SUMMARY

• Certified Project Manager/Scrum Master with 15 years of combined leadership and IT experience, developing and implementing IT solutions, as well as streamlining delivery of products and services.
• Evangelist of agile - scrum principles and methodology.
• Expert at driving the adoption and enforcement of Scrum rules, removing impediments, fostering self-management, escalating issues or concerns when appropriate to ensure business and project objectives are met.
• Facilitated sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations (Agile ceremonies).
• Creating metrics & tracking team velocity using current tools.

AREAS OF EXPERTISE

• Agile/Scrum
• Project Management
• Quality Assurance
• Continuous Integration
• Continuous Improvement
• User Acceptance Testing (UAT)
• Burn up / Burn down charts
• Scheduling and Budgeting
• Regression Testing
• Process Improvements
• Stakeholder Management
• Offshore Collaboration and Management
• Requirements Gathering
• Risk Management
• Team Collaboration
• SDLC
• JIRA
• ServiceNow

TECHNICAL SKILLS

Testing Tools: HP Quality Center 10.00, Selenium 2.45.0, QTP

Bug Tracking Tools: HP Quality Center/Test Director, Jira, and Remedy

Packages: MS Visual studio, MS Office (MS - Word, MS-Excel, MS-Power Point, MS-Access)

Domain Experience: Finance, Healthcare and Construction

Browser: Firefox, Safari, Google Chrome, and IE

Version Control (SCM): Git Hub and source tree

PROFESSIONAL EXPERIENCE

Confidential

Agile Project Manager

Responsibilities:

• Managing multiple/simultaneous large projects/programs from beginning to end
• Assisting in defining project scope, goals and deliverables that support business processes in collaboration with other CDI and Customer stakeholders
• Developing full-scale project plans and associated communication documents
• Determining the frequency and content of status reports from the project team, analyzing results, and troubleshooting problem areas
• Proactively managing changes in project scope, identifying potential risks, and devising contingency plans
• Building, developing, and growing business relationships vital to the success of the project
• Conducting project post mortems and creating recommendation reports in order to identify successful and unsuccessful project elements
• Handled overall PMO activities from project management perspective including cost / proposal management, review of each SDLC phase, toll gate reviews and sign-offs, metrics analysis and refinement, risk identification and mitigation; all culminating into a weekly status dashboard for Client Senior Management.
• Tracked the progress of the project plan based on a planned to actuals matrix and identify deviations, if any, and accordingly prepared contingency and mitigation plans.
• Provided weekly and monthly status reports to the PMO team and respective project stakeholders. Provided summarized points of each week/month along with project timeline and RAG(Red-Amber-Green) status of the project.
• Organized Agile workshops for the clients and played the role of Agile Coach during the workshops to get all stakeholders onboard for upcoming ServiceNow Implementations
• Experience in handling end-to-end project transformations from Waterfall to Agile
• Knowledge in working on Agile methodologies like SCRUM, Kanban, Extreme and SAFE. Working knowledge of ceremonies like Sprint planning, Sprint Story writing and Estimation, Retrospectives, Product Owner demos, Future Story management and tracking of Burndown charts, Velocity management and other Agile metrics.

Confidential

Agile Project Manager

Responsibilities:

• Empowered construction team by implementing agile principles and techniques
• Helped the team become more self - organized for better delivery of improvements
• Established and managed relationships with team and key stakeholders, developed, leveraged, and maintained business relationships for the company
• Reduced bottlenecks in our processes to help make faster-paced working environment with higher efficiency
• Introduced team to having retrospective meetings which helped the team resolve re-occurring issues on multiple projects
• Experienced in residential construction management, strong organizational and people skills, sound knowledge of all phases of home renovation
• Facilitated all transaction phases; from sourcing negotiation to due diligence, acquisitions and joint ventures, to project management and exit strategy
• Active in a community of Scrum Masters, I receive mentoring from agile coaches and provide coaching for other teammates sharing best practices and lessons learned

Confidential

Scrum Master/QA lead

Responsibilities:

• Helping team in becoming self - organized for better delivery of “Done”
• Protected the team from over commitment, establishing processes for development team and QA resources
• Track and communicate team velocity and sprint / release using Agile Tools
• Guided team to remove impediments by finding the right personnel to remove the impediment. Escalate blocking impediments accordingly
• Ensure cross-functional coordination (analysts, developers, and testers) is occurring early and often. Improved procedures and processes for developing customized applications using Agile/Scrum methodology.
• Customized and enhanced the Jira ticketing system, enabling easy access for the QA Team and more effective project management capabilities.
• Served as Lead QA Engineer for AngularJS based Vitalschoice provider finder platform with multiple clients.
• Led product demonstrations with clients and internal cross-functional stakeholders, as well as training team demonstrations to highlight new product capabilities.
• Coached and assisted the team with relative story sizing/estimation, task definition and Acceptance/Doneness criteria.

Confidential

Project Manager/Senior Test Lead

Responsibilities:

• Designated as point of contact for clients throughout the implementation and testing phases of all Glidepath system and enhancement releases.
• Supervised a team of six QA Analysts and coordinated activities with 40 developers, Product Managers, Business Analysts, and Implementation Managers.
• Conducted all 834 5010-file procedures for all membership systems including identifying and communicating 834 data errors with external clients, in addition to analyzing EDI HIPAA 5010 maps for system integration testing to verify seamless integration between membership applications.
• Facilitated brainstorming and JAD sessions with the clients, business owners, and business analysts providing insight during use case and sequence diagram development.
• Trained project team members on QA best practices, procedures, documentation, and reporting.
• Relied upon by program stakeholders to present daily and weekly reports on project status, risks, and issues.
• Ensured all projects were delivered HIPAA and 508 compliant.
• Created specification documents in line with MMIS to ensure information was properly updated and communicated for various types of claims.
• Worked on Medicaid plans and ensured that information was updated as per changes to MITA Architecture for MMIS enhancements.

Confidential

QA Project Lead

Responsibilities:

• Conducted specification reviews and walkthroughs with designers, developers and stakeholders, and identified gaps and wrote detailed functional requirements for software solution enhancements to address gaps.
• Performed deployment tasks from staging to production including verifying adherence to release note instructions to ensure software remained defect free through each stage of the process.
• Stewarded UAT by providing feedback to business users during requirement review, created presentations with UAT feedback for NGGC Administration GUI and Functionality enhancement in alignment with requirements, and analyzed business requirement and brainstorming documents to create test scenarios for UAT.
• Wrote user guides, release notes, training guides, test materials, test scenarios, test cases, SQL queries for UAT, and integration requirements documents for common processes, functionality, and business rules for risk applications.