SUMMARY

• IT Expert/Specialist in Content Management life cycle with 12 years of experience in Life Sciences, Health Care and Retail Domain and expert in Opentext Content Server and Archive Server
• Have extensively performed Program Management, Project Management, Architectural Designing, Resource Management along with Upgrade, Testing, Implementation, Migration, Support and Administration of Livelink/Content Server applications.
• Have strong knowledge and experience in handling complete life cycle projects, especially ECM based solutions and project implementation for various clients using onsite - offshore model. Capable of handling large teams and orientates them to achieve higher productivity.
• Worked on several RFP’s and handled multiple teams Delivery.

PROFESSIONAL EXPERIENCE

Project Lead

Confidential

Responsibilities:

• Manage a team of Infrastructure Architects, designers, and developers for installations, assessments and developing solutions/accelerators for different problem areas that will help to reduce the technical risk for individual programs/projects.
• Requirement gathering
• Oversee estimations and cost for Change Requests.
• Planning budget by scoping the list of activities / projects and estimating the costs for the corresponding efforts and baselining the budget
• Developing the project plan with the tasks in granule level and ensuring the completion of the tasks on time.
• Involved with the vertical team in setting up the process for ticketing system for various services as per the SLA.
• Identify the best practices and implement in the project.
• Involving in the weekly and monthly status meeting with the client and providing the details.
• Executing the process of on boarding the new applications in the portfolio.
• Providing the plan for controlling spike in ticket volume due unexpected grounds.
• Identifying the potential risks to the project and developing the risk management plan/Mitigation plan to deal the risks.
• Facilitation of communication between the project members and the project team with the client side stake holders.
• Resource Management of on boarding and off boarding the resources in the project.
• Personnel Management - setting goals for resources, appraisals, promotion nominations.
• Proactive and active show casing the capabilities, RFI, RFP, Due Diligence and consulting.
• Acting as a focal point for communication, liaising with the Managers, team members with in the practice.
• Implementing CMMI standards, practices and managing audits by working with Confidential delivery assurance group.
• Foster an environment that embodies Agile/Scrum development principles.
• Ensure solutions to technical problems through discussion with technical teams to resolve problems.
• Partner with development team members to understand opportunities and limitations of solutions being implemented.
• Track sprint progress against overall project objectives.
• Manage resources for each assigned project to ensure that the project remains on schedule.
• Manage resource performance through frequent communication and feedback
• Work closely with the product and account leads to remain in full communication on the status and details of each project, including any cost or timing issues that may arise.
• Demonstrate skilled problem-solving capabilities to determine solutions and options to resolve problems.

Project Lead

Confidential

Responsibilities:

• Fine tuning of the existing workflows
• Installation of Performance monitoring tools
• Optimization of queries
• Identification of other key points in the existing system and provide the POC for the
• Updating Validation Documents
• Change request handling
• Onsite offshore coordination
• Tracking deliverables

Confidential

Technical Project Manager

Responsibilities:

• Supported the Sharepoint team with the Knowledge transfer.
• Handled Post Migration Activities like Making the Livelink System into read only mode.
• Decommissions of the servers.
• Retirement of all the SOP/WP, Configuration items in ticketing tool etc
• Managing End to End deliverables of the Project from offshore
• Has been acting as an Interface between onsite and offshore
• Tracking of the Development/Enhancement Status for the releases.
• Maintaining the Sharepoint Team site as a repository for all ECCM applications
• Search Administration
• Creation and maintenance of Newsletter in SharePoint Site
• Identification of Scope for automating actives in the project consuming more time.
• Creation\updating Transmittal forms
• Handling issues related to Input Accel, Adlib Express, BRAVA
• Monthly Status updates on the engagement with the Business.
• Guiding the team on Level 3 issues, Maintenance of KEDB, Level 3 issue tracker.
• Creating live reports and web reports as per the user requirements.
• Creating Workflows and related reports.
• Modules and Patch Administration
• Migration of documents
• Performed space enumeration activity called “5S or Kaizen” for space/cost management.
• Ticket dashboard and Preparation of Operational Metrics on Monthly basis
• Creating user survey forms for the user
• Preparation of the SDLC/WP documentation
• RCAs
• Livelink testing based on the release and the functionality.

Project Lead

Confidential

Responsibilities:

• Analyze the existing application, run upgrade companion and prepare compatibility matrix.
• Provide Project approach and estimation
• Prepared Project plan coordinating with onsite.
• Worked on Upgrade activities.
• Prepared SDLC documentation such as Solution Architecture, Technical design document (TAD), Conceptual and Application Installation qualification documents for each environment.
• Performed database UTF-8 conversion and Upgrade.
• Bug fixing
• Perform System testing.
• Post Production issues and fixes and Hyper care support

Confidential

Technical Project Manager

Responsibilities:

• Installation and configuration of Content Server 16.2.0 along with
• Archive Server,
• OTDS,
• Brava,
• Blazon
• Workflows implementation
• Smart UI

Confidential

Systems Analyst

Responsibilities:

• Managing End to End deliverables of the Project from offshore
• Has been acting as an Interface between onsite and offshore
• Tracking of the Development/Enhancement Status for the releases.
• Maintaining the Sharepoint Team site as a repository for all ECCM applications
• Search Administration
• Creation and maintenance of Newsletter in SharePoint Site
• Identification of Scope for automating actives in the project consuming more time.
• Creation\updating Transmittal forms
• Handling issues related to Input Accel, Adlib Express, BRAVA
• Monthly Status updates on the engagement with the Business.
• Guiding the team on Level 3 issues, Maintenance of KEDB, Level 3 issue tracker.
• Creating live reports and web reports as per the user requirements.
• Creating Workflows and related reports.
• Modules and Patch Administration
• Migration of documents
• Performed space enumeration activity called “5S or Kaizen” for space/cost management.
• Ticket dashboard and Preparation of Operational Metrics on Monthly basis
• Creating user survey forms for the user
• Preparation of the SDLC/WP documentation
• RCAs
• Livelink testing based on the release and the functionality.

Confidential

Sr Software Engineer

Responsibilities:

• Creating live reports and web reports as per the user requirements.
• Creating Workflows and related reports.
• Users and group maintenance
• Migration of documents by applying the necessary categories using Blubaker.
• Functional Area (Folder) creation/rename based on the Work Practice.
• Managing permissions.
• Creating folder structure
• User consulting and troubleshooting
• Monthly tasks reporting.
• Ticket dashboard and Operations metrics is created on a monthly basis

Confidential

Quality Analyst

Responsibilities:

• Generating MIS reports as per the client request.
• Provide access to the Auto Track Tool to the users based on the approvals.
• Analyzing the AS IS application.
• Eliciting Business, User, Functional requirements from the client by using various
• Requirement Elicitation Techniques for further enhancements.
• Managing the requirements scope and how to define the requirements activities that will be performed on a project, in accordance with any existing standards in the organization by using Confidential Requisite Pro tool.
• Identifying the different users on the Application and the access specifications for each user.
• Enhance the Look and feel of the application.
• Interact with different users and understand the gap in the application and suggest for the enhancements.