IT Project Manager Resume Atlanta, GA - Hire IT People

SUMMARY

Experienced and certified project manager and software development professional with a proven track record of integrating business systems and processes for improved efficiency and accuracy.
Ability to develop and implement feasible project timelines and budgets, along with an ability to lead cross - functional teams has led to ongoing career progression.
Expertise in understanding business requirements and proposing achievable solutions through process and systems improvements.
Specialized knowledge in Software Licensing, quote to order fulfillment and invoicing processes, CRM, Business Intelligence dashboards, and Telecoms OSS/BSS.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

IT Project Manager

Responsibilities:

Significantly improved data entry speed and accuracy from initial opportunity through invoicing through single front-end that provided continuity for users across systems.
Significantly reduced license fulfillment errors and customer complaints, even while order fulfillments increased by 300%.
Significantly decreased billing errors by matching invoice back to original quotes, and quotes to actual software entitlements.
Provided full management control over pricing and discounts via rules-based automated workflows.
Reduced revenue leakage through the automation of annual maintenance renewal contracts.
Implemented management visibility to complete sales pipeline, with all stages from opportunity to won quote recorded centrally.
Enabled full management control and visibility of approvals via NINTEX workflows and improved forecast, fulfillment and invoicing accuracy with the use of common data.
Project Manager and ‘Product Owner’ for offshore team of 11 developers and testers.
Project Managed related work across 4 interfacing systems’ development teams.
Supported a user-base of approximately 400 worldwide, including Account Managers, administrators and senior levels of management.
Managed all project deliverables from multiple distributed development teams.
Applied Agile/SCRUM and waterfall methods in a hybrid development environment.
Managed all aspects of product backlog and releases with SharePoint and Serena Business Manager.

Project Manager

Confidential

Responsibilities:

Transformed Software License Ordering and fulfillment process, enabling approx. 200 worldwide users to submit orders directly from Siebel.
Reduced workload on central licensing team, by enabling routine orders to be fulfilled automatically by end-user.
Designed, implemented and maintained Business Intelligence Dashboards based on Siebel Analytics / Oracle Business Intelligence.
Integrated Siebel CRM front-end system with Flexnet Operations back-end license entitlement system, via Sun JCAPS/SeeBeyond eGate Interface.
Designed and delivered end-user training and support for 200 users worldwide.

Siebel Business Analyst / Project Manager

Confidential

Responsibilities:

Developed and maintained Siebel Analytics management reporting dashboards.
Provided User Training and Support to up to 150 employees and ensured a smooth deployment.

Business Analyst

Confidential

Responsibilities:

Consulted with business owners to provide expert knowledge on best practices for telecoms services billing and provisioning systems.
Oversaw the entire evaluation process of third party Service Resource Management and CRM/Order management systems.