SUMMARY

• Results - oriented professional with 15 years of diversified IT experience in verticals of utility, finance, entertainment, retail, media, healthcare & public sector.
• 7 years of demonstrated Servant Leadership experience as Salesforce Scrum Master.
• Proven expertise in managing all stages of projects from program definition through all phases of SDLC including analysis, design, development, testing and deployment of complex Salesforce Orgs.
• Accomplished QA/BA Guru with 8+ years of experience in all stages of STLC including QA/BA team management across various CRM, ERP, Mobile, Cloud-based and e-Commerce software applications.
• Proficient in learning and applying new business and technological methodologies.

AREAS OF EXPERTISE

• Agile, Hybrid & Waterfall SDLC
• Scrum, SAFe, Kanban, Scrum of Scrums
• Gap Analysis & Documentation
• Program Increment Planning
• Project Management
• Discover, Refine & Baseline business requirements
• Quality Assurance Management
• Facilitate Scrum Ceremonies
• Backlog Refinement
• Daily Stand-ups, Sprint review, Sprint Retrospecive, etc
• User Stories/ATDD/BDD
• Liaise b/w Tech & Business teams
• Risk Management
• Capacity Planning
• Velocity Planning
• Sprint / Release Planning
• UAT / Production Support
• Manage distributed teams, Stakeholders & Vendors
• Hire resources & build teams
• Assess Test LOEs & Capacity
• Bug Triage & Tracking
• Test Strategy, Test Coverage & Test Plan
• Mentor/Jump-start Sessions
• Functional/Integration/Smoke /Regression/UAT Testing
• Design, Develop, Spearhead Performance Testing & Analysis
• Identify & Facilitate Impediment resolution
• Communications/Presentations/ Walkthroughs/Demos
• SFA (Salesforce Administration)
• Salesforce Sales/Service/ Non Profit Clouds
• Test Harness/Automation Frameworks
• Manage onsite/offshore resources

TECHNICAL SKILLS

OS: Windows, Mac OS, Unix, RedHat Linux

Databases: Oracle, MS SQL Server, MS Access

Languages: C, SQL, SOQL, SOSL, XML, JSON, SOAP, REST, HTML, Visualforce, Apex, Java Script

CRM/ERP/Cloud: Salesforce, Siebel, SAP, Azure, AWS

Other Tools: MS Office Suite, VSTS, ANT, Eclipse, Workbench, Changesets, SOAP UI, Fiddler, Swagger, Postman, Data Loader, GIT, JIRA, Confluence, UFT, QC, LoadRunner, HP ALM, Rally, ASANA

PROFESSIONAL EXPERIENCE

Confidential

Servant Leader

Responsibilities:

• Prepared stakeholders for incremental delivery.
• Improved inspection and adaptation by facilitating constant feedback and continuous delivery to maximize value for end users.
• Improved transparency by facilitating communication and radiating information on whiteboards & JIRA dashboards.
• Documented/prioritized action items and deliverables.
• Trained the team in identification & resolution of Impediments and/or Escalated and followed up on same.
• Monitored and reported sprint/project increment (PI) progress.
• Facilitated agile ceremonies such as PI/Sprint planning, daily stand-ups, demo/retrospective meetings.
• Led Scrum of Scrums to manage complex dependencies; facilitate calls across workstreams / external Scrum teams and third parties to identify and resolve any potential dependencies / risks.
• Shielded the scrum team from external influences/interferences to ensure scrum team is productive by being fully invested in delivering the sprint backlog.
• Fostered close cooperation, communication and colloboration a/c all internal and external team members.
• Removed friction w.r.t knowledge transfer & encouraged cross-training and supporting each other.
• Conducted interviews and led talent capture initiatives to build engineering teams across organization.
• Facilitated Sprint planning by helping assess Level of Effort (LOE’s) and calculating team capacity.
• Used Jira to track & communicate team metrics such as burn-ups/burn-downs, velocity, capacity etc., for each sprint and release.
• Recruited, mentored, monitored and provided technical leadership and guidance for Onsite and Offshore teams by conducting workshops and jump-start training sessions on business processes w.r.t Salesforce.com platform.
• Enabled Product Owner to effectively collaborate w/ Business Users, Senior Management, Technical teams & stake holders to deliver optimal business process solutions inline w/ corporate priorities by supporting and educating PO in -
• Effective elicitation techniques such as brainstorming, creating questionnaires, interviewing and JAD sessions to analyze and refine end user requirements around Key Performance Metrics by assisting/revising/reviewing BRD/HLS documents, wireframes, templates, etc.
• Grooming, prioritizing and maintaing product backlog and assist in release planning.
• Backlog refinement, to introduce user stories and help w/ accurate story sizing by ensuring user stories have appropriate acceptance criteria built into them and provide any clarification needed around AC.
• Liaising between functional and technical teams to clarify requirements.
• Identified and closed gaps by refining and streamlining business processes w.r.t requirement gathering, solutioning, wireframing, change management feedback, end user training along with security and data governance w.r.t to new Salesforce.com implementations.
• Supported organization in mentoring, training, bes-practices implementation, reusable process implementation for supporting timely application delivery.

Confidential

Agile QA-BA Manager

Responsibilities:

• Collaborated w/ Business Users, Senior Management, Technical teams & other stake holders to understand vision of product & assist in scoping to deliver optimal business process solutions inline w/ corporate priorities.
• Participated in Discovery/Design walkthroughs to baseline business architecture; Conducted requirement scoping and analyzed high priority requirements by creating target questionnaires for SME’s.
• Worked closely with business owners/users to prioritize product backlog and ensured appropriate acceptance criterion and persistant acceptance tests are built into User Stories and user stories are ready for sizing.
• Represented QA/BA teams in Agile Ceremonies such as daily stand-up, sprint planning, backlog grooming, sprint review, sprint retrospective, demos and other Scrum related events.
• Facilitated brainstorming sessions by serving as a Liaison between different stakeholders - QA, Project Management, and Development teams of various cross-functional groups
• Discovered and refined requirements by reviewing existing Legacy system and interviewing various business users groups in Sales, Marketing and Service teams.
• Conduct meetings to baseline requirement documents (FRD, Use Cases, Flow Charts), Test Plans, Test Cases and Identify Candidate Test Cases for System testing, Regression testing, Integration testing, UAT and Production validation.
• Captured Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s) for non-functional requirements.
• Identified, streamlined and incorporated business logic, processes & workflows of the organization along with data management w.r.t various CRM/ERP implementations, such as -
• Salesforce/Siebel systems consisting of Sales and Service modules.
• SAP HCM Module consisting of Payroll, Time and Labor, Benefits OMPA and Self Services with Adobe Forms Interactive Implementation.
• SAP Finance Module consisting of Purchasing/Accounts Payable, General Ledger, Chart of Accounts, Capital Asset Management and Financial Processing.
• IBM Cognos 8 Business Inteligence System.
• Charles River Development (CRD) Stock Compliance Engine & Treasury Wire Funding apps. e-Commerce Portals & Web Services, Health Care Systems, and Legacy Systems
• Participated in and facilitated all phases of SDLC; starting from Inception through Elaboration, Design and Testing to guide QA process from post development through Integration, System and UAT testing.
• Recruited and provided technical leadership and guidance for Onsite/Offshore teams for successful implementation of functional/performance/mobile automation frameworks using various automation tools, such as QC, LoadRunner, QTP, Selenium/Appium.
• Raised overall client’s product quality by advocating ‘Test More Test Often’ via Continuous Integration practice and worked towards its successful implementation.
• Revisited various applications, overhaul various Processes and Toolsets and on-boarded teams on to themes of best practices and reusability standards across all QA Engineering groups.
• Managed and Spearheaded various testing efforts of enterprise grade applications along with ERP/CRM systems such as Salesforce, Siebel, SAP instances in Sandbox environments.
• Formulated QA Project Plans, define QA Scope and prepare QA roadmaps to avoid any issues of scope creep down the road, Led QA resources and conduct QA/ technical workshops to raise the QA team standards.
• Created systems/regression/performance test plans and test cases by reviewing Software Requirement Specification (SRS) & BRD documents, wire frames, UI specs, and prototypes for testability.
• Created/maintained Traceability matrix by associating requirements to one or more test cases and vice-versa.
• Conducted interviews and led Talent Capture initiatives to build QA Teams across organization.
• Assessed QA Level of Effort (LOE’s); QA capacity and Sprint planning.
• Co-ordinated w/ UX/UI team to review their designs to provide feedback and conduct USABILITY testing.
• Achieved defect prevention on continued basis by establishing defect Root Cause Analysis using 5 Whys approach to prevent production defects and delivered projects with high quality.
• Conducted Bug-a-palooza prior to any major release and go live.
• Created Test Strategy & QA defect work flow; Led on-site/off-shore QA Teams; Coordinated UAT w/ end users.
• Conducted and facilitated Status Calls; Modification requests and Bug-Triage meetings.
• Provided training for UAT and support for Pre and Postproduction deployments.
• Tracked and communicated team metrics such as burndowns, velocity, sprint and release progress.
• Supported organization in Mentoring, Training, Best Practices Implementation, reusable process implementation for supporting timely application delivery.

Salesforce Admin/QA

Confidential

Responsibilities:

• Closely worked with Siebel Migration team and validated different phases of testing like Pre-Migration, Post Migration, Acceptance and Production migration.
• Performed various types of functional manual testing, such as, systems testing, integration, regression, exploratory, interface, and sanity testing employing Positive & Negative scenarios and data to make sure acceptance criteria is met accurately.
• Designed and executed component / API test cases and third party integration test cases.
• Performed extensive backend testing using complex SQL statements to check database tables for validity of various business transactions and database integrity.
• Tested Mock Web service calls between different applications using SOAP UI, Swagger.
• Performed Adhoc blackbox testing, check Entrance and Exit criteria to certify regression, system, stage and production builds.
• Tested complex Salesforce orgs a/c Sales, Service, Non-Profit Clouds on both Classic and Lightning versions.
• Maintained and tested data governance via Roles, Profiles, OWD, sharing rules, permission sets and groups.
• Created and tested various page layouts for standard/custom objects with different record types assigned to specific profiles.
• Created and tested various Assignment rules, Auto response rules, Approval processes and process builder.
• Created and tested various custom fields, Picklists & Dependent Picklists, Formulas and validation rules.
• Created and tested workflow rules for automated lead routing, lead escalation, etc.
• Created and tested various custom links, Search Layouts, Page Layouts, Related Lists, and additional components on a record detail and edit pages.
• Tested various enhancements to Custom Objects, Visualforce Pages, Apex Classes, Triggers and Web services.
• Tested various Salesforce Integrations with AZURE, Seibel and NetSuite, by validating various CRUD actions on Web Services (Soap/REST) using Swagger/SOAPUI employing XML/JASON payloads via POST & GET methods.
• Troubleshooted issues and identified root cause to resolve defects and implement optimal solutions.
• Worked closely with development teams to obtain status of bug fixes, ensure high quality and timely releases.
• Managed Defect Workflow; Led MR meetings & Bug-Triage Meetings to prioritize outstanding defects and enhancement requests, to discuss/ prioritize the high severity bugs and address other technical hindrances.
• Recruited, mentored, monitored and provided technical leadership and guidance for Onsite and Offshore teams by conducting workshops and jump-start training sessions on Salesforce.com platform.

Test Automation Lead

Confidential

Responsibilities:

• Spearheaded different phases of automation testing such as planning, designing, implementation and execution of regression, performance benchmarking, stress, load and endurance testing using LoadRunner/PC.
• Modeled effective work load models based on system usage information that consisted of user profile, transaction profile, task distribution diagram and test data.
• Designed performance test framework that included developing a custom correlation engine, script & analysis templates, reporting and error handling routines.
• Used Perfmon for detail analysis on the system resource usage and Dynatrace, Sitescope and Wily to monitor application and database related metrics like JVM Memory Usage, JDBC Pools, Thread Pools, slow SQL queries and troubleshoot any performance issues.
• Designed QTP hybrid test framework consisting of reporting engine, function keyword libraries and data tables.
• Worked closely with development teams to obtain status of bug fixes, ensure high quality and timely releases.
• Provided management with various test metrics, test coverage reports and schedules as necessary.