SUMMARY

• Information Technology Professional with strong Internet Technology, Application Development, Consulting, ecommerce/marketing and management skills.
• Experienced managing all phases of the system development life cycle, such as: interviewing, budgeting, resource management, business interfacing, project management, system design and development, testing and documentation.
• See below for specific leadership roles.

TECHNICAL SKILLS

Platforms: Mainframe, Windows 95/98/NT 4/2000/XP/Vista, Apple, MAC OS X, IBM4690 GSA

Technologies: HTML, CSS, XML, ASP, Java, .NET, JavaScript, Web Services, SharePoint

Application Servers: JBoss, WebLogic, IIS

Databases: DB2, Oracle 9i, SQL Server

Business Analysis: Structured Analysis/Design, Software Engineering, Information Engineering, Summit - D, RUP, Waterfall, Agile/SCRUM, MS Project, MS Visio

Applications: MS Office, MS Word, MS Excel, MS PowerPoint, Adobe PDR Writer, eRoom

Testing Tools: IBM Rational Robot/ClearQuest/Test Manager, Mercury Winrunner/HP Quality Center, Empirix e-Tester, Silk. QuickTest Pro

Process/Version Control: Kintana, PVCS, Rational ClearQuest, Sarbanes Oxley, VSS, SubVersion

Other: Omniture, WebTrends, ADP PCPW/Ev5 Payroll Systems, FACETS,PeopleSoft Talent Management,Lawson Financial Accounting (M3),Clarity/PPM Optics, CA Rally

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

• Successfully migrated 5 projects from Waterfall to Scrum within 6 months
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
• Empowered teams to self-organize and grow cross-functionality with focus on guiding teams towards improving the way they work by evangelizing the benefits of Scrum
• Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs
• Manage the lifecycle of code development, from ideation to sprints to deployment
• Communicate with other management, engineers, product managers and support specialists on product issues
• Coached Product Owners in creation and maintenance of Product Backlog
• Coached team members on Agile principles and provided general guidance on the methodology
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Facilitated getting the work done using servant leadership, helping the ream solve problems rather than provide solutions and finding the right personnel to remove any impediments
• Updated Agile Tracking system (CA Rally) to provide transparency on product and sprint backlogs
• Facilitated the Scrum of Scrum for our Release Train
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management

IT Audit Manager

Confidential

Responsibilities:

• Assisted in the development and on-going management of a new internal IT audit function responsible for auditing application areas on their processes and artifact creation to achieve CMMI Level 3 compliance.
• Received CMMI Compliance Level 3 for the ACIS application.
• Lead the auditing of 2 applications using the AGILE Methodology.
• Worked with all applicable functions to determine gaps in existing processes that were required to get the organization from CMMI Level 2 to CMMI Level 3.
• Created checkpoints/checklist of process areas for use by internal auditors for monthly audits of applications/projects.
• Created and maintained an Audit Schedule to assign work effort for audit staff (currently 4 Auditors).
• Assisted in audit of applications where necessary and worked with application team to identify and resolve all non-compliances.
• Present final audit findings to project teams and management using metrics, trend analysis and non-compliance data

Confidential

Quality Assurance Manager

Responsibilities:

• Recommend, Plan and Implement a QA Discipline with emphasis on Standard Processes and Templates using HP Quality Center.
• Identify and create test cases for functional, system integration and regression testing using HP Quality Center.
• Performed administrative duties such as LDAP Authentication, Patch upgrades for both QC and QTP.

Confidential

QA Manager

Responsibilities:

• Created and implemented an overall Test Strategy for the System Integration Testing of over 60 applications impacted by Healthcare Reform.
• Created a SIT budget for QA resources
• Worked with the business users to create RFPs to solicit vendors to create and execute UAT test artifacts.
• Worked with NASCO (Claims Processor) to coordinate changes and testing with Horizon for Healthcare Reform.

Confidential

Development / QA Manager

Responsibilities:

• Directed an Internet eMarketing team of up to 30 resources including software developers, Project Managers, QA Analysts and Technical writers.
• Partnered with the Interactive Marketing Area, Brand and Design Vendors to implement marketing initiatives that drove revenue for their brands.
• Ensured on-time releases of the product by tracking development/resource schedules, resolving issues and working closely with our business partners and offshore team leaders.
• Major accomplishments included: Outsourcing application development to an offshore model resulting in savings of 1M per year by stream lining several processes that improved efficiency. Implemented automated processes to replace manual tasks resulting in reduced time to delivery and reduction in resources.
• Streamlined HW/SW procurement/delivery eliminating need for Roche hardware at our offshore development center.
• Managed Customer Relationship Team that integrated the epiphany tool with our websites that enabled the business to perform analysis on email delivery.
• Oversaw development resources responsible for maintaining local intranet applications for various business areas.
• Led the eMarketing/CRM application integration for the Roche/Genentech merger. This included over 60 internet website properties and Roche Healthcare Portal from .NET/WebLogic to JBoss (including the migration to the same hosting vendor) and CRM tool from Epiphany to Epsilon.

Confidential

Manager of Business Analysis & Quality Assurance

Responsibilities:

• Created a centralized testing function for their IBM POS/4690/GSA in-store application. Implemented standard templates, process and procedures.
• Manage a staff of 5 Business Analysts/QA Analysts for POS/4690/GSA, PeopleSoft Accounts Receivables/Oracle, Web e-Commerce and Mobile POS solutions/applications. Manage the development, testing and rollout of a mobile POS solution to over 600 bookstores.
• Wrote and reviewed functional requirements and detailed test plans and test cases. Manage a QA budget including offsite resources and multiple vendors.
• Exposed to various testing tools such as Winrunner, Robot, Silk and QuickTest Pro when evaluating automated testing solutions for applications testing.
• Manage the automation and manual testing of an upgrade to Lawson Financial Accounting (M3) ERP from MSP5/ESP to MSP9/ESP3 and Oracle 9i using IBM Rational Suite.
• Implement a change migration and issue resolution process specifically to satisfy Sarbanes Oxley requirements.
• Manage 5 Business Analysts/Testers who acquire business/functional requirements from business users. Integrate these requirements into test plans and detailed test cases and execute tests and resolve issues.

QA Manager

Confidential

Responsibilities:

• Developed the overall test methodology
• Wrote and Implemented Q/A Standards and Procedures Document for Quality Assurance Team
• Managed four-six person Q/A team for Lotus Notes Development group under the Sales and Marketing Division
• Tested as well as managed the release of 9 server based Lotus Notes applications in Notes versions 4.xx to R5 including full Y2K analysis/testing and compliance.
• Tested and managed 4 Notes WEB applications on Notes Domino Server.
• Designed the Q/A Functional Test Plans and Cases
• Designed the Q/A System Test Plans and Cases
• Developed and documented the Time Estimates and Analysis documents
• Designed the Defect Tracking System
• Developed daily Test Status Matrix Chart for upper management
• As a working manager took an equal share of all testing as a QA Team Member
• Managed the conversion of various Lotus Notes/Domino web applications to the Java/J2EE platform. Trained in the use of the “ToJava” conversion tool.
• Managed the development and testing of intra-net web applications currently maintained by an outside vendor. Working with vendor/contracting to bring applications in house for maintenance and enhancements. Negotiated solution support and maintenance contracts for multiple vendors.
• Managed the development and testing of a new Sales Force Territory Management System (TMS) and all interfaces.
• Project Manager/Business Area Liaison for rollout of new Windows XP platform. Validate application inventory, track and resolve issues and coordinate scheduling of rollout.
• Successfully implemented multiple Lotus Notes R4 and R5 Domino Web/Oracle development projects for a large International pharmaceutical corporation (including R4 to R5 conversion, both client and server). Hired and managed a staff of 15-20 team members including developers, QA analysts and documentation/trainers. Created and managed project plans and budgets. Assisted with development/documentation, testing and training where necessary. Client base is mainly Sales and Marketing and Finance organizations.
• Managed the upgrade and enhancements to a Medical Affairs Call Center application. Created a business case to replace system with new package and presented to upper management. Worked with IBM from Project Startup to implementation phase.