SUMMARY

• Around 8 years in IT industry in various domains as Scrum Master, Project management and Business Analyst including, but not limited to requirements and design analysis; readiness verification; tools and procedures; identification and implementation of operational workarounds; formal review preparation; and customer/upper management interactions (written / verbal / presentational) to report status, plans, and recommendations with domain knowledge in E - Commerce(Supply Chain), Telecom, Payments and Insurance.
• Iteration Sprint Planning - Meeting to discuss the plan to accomplish iteration goals by defining tasks, estimate hours and velocity. Daily Scrum Stand-Up - Quick meeting to ensure the team is on track, identify roadblocks, burndown metrics and address PO questions. Retrospective - Meeting to discuss team success, improvements, feedback and things to avoid. Backlog Grooming - Technical meeting to discuss priority, estimates, level of effort, point size and scope for future work items.
• Strong knowledge of applied principle of the iterative methodologies of Software Development Life Cycle (SDLC) including Feasibility Study/Gathering Requirements, Analysis/Design and Development, User Acceptance Testing (UAT), Implementation and Post-Implementation Validation.
• Ability to work with functional teams in an Agile/SCRUM and SAFE environment.
• Experience facilitating the Scrum process and creating an environment conducive to team self-organization, by enforcing time boxes, promoting improved engineering practices, helping resolve impediments, capturing empirical data to adjust forecasts, keeping Scrum artifacts visible and utilizing “inspect and adapt” model that Scrum offers.
• Experience facilitating Sprint planning, Daily Scrum, Sprint review, Sprint retrospective meetings and Backlog grooming ceremonies. Strong understanding of Data Warehousing and Online Analytical Processing.
• Experienced in leading technical professionals both dedicated and matrix and creating synergy between disparate teams and resources to accomplish required goals in the data center/cloud/virtualization/optimization realm.
• Proven ability in Customer handling, requirements gathering, deriving functional specifications, Analyzing the Business needs, Designing solutions, Implementation, Testing, Production release, User Training and Postproduction support.
• Proficient in participated in online meetings to demonstrate the capabilities of RPA for on-going projects for clients.
• Adept in Robotic Process Automation (RPA) from requirements gathering, solution designing, coding, testing, debugging, documentation
• Reduce purchasing costs (licenses), reduce training cost and achieve true application rationalization. Worked for one of the largest application rationalization projects to data.
• Experienced in facilitating Joint Application Development (JAD), Rapid Application Development (RAD) and Joint Requirement Planning (JRP) sessions, interviews, workshops and requirement elicitation sessions with end-users, SME’s (Subject Matter Expertise), clients, stakeholders and development team.
• Experienced in interacting with business users to identify their needs, gathering requirements and authoring Business Requirement Documents (BRD), Functional Requirement Document (FRD) and Software Requirement Specification (SRS) across the deliverables of a project.
• Experienced in Project Management working along with PMO in Time estimation, Risk Management, Resource Estimation and Budgeting.
• Knowledge of Healthcare Systems and Applications, Systems Analysis and Project Management Tools and Techniques
• Efficient use of stages, blocks, data types, session and environmental variables for processing of Business Process diagrams and Process flow charts using R PA tools.
• Strong knowledge of Business Process Modeling assessing As Is & To Be scenarios and Business Re-Engineering (Re Design) research, & implementation methodologies, diagramming data & process mapping.

TECHNICAL SKILLS

Methodologies: SDLC (Waterfall), Agile/Scrum/SAFe

Languages / Development: PL/SQL, SQL, HTML, Java, JavaScript

Databases: MS SQL Server 2005/2008, MS Access, IBM DB2, Oracle 9x/10g/11g

Business Modeling Tools: Rational Rose, APIGEE, MsOffice, Word, Excel, Power point, JIRA, Visio

Requirement Management Tools: Rational Requisite Pro ERP

Industry Standards: CMM, HL7, RAD, JAD, RUP, GAP Analysis

Tools: / Software: MS Office, HP Quality Centre, Confidential Dynamics CRM, RPA, UIPath, Automation anywhere, Blue prism, MS Visual SourceSafe, Power BI, MS Project, ArcGIS, LoadRunner, Application Rationalization, ITIL, ETL, MS SharePoint, Project Control, T.O.A.D, VSO

PROFESSIONAL EXPERIENCE

Scrum master & Business Analyst

Confidential, Frederick, MD

Responsibilities:

• Worked on business relationship management by working with key stakeholders to identify processes to be automated and created automation pipelines.
• Part of my work traveled to multiple geographic locations to meet with the Business Stakeholders directly and perform assessments.
• Worked Feasibility Analysis, Complexity Analysis and ROI Analysis and presented summary to the internal customers and key stakeholders and walk them through to-be design of the automated process.
• Calculated automation % and FTE benefit.
• Built, maintained, modified and used geographic information systems GIS to support business processes and to meet client driven requirements.
• Work with Project Managers and Clients to complete and manage the GIS portion of project.
• Educated upper management and IT team on Scrum and championed the use of Agile/Scrum.
• Performed process assessment, deep dive, RPA feasibility of processes for gold standard claims.
• Central point of communication between the developers and business.
• Facilitate work with the Solution Architect and impacted teams to translate requirements into detailed functional designs for development, testing, and implementation.
• Managed high-priority time-sensitive projects using Scrum methodology. As a Scrum Master, coordinated cross functional teams to develop business requirements using User Stories worked with Product Owners and team members to create product/sprint backlogs, prioritized user stories backlog items . Developed and tracked release schedules. SharePoint and Excel to manage Scrum projects Backlog, Task Board, Burndown Charts etc.
• Recorded and communicated defects identified by businesses in user acceptance testing.
• Ensure requirements are testable, traceable, and have acceptance criteria.
• Supported remediation of production defects, as needed.
• Responsible for obtaining sign off from the appropriate business process owners prior to deploying the robotic process into production.
• Participate in the creation of materials and assist with user orientation and
• Track all requests for business application changes and new requests
• Managed and tracked Developer and SME resource allocation among multiple geographical units
• POC between Client (CHC) and Employer.
• Led the JAD Joint Application Development sessions with project stakeholders to identify, gather, and define precise requirements for several HR systems.
• Developed and maintained Development Schedules and Timelines and communicated the same to Business Units.
• As a Scrum master Coordinated feature/system and user acceptance testing by managing the documentation of test plans, test cases, defect identification and resolution.
• Managed and Tracked Processes and Resource Monthly Expenses for Employer
• Managed and tracked UiPath Licenses.
• Interacted directly with UiPath Personnel to efficiently implement UiPath for our Automations.
• Involved in the development of Business RPA ROI Dashboard for Business Leaders to track investments and returns of ROI
• Collaborated with RPA developers in preparing Process Design Document (PDD)s, Solution Design Document (SDD)s and other automation artifacts.

Project Manager & Scrum Master

Confidential

Responsibilities:

• Led process consulting and project management leadership for the implementation of ITSM applications -Incident and Request Fulfillment.
• Generated the Project Development Plans. Identified and tracked Project Issues and Risks.
• Involved in CMDB re-design and optimization.
• Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders into Project Management Plan and Conducted updates meetings, meetings and workshops with Agile and Scrum.
• Conducted strategic assessment of Enterprise IT Service Management environments with respect to people, processes, and technology capabilities relative to industry best practices.
• Led incident, problem, and change process workshops: develop agendas, facilitate process meetings, and provide guidance in best practices and standards.
• Ensured that standardized methods and procedures (ITIL v3) are used for efficient and prompt handling of all changes in order to minimize the impact of change upon service quality and consequently identifies opportunities to improve the day -to-day operations of the IT infrastructure organization.
• Developed, implemented and governed ITSM policies, processes, tools, and establishing an ITSM framework.
• Involved in ServiceNow implementation to support Incident, Change, Problem, Demand, Service Catalog Request, CMDB Configuration Management, Reporting and Service Desk features.
• Involved in Development and production of metrics and reports illustrating process and operational performance at all levels of the organization. Developed ITSM Process Flows and Diagrams using Visio or other tools.
• Maintained and improved process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security). Overseen ServiceNow tool business requirements analysis and deployment projects.
• Used frameworks such as Six Sigma, Kaizen, and Lean to drive Process Improvement projects.
• Effectively delivered regular status updates to senior management and key stakeholders; measure and present ongoing KPI's and ROI metrics. Ensured the Service Catalog meets the requirements of the client.
• Championed IT Function process in users groups, providing expertise & industry best practices.
• Gathered our customer’s business requirements and clearly documented them in order to our RPA Consultant teams to deploy automation projects in an optimal manner.
• Involved in identifying the opportunities to automate manual tasks using Robotics Process Automation (RPA) technology.
• Actively Identified opportunity to automate manual tasks using Robotic Process Automation(RPA) technology
• Efficient use of stages, blocks, data types, session and environmental variables for processing of Business Process diagrams and Process flow charts using RPA tools.

Environment: Agile, Scrum, UAT, UML, MS Word, Rational Requisite Pro, Confidential CRM, Rational Clear Quest, Quality Center, agile, scrum, Log Viewer, SQL, Visio, FTP,JIRA.

Scrum master

Confidential, Atlanta GA

Responsibilities:

• Manage work sessions with end users to discuss and capture functional/non-functional requirements, system requirements, business rules, validation rules, and report layouts.
• Collaborate with department heads, stakeholders and the Executive team to establish scope, project goals, priorities and timelines.
• As a Scrum Master managed daily stand-up meeting, Backlogs, Sprint Planning meetings, Retrospectives, Demos, Story Board. Kept project teams up-to-date with project status via SharePoint and succinct Meeting Notes.
• Worked closely with the Business groups to gather requirements to achieve the project goals including software application rationalization in a timely manner.
• Expert at identifying impediments, bringing issues to resolution and escalating them as needed.
• Effectively manages and controls project risks and changes to ensure successful product releases.
• Collaborated with stakeholders and user acceptance coordinator to develop formal test plans.
• Involved in gathering the requirements from the business and doing the impact analysis for various systems.
• Performed basic GIS operations under the director of head GIS analyst, including using geoprocessing tools, and creating as well as editing geographic data sets.
• Planning sprint release and making sure team has a crystal clear understanding of sprint goals
• Working in tandem with Product Owner in finding ways to effectively maintain prioritize the Product backlog and release plan.
• Diagnosed problems experienced with the use of GIS and related software
• Used SQLs to test various reports and ETL load jobs in development, QA and production.
• Facilitating daily scrum meetings, enforcing timeboxes and responding to the impediments, tracking baseline, sprint planning and sprint retrospective
• Making sure complacency doesn't set in team, at same time avoiding overcommitting to stakeholders
• Championed the cause for continuous design and refactoring to minimize code duplicity, complex logic, poor named identifiers etc.
• Ensuring Product backlog is of manageable size, preparing Product Release Burndown charts
• Provide visibility to team impediments/risks and help eliminate them
• Helping team in self-management by creating artifacts like team task board, sprint Burndown chart, impediments list etc.
• Facilitating Mid Sprint checkup to re review the acceptance criteria of committed Product backlog items
• Encouraging team to adopt pair programming, peer review, preparing reusable components and best practice documents
• Created Master child packages as an ETL strategy to populate dimensions and facts
• Preparing charts showing the rate of new PBIs completed VS new one added thus detecting schedule drift in early stage
• Managed offshore teams across different geographies
• Ensured task completion to specification, on time and within budget.
• Representing the team to report overall project status and upcoming risks and suggest solutions about it.
• Tracking milestones and Publishing team's progress and successes to make sure they are highly visible to product owner / stakeholders.
• Resolving internal team conflicts and Keeping the team motivated to ensure successful sprints.
• Training new team members in Agile principles, scrum processes and helping them transition from waterfall methodology to agile practice
• Progressed from problem statements to well-documented design, created Mockup screens for Business and end users to review the requirements
• Created UML diagrams such as Use cases, Use case diagrams, Class, Activity and Sequence diagrams to present a better view of the systems

Environment: Waterfall, MS Word, MS Excel Definition Workbooks, MS PowerPoint, agile, Scrum, Lotus Notes 8.5, E-room and MS Visio.

Sr. Business Analyst

Confidential

Responsibilities:

• Fully responsible for requirements gathering and documentation.
• Analyzed the business rules for the international user subscription and impact of localization.
• Provided technical Expertise on the use of Rational Clear Case and Requisite pro, which were used for Data archiving and Requirements Management.
• Participating in the planning, development, coordination and presentation of specific testing needs as appropriate to the quality assurance needs of the end user.
• Assisting business users in defining UAT test cases and plans; Established and maintained test cases and test data in Quality Center.
• Created packages using SSIS from heterogeneous sources like Access Database, Flat Files, Excel and CSV, SQL Server database sources handling Outbound Member Files, Inbound Claims File and Inbound Provider Files.
• Excellent knowledge of HIPAA (Health Insurance Portability and Accountability Act) transaction codes such as 270/271 (inquire/response health care benefits), 276/277 (claim status), 470 (benefit codes), 835 (payment or remittance advice), 837 (health care claim) and 834 (benefit enrollment).
• Involved in preparing test plan, test script and test cases based of functional requirements using Rational Test Manager.
• Worked with the developers to understand the ERD Entity Relationship Diagram and thus create comprehensive test plans, following the RUP model, for the applications and also gather test data for the data driven test cases.
• Designed and implemented reports for Healthcare Accreditation, NCQA (National Committee for Quality Assurance)
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Dataflow Diagrams in MS Visio.
• Prepared functional requirements to define the system rules by creating Use Cases, Interface design and data dictionaries.
• Responsible for the full HIPAA compliance lifecycle from gap analysis, mapping, implementation and testing for Medicaid Claims.
• Analyzed various resource files being used to generate the report and documented data mapping and data source interface documents to assist the development team.
• As a point person responsible for resolving business rules/conflict resolution for the development team.
• As member of system architecture team designed and reviewed user interface.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Actively analyzed current business processes (Claims, Recipient eligibility and enrollment etc.) and worked with management to improve and implement enterprise solutions to ensure compliance.
• Gather requirements and design of data warehouse and data mart entities.
• Efficiently handled claims processing as well as enrollment, medical-management and workflow processes involved during and for the project given.
• Reviewed business processes and identified business process improvements by modifying existing Use Cases, Detailed Design Documents, Systems Specifications. As well as producing Gap Analysis, As-is To-Be, Business Cases, and Cost Benefit Analysis.
• Used SQL to perform data analysis and generating reports for management discussion.
• Developed Business case and assessed the ROI.

Environment: RUP, Rational Requisite Pro, Rational Clear Quest, MS office, Visio, Project, Clear Quest, Clear Case, Windows XP, HP Quality Center, Agile, Test Manager.

Business Analyst/Project Coordinator

Confidential

Responsibilities:

• Involved in collecting, analyze the source data and documenting the requirements that were critical to the Business Process (BPM)
• Report new information in the source data using M.S Excel
• Interfaced with Team Leaders to identify and analyze the given information, procedure and decision Flows.
• Strong requirements analysis and business process document skills for Production
• Conducted previews and Testing sessions with the QA team and Escalate the issues in systematic order
• Coordination of the implementation and integration of all sites and locations for migration activity.
• Coordinated and communicated production schedules within development team.
• Researched and resolved billing and invoice problems & coordinated approval of all accounts payable invoices.
• Created daily, weekly and summary reporting and performance insights for the conversion of utilities to electronic form from maps
• Studied human resource protocols and policies to ascertain functionality requirements using ERP
• Coordinated all project documents are stored and maintained in the project folder, typically in SharePoint.
• Collaborated with development and system design personnel to interpret functional responsibility.
• Closely monitored the project deliverables
• Update the team about the future turn arounds and support when additional assistance is needed
• Produce visual displays of prospective Source Data.
• Document business requirements and internal functional requirements.
• Prepare presentations for internal review and for external audiences.
• Collected Requirements Interviewing Stakeholders, Business Partners, and End Users.
• Responsible for overall department coordination, status reporting and stability of project-oriented work efforts assembled, updated project plans revision.
• Provided back-end support for functional testing and performance testing.

Environment: MS Visio, MS Word, MS Power Point, MS Excel, agile, Scrum, Mercury Tools suite, salesforce, UML, XML, Business Objects, Oracle 10g, EnterpriseOne.