Smith Barney

Confidential

Product Manager, Interactive Team

Responsibilities:

• Teamed with Business Development group in negotiating lucrative new contracts with 3rd-party partners, with overall product ownership of interactive products and accountability for writing product specifications and enhancements as well as assuring content quality
• Interacted with Business Development and senior management teams to identify, develop and execute new product development strategies instrumental to boosting user experience
• Served as central point of information and guidance on new product integration issues for Product Development, Business Development, Product Management and senior personnel
• Defined and detailed new and existing workflows and trained internal/external clients to maximize performance

Confidential

Product Development Manager, Creditwire/Web & New Media Publishing

Responsibilities:

• Facilitated full life cycle development and launch of technology driven interactive ratings information product targeting fixed income investors from large scale financial institutions to individual investors
• Created technical and functional specifications to generate and implement vendor-specific data feed of company market sector information including press releases, rating summary screens and rationales of ratings information services
• Applied technical skills as well as strong planning and coordination skills toward managing Microsoft Project-driven web-based/related products, with responsibilities ranging from maintaining time lines and assigning internal/external resources to ensuring achievement of rollout schedule/budget goals
• Strategically integrated new media technology with products to maintain ongoing product visibility
• Effectively collaborated with Programmers in building and implementing products to specification
• Defined workflow change impact on product rollouts and trained staff and clients accordingly
• Proactively led team task groups and partnered with Product Management and Sales department staff in traveling internationally for post-product launch support
• Conducted extensive analysis of new/existing products to determine future product/business plans

Tools: Used: Expert use and knowledge of MS Project, Access, Excel, Visio, Power Point, Word, VB, SQL